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Reviews of Quality Inn Greeneville 3 stars

3160 E Andrew Johnson Highway, Greeneville, TN 37745, United States

#6 of 9 hotels in Greeneville

Guests' Choice

Review score

Based on 89 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.7

  • Location

    7.8

  • Facilities

    6.3

  • Staff

    7.6

  • Value for money

    6.2

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 30 October 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Floors in our room were dirty and I have the white socks to prove it!

    Recently renovated

    Stayed in October 2023

  • Reviewed: 25 September 2023

    7.0
    Clean and comfortable. Would stay again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No,ajar issues

    Convenient and centrally located

    Stayed in September 2023

  • Reviewed: 8 July 2023

    6.0
    Review klaight
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Poor service at reception, breakfast is too basic and not good, coffee is bad.

    Location, bed

    Stayed in July 2023

  • Reviewed: 26 May 2023

    5.0
    It was about what I expected for a 2 star place. A little overpriced for level of cleanliness
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was a little rough on the level of cleanliness on closer observation. The fridge had a lot of grime in it and the towels were off color. Floor was also messy. The front desk staff was really hard to track down—they wouldn’t answer calls and weren’t anywhere to be found most of the time.

    For the rating it was ok. Looked clean and aesthetically pleasing. It felt safe and comfortable.

    Stayed in May 2023

  • Reviewed: 7 May 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room - Accessible/Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The beds were not comfortable at all and the breakfast was not good.

    The staff was super friendly and it was clean!!!

    Stayed in May 2023

  • Reviewed: 20 March 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They need more staffing. The staff they had were friendly and helpful, but when I checked in room 302, the smoke dectetor was chirping. I called the nice girl who was shorter than I am (I'm 5'2:") she came with a chair because she couldn't find a ladder and couldn't reach the detector. I had to get on the chair and barely reached. Would have been nice for her to have had some help. Another thing that bothered me was the flood lights that shone through the curtains. Why do they need to protect their garbage so aggressively?

    Clean rooms, pretty quiet and good continental breakfast.

    Stayed in March 2023

  • Reviewed: 27 February 2023

    7.0
    I would stay again but make sure the remodel was complete
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    under construction, minimal parking, mud all around rear parking

    what was finished was great although lists of noise from construction

    Stayed in February 2023

  • Reviewed: 20 February 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was good with exception of front desk lady , she wasn't properly trained which wasn't her problem and she didn't know how to enter our deposit so we had to pay cash , also she was telling us that we wouldn't get our deposit back and had to call her boss for clarity . Like I said it was just lack of training on her boss that she didn't have knowledge needed to be her best on the job

    Stayed in February 2023

  • Reviewed: 27 December 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was no tissues in room and when we got to are room it wS freezing heat wasn't on and there was cheerios all on floor and sheets were yellow for just having remodel

    We stay here a time to time haven't been there since remodel its nice color and rooms nice great locationt

    Stayed in December 2022

  • Reviewed: 15 August 2022

    5.0
    Place needs to include all of the features it claims to have on its advertising.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    Did not eat breakfast either day....no tables and chairs in breakfast area. Limited breakfast. Swimming pool not working ... apparently has been out of service all year??? There two nights....no maid service.

    Stayed in August 2022

  • Reviewed: 28 July 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It wasnt what I expected for the money7

    I liked the location and the room was nice

    Stayed in July 2022

  • Reviewed: 21 February 2022

    7.0
    clean room and kind staff
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    bed was uncomfortable

    clean and newly remodeled

    Stayed in February 2022

  • Reviewed: 21 July 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn't have breakfast... The staff was not at the desk when we arrived, but she was nice

    Stayed in July 2021

  • Reviewed: 1 April 2024

    3.0
    Below average
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The staff was terrible -Patel. He should not be in customer service. Whether you book directly or through 3rd party, you should not have hidden charges or be harassed when you check in. Very unprofessional.

    Location

    Stayed in March 2024

  • Reviewed: 1 February 2024

    9.0
    Would definitely stay here again..
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness and well appointed,

    Stayed in January 2024

  • Reviewed: 31 December 2023

    1.0
    Extremely disappointing. I won't be staying again. I'll stay in another town next time.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Had to be moved to a new room 5 times due to issues with the room on the day of arrival. Dirty toilet in first room. Locks didn't work on another room. Backed up sewer into tub in another room. It was disappointing and exhausting moving from room to room so many times after driving for 9 hours.

    Breakfast bar was awful. The apples looked like they had been there for a month and it was virtually empty on our first Morning. had to call for an absentee front desk clerk 4 times before he answered. Had no idea where he was. The desk clerk at check in was the only good thing about my stay. She was great!

    Stayed in December 2023

  • Reviewed: 24 November 2023

    10
    It was amazing.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was very nice and clean the property was well taken care of

    Stayed in November 2023

  • Reviewed: 13 November 2023

    8.0
    Trip to see a football game.
    • Leisure trip
    • People with friends
    • King Room - Accessible/Smoking
    • Stayed 1 night
    • Submitted via mobile

    The blackout curtains were not enough to block light coming in from very bright lights outside. Thank goodness I brought eye shades with me. The towels were too small.

    It was clean and convenient. The staff was attentive and efficient. Parking was very accessible.

    Stayed in November 2023

  • Reviewed: 7 November 2023

    3.0
    Will not return.
    • Business trip
    • Group
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    See above.

    The breakfast was not good. The eggs were a powdered mix, cold, and watery. The staff did not know what kind of meat was in the sausage and the coffee was very watered down. Our bathroom sink was clogged, our air unit did not cool and we woke up all night sweating, the metal basses on the beds made tin can noises with every move, and the outlets and lights between the beds did not work. We had to charge our phones across the room. Also, homeless people use the property as part of their walking path out of a wooded area. Most of the time, no one was at the front desk. The two positives were that the room was clean and the staff were nice. We would never stay there again.

    Stayed in November 2023

  • Reviewed: 19 October 2023

    4.0
    Overpriced and lacking in basic amenities; I won't stay here again.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    Poorly designed room layout, with shower/toilet in a separate space from the bathroom sink and countertop. The bathroom sink and countertop were directly beside the room door. No carpet or rugs. The only chair in the room was an office-style chair; a comfortable upholstered chair or sofa is desperately needed. The storage space was limited to two small drawers and a couple of small shelves; more space is needed. Flimsy towels. With all this in mind, the cost of the room was much too high.

    Very comfortable bed. Helpful, courteous staff. TV was higher quality than expected. Good parking lot setup.

    Stayed in October 2023

  • Reviewed: 13 July 2023

    8.0
    Very good
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Area

    Nice area

    Stayed in July 2023

  • Reviewed: 10 July 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room - Accessible/Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in July 2023

  • Reviewed: 9 July 2023

    1.0
    One word…yuck!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was gross

    Nothing!

    Stayed in July 2023

  • Reviewed: 15 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    staff was very friendly very clean and updated

    Stayed in May 2023

Showing 1 – 25

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