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Reviews of MainStay Suites Raleigh North 2 stars

2601 Appliance Court, Raleigh, NC 27604, United States

#90 of 98 hotels in Raleigh

Guests' Choice

Review score

Based on 211 hotel reviews

5.2

Score breakdown

  • Cleanliness

    5.5

  • Comfort

    5.6

  • Location

    6.5

  • Facilities

    5.3

  • Staff

    7.2

  • Value for money

    5.6

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 20 May 2023

    4.0
    Terribly disappointing.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I believe this was the dirtiest place I’ve ever stayed. There was a big, cut toenail on the floor. There was dirt in the corners of the room. There were cigarette burns on the bathroom counter and on the bed cover. The room had a bad odor of smoke throughout. There was a hole in the arm of the couch. There was no trash can in the room. The air conditioning vent was filthy. There was something green hanging underneath the microwave.

    I was happy with the hot water in the shower. The coffee was very good. The night we stayed here, it was pretty quiet. The night desk clerk and the morning desk clerk were friendly.

    Stayed in May 2023

  • Reviewed: 10 November 2022

    6.0
    serves it purpose but makes you thrive for better
    • Business trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    roaches, dealing and barely breakfast plus they raised the price 106$ DURING my stay, no heat or sound out of living room tv

    kitchenette comfortable

    Stayed in November 2022

  • Reviewed: 23 May 2022

    6.0
    It served it purpose as a place to shower and sleep. We would not stay at this location again.
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It wasn’t very clean.

    Location and price

    Stayed in May 2022

  • Reviewed: 28 April 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Property was not well maintained. Rooms need renovated.

    Stayed in April 2022

  • Reviewed: 21 April 2022

    4.0
    • Business trip
    • Couple
    • One Bedroom Suite with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 28 March 2022

    5.0
    Passable
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    My door barely would shut. Hard to.open. people in hallway noisy all hrs of Night. Kids running around all hours with lack of clothing. Odor when you first walk in. Room need to be touched up (chipping paint- elevator)

    The front desk manager was nice

    Stayed in March 2022

  • Reviewed: 19 December 2021

    5.0
    Evening staff was pleasant. Our hotel the night before, which cost $5 more, was way much nicer.
    • Leisure trip
    • Group
    • Deluxe Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The property showed it's age and many cosmetic things which were simple to fix, were left unaddressed. Dresser was damaged which caused TV to sit at awkward angle for viewing. Hole in carpet and banged up appliances. See the provided pictures.

    Evening staff was exceptionally nice, but the morning gal at the counter was cold. All though they provided a breakfast of instant oatmeal and granola bars,there were boxes of rolls that weren't provided to us sitting open on top of other boxes. There were sealed boxes of supplies in the corner of the breakfast room and stacked on top of chairs and tables that made the place look tacky and cluttered. Signs on all the tables requested us not to occupy them.

    Stayed in December 2021

  • Reviewed: 16 December 2021

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No trash cans...no thick cover on bed...sheets over bleached...hallway carpet soaked with water on 1st floor an smelled real bad

    Hardly nothing

    Stayed in December 2021

  • Reviewed: 22 November 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    no indoor pool

    Stayed in November 2021

  • Reviewed: 31 August 2021

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Helpful personnal

    Stayed in August 2021

  • Reviewed: 8 August 2021

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights

    EVERYTHING

    Stayed in May 2021

  • Reviewed: 8 July 2021

    5.0
    Passable
    • Family with young children
    • Deluxe Studio with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There were roaches in room during stay...the staff did not seem to care people hanging out n hallways outside and kids ran around property. My son has a sty on his eye from staying at the extended stay america. I was told i couldn't get a refund so we pretty much had to suck it up and stay there and we were visiting from out of town for July 4th..

    Stayed in July 2021

  • Reviewed: 23 June 2021

    6.0
    Pleasant
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I saw a roach crawling on the wall

    Stayed in June 2021

  • Reviewed: 13 June 2021

    4.0
    Disappointing
    • Business trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    Entire hotel smelled of urine and everything was sticky, floors, walls, cabnets.

    No breakfast was served.

