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  5. Reviews of Homewood Suites by Hilton Southwind - Hacks Cross

Reviews of Homewood Suites by Hilton Southwind - Hacks Cross 3 stars

3583 Hacks Cross Road, Memphis, TN 38125, United States

#95 of 185 hotels in Memphis

Guests' Choice

Review score

Based on 384 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    8.4

  • Facilities

    7.7

  • Staff

    8.4

  • Value for money

    7.7

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Showing 1 – 25

  • Reviewed: 16 April 2024

    8.0
    Considering everything it was a good stay
    • Leisure trip
    • Solo traveller
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Security could be better

    Access to my vehicle

    Stayed in April 2024

  • Reviewed: 29 February 2024

    7.0
    Homewood suites review
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Maid service only every other day so no fresh towels. Had to get them and the furniture in the room was a bit ratty

    Nice rooms comfortable beds.

    Stayed in February 2024

  • Reviewed: 26 February 2024

    8.0
    It could’ve been better, but I’m satisfied with my experience.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The toilet ran literally all night and scared me and my toddler out of our sleep several times throughout the night.

    It was in a quiet area which made the stay pretty peaceful.

    Stayed in February 2024

  • Reviewed: 1 December 2023

    8.0
    It was very nice
    • Business trip
    • Solo traveller
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast was very kind,alot of people don't eat pork so it would be nice if you could have some turkey sausage or beef and label it so the people will no what they are eating

    Stayed in November 2023

  • Reviewed: 18 September 2023

    7.0
    Good
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We went to pick up a pizza & upon returning.only to find security with a barricade for some reason & perplexed as to our names were not listed on the room. We were able to park & go inside to see why that was so. As we entered to speak to the front desk the person who checked us in. We inquired as to why our names on the room that we paid for. He comes back in and says that he forgot & told the person at the front desk to give us a parking decal. I still would like to know why was our room not in our names or why we were not given a decal aware that there their security would be on the property every night?

    Loved the cleanliness of the room. The separation of the room & clean towels

    Stayed in September 2023

  • Reviewed: 3 July 2023

    9.0
    Over all stay was awesome, staff was great so helpful and very accommodating.
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds and Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night

    I booked for double queen beds when we got there there was no room for the one that I reserve, then they move us to another room that has no AC but they have the most excellent staff she fix and accommodate us.

    Breakfast was awesome, staff were awesome!

    Stayed in July 2023

  • Reviewed: 22 June 2023

    8.0
    Great stay
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Gravel needed repairs upon entering

    Location

    Stayed in March 2023

  • Reviewed: 6 June 2023

    7.0
    Okay stay for the price and convenience
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights

    I did not like the fact that I asked for a high floor and extra pillows but didn't receive those options. I smelled marijuana the whole time we were there and the bathroom was not clean. We had to ask for the pillows and linens for the sofa bed while others I've stayed with had the items in the closet.

    The location was just where we needed to be. It was pretty close to everything so we didn't have to go far. The room was very quiet and spacious. The price of the room was okay despite the minor dislikes I had with the room.

    Stayed in June 2023

  • Reviewed: 28 May 2023

    9.0
    Satisfied
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The extra deposit

    Very clean

    Stayed in May 2023

  • Reviewed: 23 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    chairs looked worn &old

    loved the kitchen and couch

    Stayed in May 2023

  • Reviewed: 4 May 2023

    6.0
    could have been better
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    we had no hot water and when we called they said let us know before showering and we will turn off and turn on your water. 😡

    clean

    Stayed in April 2023

  • Reviewed: 12 April 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Condition of room, broken tp holder, taped carpet, torn curtains. Breakfast was not good.

    Easy to get to, safe area, room size

    Stayed in April 2023

  • Reviewed: 3 April 2023

    9.0
    it was awesome and Tam was great
    • Leisure trip
    • People with friends
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    we could have used an extra pillow, and I should have requested it

    it was very clean and around all the food spots

    Stayed in April 2023

  • Reviewed: 27 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    It was good

    Stayed in March 2023

  • Reviewed: 23 March 2023

    7.0
    the staff was nice, location was good, disappointing in the room quality vs the pix. another room appeared and gave off
    • Business trip
    • People with friends
    • Deluxe One-Bedroom Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    the room was a older version advertised. furn was dirty, holes and burnt spots in carpet, bathroom tub/toilet old and peeling

    the property was clean, nice, convenient

    Stayed in March 2023

  • Reviewed: 14 March 2023

    7.0
    close to wedding venue, good value for the money
    • Group
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There were some ants outside and inside of our room. The carpet had major stains all over and needs to be changed. some molding in the bathroom baseboards.

    The rooms were spacious and have separate areas which is perfect for families. lobby was also big and comfortable. overall the room was clean and most importantly the bed was clean and comfy.

    Stayed in March 2023

  • Reviewed: 18 February 2023

    9.0
    Superb
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    bed wasn’t comfortable enough

    kitchen, big space

    Stayed in February 2023

  • Reviewed: 9 November 2022

    9.0
    Comfortable stay
    • Business trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was nothing I didn't like

    The hotel was located in an area with lots of shopping and food options. The hotel was very clean.

    Stayed in November 2022

  • Reviewed: 8 November 2022

    8.0
    NO HOT WATER
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The water was cold and the bathroom had mildew in the shower and shower doors.

    They staff was great and the room was very comfortable.

    Stayed in November 2022

  • Reviewed: 10 September 2022

    8.0
    Great place
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Asked for towels and never received them.

    The breakfast was good. , small selections but good.

    Stayed in September 2022

  • Reviewed: 5 September 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room cleaning could have been done better.

    Room was comfortable and accommodating. The kitchen was nice to have and plenty of room.. was pet friendly

    Stayed in September 2022

  • Reviewed: 27 August 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The fact the pool was closed.

    Everything else.

    Stayed in August 2022

  • Reviewed: 21 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel was dirty and the pool was dirty

    Nothing

    Stayed in August 2022

  • Reviewed: 1 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Studio Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Security. Main door lock was broken. Car theft

    Stayed in July 2022

Showing 1 – 25

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