3160 E Andrew Johnson Highway, Greeneville, TN 37745, United States
#6 of 9 hotels in Greeneville
Guests' ChoiceBased on 89 hotel reviews
6.1Cleanliness
6.7
Comfort
6.7
Location
7.8
Facilities
6.3
Staff
7.6
Value for money
6.2
Free WiFi
5.0
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End of dialog contentReviewed: 30 October 2023
Mary
United StatesFloors in our room were dirty and I have the white socks to prove it!
Recently renovated
Stayed in October 2023
Reviewed: 25 September 2023
Sylvia
United StatesNo,ajar issues
Convenient and centrally located
Stayed in September 2023
Reviewed: 8 July 2023
Kenneth
PortugalPoor service at reception, breakfast is too basic and not good, coffee is bad.
Location, bed
Stayed in July 2023
Reviewed: 26 May 2023
Mary
United StatesIt was a little rough on the level of cleanliness on closer observation. The fridge had a lot of grime in it and the towels were off color. Floor was also messy. The front desk staff was really hard to track down—they wouldn’t answer calls and weren’t anywhere to be found most of the time.
For the rating it was ok. Looked clean and aesthetically pleasing. It felt safe and comfortable.
Stayed in May 2023
Reviewed: 7 May 2023
Timothy
United StatesThe beds were not comfortable at all and the breakfast was not good.
The staff was super friendly and it was clean!!!
Stayed in May 2023
Reviewed: 20 March 2023
Crum
United StatesThey need more staffing. The staff they had were friendly and helpful, but when I checked in room 302, the smoke dectetor was chirping. I called the nice girl who was shorter than I am (I'm 5'2:") she came with a chair because she couldn't find a ladder and couldn't reach the detector. I had to get on the chair and barely reached. Would have been nice for her to have had some help. Another thing that bothered me was the flood lights that shone through the curtains. Why do they need to protect their garbage so aggressively?
Clean rooms, pretty quiet and good continental breakfast.
Stayed in March 2023
Reviewed: 27 February 2023
Stacie
United Statesunder construction, minimal parking, mud all around rear parking
what was finished was great although lists of noise from construction
Stayed in February 2023
Reviewed: 20 February 2023
Donnie
United StatesEverything was good with exception of front desk lady , she wasn't properly trained which wasn't her problem and she didn't know how to enter our deposit so we had to pay cash , also she was telling us that we wouldn't get our deposit back and had to call her boss for clarity . Like I said it was just lack of training on her boss that she didn't have knowledge needed to be her best on the job
Stayed in February 2023
Reviewed: 27 December 2022
Teresa
United StatesThere was no tissues in room and when we got to are room it wS freezing heat wasn't on and there was cheerios all on floor and sheets were yellow for just having remodel
We stay here a time to time haven't been there since remodel its nice color and rooms nice great locationt
Stayed in December 2022
Reviewed: 15 August 2022
Woodson
United StatesDid not eat breakfast either day....no tables and chairs in breakfast area. Limited breakfast. Swimming pool not working ... apparently has been out of service all year??? There two nights....no maid service.
Stayed in August 2022
Reviewed: 28 July 2022
Holly
United StatesIt wasnt what I expected for the money7
I liked the location and the room was nice
Stayed in July 2022
Reviewed: 21 February 2022
Julie
United Statesbed was uncomfortable
clean and newly remodeled
Stayed in February 2022
Reviewed: 21 July 2021
Tabitha
United StatesI didn't have breakfast... The staff was not at the desk when we arrived, but she was nice
Stayed in July 2021
Reviewed: 1 April 2024
Brian
United StatesThe staff was terrible -Patel. He should not be in customer service. Whether you book directly or through 3rd party, you should not have hidden charges or be harassed when you check in. Very unprofessional.
Location
Stayed in March 2024
Reviewed: 1 February 2024
Karen
United StatesCleanliness and well appointed,
Stayed in January 2024
Reviewed: 31 December 2023
Tammy
United StatesHad to be moved to a new room 5 times due to issues with the room on the day of arrival. Dirty toilet in first room. Locks didn't work on another room. Backed up sewer into tub in another room. It was disappointing and exhausting moving from room to room so many times after driving for 9 hours.
Breakfast bar was awful. The apples looked like they had been there for a month and it was virtually empty on our first Morning. had to call for an absentee front desk clerk 4 times before he answered. Had no idea where he was. The desk clerk at check in was the only good thing about my stay. She was great!
Stayed in December 2023
Reviewed: 24 November 2023
Nikki
United StatesIt was very nice and clean the property was well taken care of
Stayed in November 2023
Reviewed: 13 November 2023
Linda
United StatesThe blackout curtains were not enough to block light coming in from very bright lights outside. Thank goodness I brought eye shades with me. The towels were too small.
It was clean and convenient. The staff was attentive and efficient. Parking was very accessible.
Stayed in November 2023
Reviewed: 7 November 2023
Kathy
United StatesSee above.
The breakfast was not good. The eggs were a powdered mix, cold, and watery. The staff did not know what kind of meat was in the sausage and the coffee was very watered down. Our bathroom sink was clogged, our air unit did not cool and we woke up all night sweating, the metal basses on the beds made tin can noises with every move, and the outlets and lights between the beds did not work. We had to charge our phones across the room. Also, homeless people use the property as part of their walking path out of a wooded area. Most of the time, no one was at the front desk. The two positives were that the room was clean and the staff were nice. We would never stay there again.
Stayed in November 2023
Reviewed: 19 October 2023
Roger
United StatesPoorly designed room layout, with shower/toilet in a separate space from the bathroom sink and countertop. The bathroom sink and countertop were directly beside the room door. No carpet or rugs. The only chair in the room was an office-style chair; a comfortable upholstered chair or sofa is desperately needed. The storage space was limited to two small drawers and a couple of small shelves; more space is needed. Flimsy towels. With all this in mind, the cost of the room was much too high.
Very comfortable bed. Helpful, courteous staff. TV was higher quality than expected. Good parking lot setup.
Stayed in October 2023
Reviewed: 13 July 2023
Hendrix
United StatesArea
Nice area
Stayed in July 2023
Reviewed: 10 July 2023
Ashley
United StatesNothing
Everything
Stayed in July 2023
Reviewed: 9 July 2023
David
United StatesEverything was gross
Nothing!
Stayed in July 2023
Reviewed: 15 May 2023
James
United Statesstaff was very friendly very clean and updated
Stayed in May 2023
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