    Stayed in June 2021

  • Reviewed: 2 June 2021

    5.0
    The good thing was the price.
    • Leisure trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I ask for no smoking room the first was smelling smoke. And in the morning there were people in the hallway by my room fighting and yelling at like 6:30 am.

    Stayed in June 2021

  • Reviewed: 9 April 2024

    1.0
    Very poor
    • Leisure trip
    • People with friends
    • One Room Suite with Roll-In Shower - Disability Access/Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The rooms are dirty, there are roaches, the rooms have a stench, the bathroom doors did not close, there was no hot water in one of the rooms, the couches and chairs in the room had stains, the refrigerator was not clean.

    The front desk staff members were nice and friendly.

    Stayed in April 2024

  • Reviewed: 26 March 2024

    10
    Exceptional
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Loved the staff and the cleanliness of the room and property 10/10

    Stayed in March 2024

  • Reviewed: 17 October 2023

    1.0
    I'd definitely give them a 4.5 outta 10 never again
    • Leisure trip
    • Solo traveller
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing but two jay and James was respectful an understanding but I wasn't Accommodate it did I say right

    That checked me in to a room with no hot water in none of the TVs work .... so I was. Switched to another room same floor but same issues only this room had no latch on the door or boot lock ... the front man james was very polite about the the situation so was the new owner bit it still didn't take away the fear of sleeping somewhere with no links alone with no TV or anything to take my mind off theses thing guys standing around the buying made me very uncomfortable do to me being transgender... I'd never recommend any to stay there I definitely would like to speak with someone in regards to this but could never get intoch with any... I was also placed on the do not rent list because of situation that had nothing to do with me people staying at the hotel uabove me in below me was so loud 4⃣ a second I thought it was intentional.... I'm very disappointed in I pay 103$ a night for 3 or 4 day before the the new owner jayy had told me I could use the choapp in pay 70 bucks ... afull refund would be lovely if possible... I really won't to take further action because I'm homeless transgender in I feel like it had a lot to do with my stay being as uncomfortable as it was ... they assumed things clearly because of hoe I was treated james and jayy we're helpful in made me feel better I'd why I stayed as long as I did but a email or call from corporate would be a lil better so that way u could go into further detail ... I'm pissed 904-898-0584

    Stayed in September 2023

  • Reviewed: 10 October 2023

    10
    GREAT
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    IT WOULD HAVE BEEN BETTER IF THEY WOULD HAVE HAD EVERYTHING THE EGGS THE MUFFIN THE ORANGE JUICE IT WOULD HAVE BEEN A LOT BETTER

    NOT GOOD

    Stayed in October 2023

  • Reviewed: 12 September 2023

    3.0
    Poor
    • Business trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing

    Stayed in September 2023

  • Reviewed: 9 September 2023

    2.0
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 29 August 2023

    8.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The guest throw trash in the parking lot. The hotel was just bought by a new owner. They are working on making things better. I clean my own room, so for me it isn't a big deal. I see the staff cleaning things I noticed that need to be clean. That tells me they are working in cleaning the place up. I have seen improvements since I have been here.

    The staff is great. My stay was great. I had an issue with my reservations and they were so kind and patient. The manager went above and beyond to fix my reservation. Been here a few weeks and never seen a bug. Staff is good about making sure you have clean sheets and towels. They really try to make you feel welcome and homey.

    Stayed in August 2023

  • Reviewed: 14 August 2023

    1.0
    The nastiest hotel I ever been to.
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds and Dishwasher - Non Smoking/Interior Corridor
    • Stayed 1 night
    • Submitted via mobile

    The hotel room was nasty, we were scared to lay under the covers, the windows were missing screens and we had to open them cause the room smelled like urine. The floor was dirty, it was large pieces of wood around the room. Absolutely terrible.

    Nothing

    Stayed in July 2023

  • Reviewed: 1 August 2023

    7.0
    I won't stay again unless they have a better breakfast.
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Could have changed the sheets and had a trash container in the room.

    There wasn't much for breakfast, but we didn't eat breakfast anyway.

    Stayed in July 2023

Showing 1 – 25

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