5 Exchange Street , Providence, RI 2903, United States
#3 of 15 hotels in Providence
Guests' ChoiceBased on 251 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
9.3
Facilities
8.9
Staff
8.9
Value for money
8.0
Free WiFi
8.2
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End of dialog contentReviewed: 13 April 2024
Marcia
United StatesEverything was good.
Location.
Stayed in March 2024
Reviewed: 13 April 2024
James
United StatesValet parking was limiting, but a shuttle on request to any location within a mile helped.
The central location and the convenience of the kitchen. Also there's a large mall within an easy walk,
Stayed in April 2024
Reviewed: 24 March 2024
Krystle
United StatesVery clean, staff was very nice easy to check in and park car, room was big
Stayed in March 2024
Reviewed: 8 March 2024
Ann
United StatesFront desk was unaware I had already paid for my stay. After saying I HAD paid already, I was told I had not. After proving otherwise, there was no apology.
Location, room size and cleanliness, breakfast
Stayed in March 2024
Reviewed: 5 March 2024
Crystal
United StatesClean
Stayed in March 2024
Reviewed: 10 January 2024
Ilda
United StatesAll of it! It’s a beautiful hotel in the best location! SO close to everything especially Water Fires.
Stayed in December 2023
Reviewed: 2 January 2024
Kevin
United StatesThe breakfast definitely needs more improvement.
The breakfast was just okay, it did not match the hotel. There could have been more hot choices, especially items like scrambled eggs, which you can get at much cheaper hotels.
Stayed in December 2023
Reviewed: 25 December 2023
Dwayne
United StatesThe breakfast was not good. The meal that my wife and I had was cold. The food was was not the best at all!
Clean room, comfortable bed, clean room, overall facility clean.
Stayed in December 2023
Reviewed: 22 December 2023
Alfredo
PhilippinesNo restaurant.
Well equipped hotel room
Stayed in December 2023
Reviewed: 11 December 2023
Glenda
United StatesLoved the view from my corner suite room. Full size refrigerator. Great friendly staff and valet. Definitely will be back.
Stayed in December 2023
Reviewed: 3 December 2023
Lisa
United StatesGreat room. Excellent location. Very friendly and helpful staff.
Stayed in December 2023
Reviewed: 19 November 2023
Hernan
United StatesBreakfast was rather basic. Fresh fruit would have been appreciated.
Clean, spacious
Stayed in November 2023
Reviewed: 18 November 2023
Sharese
BahamasBreakfast options could be better but good for breakfast fuel
Very clean, modern and chic, new and spacious rooms.
Stayed in October 2023
Reviewed: 17 November 2023
Scotty
United StatesCould not get internet to work, the app thing would not work at all
Great beautiful room!
Stayed in November 2023
Reviewed: 27 October 2023
Sonia
SlovakiaI would add fresh vegetable to breakfast offer. And fresh fruit was not served every day.
I like that serving breakfast starts early, at 6.00 a.m. I like the size of the room and all equipment. And the location is excellent.
Stayed in October 2023
Reviewed: 19 October 2023
Jane
KenyaNOTHING
It was OK but could do with bit more variety.
Stayed in October 2023
Reviewed: 13 October 2023
Catarina
PortugalDid not have room cleaning daily, at that price I expected that. Breakfast was OK apart from the low quality Lipton tea and the water to make tea was not hot. Had to run out of the shower looking for soap as the shower gel wall container was empty after the first shower.
Facilities, location.
Stayed in October 2023
Reviewed: 13 October 2023
Jean
United StatesHonestly I was impressed and couldn't find anything to dislike.
Great place to stay and the location is perfect. They have a complimentary shuttle that will take you within 1 mile of the hotel. Rooms were so very clean and modern. All the staff were helpful and nice.
Stayed in October 2023
Reviewed: 10 October 2023
Grant
United StatesBreakfast options
Room was large and comfortable and staff was very friendly and helpful Room and common areas were very clean Great location
Stayed in October 2023
Reviewed: 9 October 2023
Chris
United KingdomNo bacon at breakfast - which is hardly a complaint.
We liked proximity to station - very short walk. Bright wide airy corridors and rooms. Free bus service to anywhere within a mile which we used to the shopping mall in pouring rain
Stayed in September 2023
Reviewed: 24 September 2023
Izetta
United StatesNot enough variety in the fruit.
Stayed in September 2023
Reviewed: 22 September 2023
Marcella
United StatesWe walked through the park across the street at dusk and felt mildly uncomfortable about our safety. There were a several people begging money on the streets down from the hotel as we walked to different restaurants for dinners. Also some passed out on the sidewalk and another one arguing with security on the street by the mall.
Very good breakfast buffet. We walked to several restaurants for dinners. We also attended the Waterfire event across the street, which happened to be going on while we were there vacationing. We spent a day walking around the historic areas and thoroughly enjoyed it! We rented a car and drove to Newport several times.
Stayed in August 2023
Reviewed: 18 September 2023
Joseph
United StatesNothing.
Super clean, easy to get to.
Stayed in September 2023
Reviewed: 9 September 2023
B
United StatesThe park across the street.
The breakfast and the staff support was very good. The hotel was close to places to eat and easy to get from primary transportation to the city.
Stayed in August 2023
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