I think the staff are nice. The facilities are clean and accommodating. Great location

Stayed in February 2022

only one elevator and you have to wait quite a while.

very central location, bathroom was separate from the room which was nice

Stayed in January 2022

Had to leave

Comfortable bed.

Stayed in January 2022

it was near my work station

Stayed in January 2022

The room was EXTREMELY small. Something I would expect in New York but not Oakland. You open the door and almost hit the bed with the door. The staff was extremely pleasant and helpful. Parking is very sketchy and you have to pay to park there. I only say it's sketchy because every morning at least 5 new cars were broken into and it was a lot that can fit about 40 cars. We were staying here for a show at Fox theater and had no trouble getting there by foot.

The staff was extremely pleasant and helpful. We were staying here for a show at Fox theater and had no trouble getting there by foot.

Stayed in October 2021

Better parking

No have enough parking, I got a Ticket for parking

Stayed in October 2021

The rooms I chose were smaller than I thought but we were able to change it with additional $26 per room. Although the rooms had windows they were facing another wall. We didn’t like the location and restaurant closed early.

The staff was accommodating

Stayed in October 2021

the room was so tiny it would have been hard for two people. Except for linen room wasn't cleaned very well.

the bed itself was super comfortable.

Stayed in September 2021

Parking. Horrible. Our car was broken into and so were like 10 others

Not much. Fridge microwave

Stayed in October 2021

Rooms are stuffy A bit too expensive

All the female staffs were extremely helpful n pleasant

Stayed in September 2021

Rooms kind of snug for me. I'm a big man so the bed was a little small as well. Very soft and fresh smelling just my feet were constantly off the bed.

Availability was convenient. Location was perfect for everywhere I needed to go. Reasonable pricing. Awesome friendly staff. Lot parking and very clean rooms and the hotel itself was well maintained.(except the elevator lol they fixed it) Everything smelled clean and fresh.

Stayed in August 2021

Guest were NOT wearing mask nor were they asked to. A lot of "undesirable looking " traffic in and out.

The rooms. The are VERY small but nice.

Stayed in September 2021

I had to request for room to be cleaned

Front desk were helpful. Public transport was easy. Basic coffee n tea making facility

Stayed in September 2021

Small Elevator, I had a lot of stuff to take out of my car for me to feel safe leaving it on the street (free parking for Sunday and labor day holiday was convenient and easy to find) and the dolly was hard to operate, but I was also grateful it was there. I had trouble opening the door at first before I had my key card and lady at the desk was rude to me afterwards.

Clean, some staff was friendly, lots of towels, shampoo and conditioner provided. Dog friendly. 10 min walk to lake Merritt for pups.

Stayed in September 2021

Oddly shaped rooms with dead end windows, weirdly positioned at the end of walls, staring into brick walls or another window. Elevator could be much cleaner.

Only one key here. I was exhausted both times and the bed was very clean and comfortable. Plenty of pillows. Cozy. Felt safe.

Stayed in August 2021

n/a

Nice, clean, convenient

Stayed in August 2021

The hotel did not replenish the coffee that was supplied when I arrived.

Good location. Clean sheets, covers, bed....towels.

Stayed in August 2021

Better breakfast, free parking

The pillows were SO COMFORTABLE!!! The room was the smallest room for a hotel, REALLY small, but I wasn't going anywhere, just to sleep.

Stayed in August 2021

Tiny room, slow elevator, not very ADA friendly.

Very central location downtown to BART and Lake Merritt.

Stayed in July 2021

The room was fairly clean but when we got there, our towel that was hanging was used. It had a yellow-ish tint on it too. Luckily there was backups. The trash in the bathroom wasn’t tossed & also had a used woman’s pad in it… Used Q tips on the ground, etc. Part of us feel like the sheets weren’t cleaned prior to either. We arrived at 11 PM so we were just ready to sleep at this point. Also, there were large strands of women’s hair on the shower wall. Overall it’s not that bad and especially for the price. It just wasn’t clean which made it less comfortable. Also staff was fairly friendly.

The location is very ideal for people wanting to spend time in the downtown area. We only just needed the hotel for a night because we were passing through. Parking was affordable (only $10 a night) & it is a pet friendly hotel which is always a plus.

Stayed in July 2021

No heater in suites

Jacuzzi

Stayed in April 2021

Our room was extremely small. When we first checked it, our room felt like a shoebox, yet the room was pretty expensive. Luckily, we were able to move to a bigger room once we asked for it. Also, the view from the room is a wall -- very very little sunlight.

I liked the location, as it was very close to BART, so it made for a perfect location to catch a train to our flight the next day. I also liked the safety with the front entrance being monitored; no one could randomly enter off the street.

Stayed in June 2021

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Stayed in June 2021

The bathroom no jacuzzi

Everything else

Stayed in May 2021

REFUND

I WANT A FULL REFUND. WE NEVER GOT TO CHECK IN BECAUSE THERE WAS NEVER A TIME WE WERE TOLD OF A $50 DEPOSIT

Stayed in June 2024