Spider webs in ceiling&microwave oven didn't work.

Room was comfortable&large

Stayed in March 2024

The staff is horrible. When I arrived no one was at the front desk and I rand the service bell for at least 20min before some one came out front. And when they showed up they were not friendly to me all. Not the the best experience for me.

The rooms are nice

Stayed in January 2024

The room was poor quality and the person above us loved to stomp as they walked. It wasn't the staff’s that fault corporate chooses how much they want to invest.

The front desk gentleman was awesome. The location was God for our needs.

Stayed in November 2023

A bit quiet end of Ann Arbor town, and the Briarwood Mall nearby is as boring as it gets. Seems many elderly and/or unwell people staying at this motel, due to hospital close by. Room is a bit expensive for what you get

Okay room with acceptable facilities

Stayed in October 2023

No breakfast

Location

Stayed in September 2023

It would be much appreciated if they offer complimentary coffee round the clock instead just in the morning. Pretty everyone else is doing this nowadays.

Stayed in May 2023

The breakfast could have been a lot better.

The breakfast was a joke! Granola bars, muffins and coffee are hardly breafast... The hotel was a bxxxxx to find. The roads are poorly lit and the sineage is execrable. I liked the iron and the ironing board.

Stayed in April 2023

the first room we were given had not been made up. and the housekeeping cart was still in the room.

the front desk staff did all she could to give good customer service.

Stayed in April 2023

Shower

Staff was friendly and helpful

Stayed in March 2023

I reserved a double (2) bed room. They claimed they didn't even have such rooms. Their website or booking.com's website needs updating. I would have booked something else that had two beds in the room.

It was a packaged muffin and some coffee.

Stayed in March 2023

Breakfast could have been better.

the location was good for our purposes (a quick stop in Ann Arbor). The room was comfortable, quiet, and clean.

Stayed in February 2023

I didn't like the housekeeping staff not really being helpful or customer service skills

it was clean and comfortable

Stayed in February 2023

only thing missing is a gym and a indoor pool

Amarya is a sweetheart and very helpful! She was amazing all the way around!

Stayed in February 2023

Outdated facilities. Not clean. Lobby area small and not enough room for social distancing. Front desk we had to ring a bell for 100% of our service.

The staff was welcoming and friendly. That was the positive

Stayed in January 2023

No vending in building. Room carpet old and torn. Just not what you expect for 317 plus tax etc. Definitely 2 stars and that's being generous. If this room would have been like 85.00 I would have gave it 3 stars.

Location to the U of M stadium was great. After game easy accessibility to freeway and out of town. Bed was comfortable.

Stayed in October 2022

Breakfast was awful i don't consider dried up muffins and breakfast bars as a breakfast. I alsodid not lije the wrinkled sheets

Staff and location

Stayed in September 2022

The instructions on accessing the WiFi system could have been better. The room was clean but it did have an odd smell. The beds were perhaps a little too firm and the pillows were a little thin.

Staff greeting us were friendly and helpful. They had the information about our reservation available. They attended to us promptly and explained the facility well. The staff at the front desk in the morning were equally friendly and helpful. They kept the breakfast nook filled.

Stayed in August 2022

Had a room without carpeting (!!) and the floor was very dirty

Basically fine, beds were good

Stayed in July 2022

I originally booked a king bed ,they didn’t have anything available but a queen,so I was overcharged .

Stayed in June 2022

Check-in took forever; it was a busy night and there was only one lady at the reception. But the hotel asks for so much information that it felt like I'm going through a border control. It's not even a fancy hotel. Unnecessary.

It was relatively cheaper than other hotels in the area. Close to the mall.

Stayed in May 2022

too expensive

staff

Stayed in May 2022

Some older man staying there was circling my car while i smoked. I didn't notice at first but once i did I debated leaving. When he went inside he continued to pull back the curtain of his room and stare out at me. This lasted a good 30 mins. I probably should have reported it but didn't. I'm assuming they have security cameras outside but in the dark I couldnt see any.

Stayed in March 2022

Room not very nice. Clean but plain. Very small sink in bathroom with no counter space/vanity.

Close to UM campus and shuttle to football game

Stayed in September 2021

The breakfast was a joke. Room was not very clean

Location was good and parking was free.

Stayed in September 2021