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Reviews of Homewood Suites by Hilton St. Louis Riverport- Airport West 3 stars

13639 Riverport Drive, Maryland Heights, MO 63043, United States

#13 of 23 hotels in Maryland Heights

Guests' Choice

Review score

Based on 355 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.7

  • Location

    8.3

  • Facilities

    7.3

  • Staff

    8.1

  • Value for money

    7.3

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Showing 1 – 25

  • Reviewed: 9 April 2024

    6.0
    Better business trip stay than family.
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Booking.com did not tell me the pool was closed. I picked this hotel for the pool that was unavailable. Most of the Sunday workers were by the side doors smoking weed. The hallways smelled like weed the whole first day we were there. The bath tub was leaking and the main door and bathroom door handles were worn out.

    It had a comfy bed and small kitchen. The room temp was good too. The breakfast in the morning was your traditional hotel breakfast nothing to fancy but was fine. The morning staff was very nice and friendly. The hotel manager was nice and understanding.

    Stayed in April 2024

  • Reviewed: 4 October 2023

    6.0
    Average for a quick stay, but improvements needed in cleanliness.
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights

    The bed was just average, and the pillows were thin and very uncomfortable. The rooms were not that clean and we had to ask for washcloths. We stayed two nights and there was no service of any kind the whole time we were there. The pool being closed was a big disappointment.

    Breakfast was the best part of the stay. There was a good variety of items both hot and cold. The location seemed mostly safe, although the side door was left open several times.

    Stayed in October 2023

  • Reviewed: 25 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The manager was very helpful and staff

    Stayed in September 2023

  • Reviewed: 18 September 2023

    8.0
    I would stay here again and I would recommend it to family and friends
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We were disappointed that the pool was closed

    Very friendly and accommodating staff! Breakfast was great

    Stayed in September 2023

  • Reviewed: 17 September 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bad signage

    Location

    Stayed in September 2023

  • Reviewed: 17 September 2023

    7.0
    Okay for what we needed. Wouldn’t stay again.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The parking lot is horrible. There’s not nearly enough parking. The room we stayed in had random paint touch ups on the ceiling like there may have been water damage. The room smelled as if it once had been smoked in and not cleaned properly even though it’s a no smoking hotel. There were clear burn marks in the carpet, on the couch and on the coffee table. There wasn’t a full roll of toilet paper to be found. The night front desk attendant was rude and acted inconvenienced by having to help.

    It was close to the venue we were attending a concert.

    Stayed in September 2023

  • Reviewed: 6 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No waffles at breakfast. Hotels have the best waffles lol

    Great distance to walk to the concert!

    Stayed in September 2023

  • Reviewed: 29 August 2023

    8.0
    It was a night. Stay was kind.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No shuttle or pool in working order.

    Location near the concert venue.

    Stayed in August 2023

  • Reviewed: 21 August 2023

    8.0
    Exceptional value, location, friendly staff, great breakfast
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    I wish the pool was open, but understand it was being renovated.

    Very comfortable, close to venue I was attending. Would definitely go back. Everything we needed was right in the room. Coffee was good, breakfast had a wide variety for every diet.

    Stayed in August 2023

  • Reviewed: 10 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was fine except the pool was closed and that was a huge disappointment.

    Stayed in August 2023

  • Reviewed: 5 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was mediocre but as expected for a continental breakfast. Our door was a bit wore and did not shut well and we had to pull/push to make sure it shut well.

    It is located within walking distance of the concert venue which is why we chose it. The bed was very comfortable. The rooms are spacious.

    Stayed in August 2023

  • Reviewed: 5 August 2023

    6.0
    Convenient to Hollywood amphitheater
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool was closed. In the room the bathroom was not cleaned. Floor was very sticky and there was used soap in the soap dish and someone’s else’s body wash on the tub. The floor behind the door was so dirty.

    Air conditioning worked very well in the room. Spacious room as we had a king suite

    Stayed in August 2023

  • Reviewed: 17 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    My room was not very clean.

    The staff is always friendly.

    Stayed in July 2023

  • Reviewed: 17 July 2023

    8.0
    would stay again
    • Leisure trip
    • People with friends
    • King Studio Suite - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Close to our concert venue

    Stayed in July 2023

  • Reviewed: 16 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    TV didn’t work

    Location was excellent, could walk to the concert venue and a five minute drive to the Airport.

    Stayed in July 2023

  • Reviewed: 18 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool wasn't open!

    Great location, helpful staff,great breakfast!

    Stayed in June 2023

  • Reviewed: 6 June 2023

    8.0
    good location and very nice room.
    • Leisure trip
    • People with friends
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    very few rooms weren’t ready 2 hours after check in time

    good location close by concert venue

    Stayed in June 2023

  • Reviewed: 6 June 2023

    7.0
    overall good experience
    • Leisure trip
    • Group
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Two of the back entry doors did not lock which bothered me for security reasons.. We had to pay $5 extra for parking because there was a concert going on nearby.. I have never had to do that while staying at a hotel

    Overall the room was great and clean.. breakfast was a nice added bonus and walking distance to concert

    Stayed in June 2023

  • Reviewed: 2 May 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    pool still isn’t available Wasn’t available last year either. and now $5 to park. was free.

    clean Plenty of parking friendly staff fast check in/out

    Stayed in May 2023

  • Reviewed: 27 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The staff got into a loud fight in the lobby.

    Nice comfy beds

    Stayed in March 2023

  • Reviewed: 10 December 2022

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I found hair in my room

    Stayed in December 2022

  • Reviewed: 30 October 2022

    6.0
    Overall this place was comfortable for my family.
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    It would be nice to have breakfast extended until 10 am or 9:30, people like to sleep in on vacation. I didn't like that the pool was closed, the website did not say the pool was closed indefinitely, I felt a little deceived. I picked this location specifically for the pool. The heat went out in my room twice. There was also a little left over trash behind the couch that house keeping missed.

    The breakfast was ok, there was hot food instead of continental, you just need to get down there early before the food and juice run out. I liked that the hotel had a social event in the lobby for guest even though we kept missing it. It was a nice idea though. The hotel is close to the air port, and it was quiet.

    Stayed in October 2022

  • Reviewed: 17 October 2022

    8.0
    Overall the stay was great. A couple of minor hiccups but I would stay at the Homewood again.
    • Leisure trip
    • Group
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There were a couple of items left from the previous occupants in our room like a paper plate on the floor and a couple of streamers probably from a party. The bathroom could’ve used a vent to control humidity but was otherwise decent. The pool was closed at the time of our stay but that’s ok it wasn’t a damper on the trip.

    The staff were very kind and helpful overall. Diner service is something I’ve never seen at a hotel before, but it was the highlight of the stay. All the food was delicious, and we were very surprised to find out the beer and wine selections were included in the diner service. The rooms were large for a hotel and the kitchenette was a neat add.

    Stayed in October 2022

  • Reviewed: 3 October 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I was overcharged (again) and the front desk assured me that their error would be corrected, but it was not.

    Room was clean, and conveniently located to my business there. The bed & pillows were super comfortable.

    Stayed in October 2022

Showing 1 – 25

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