106 Capital Drive, West Springfield, MA 1089, United States
#7 of 9 hotels in West Springfield
Guests' ChoiceBased on 272 hotel reviews
7.4Cleanliness
7.9
Comfort
7.8
Location
8.1
Facilities
7.7
Staff
8.4
Value for money
7.3
Free WiFi
7.0
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End of dialog contentReviewed: 28 March 2024
Rivera
Abkhazia, GeorgiaThere was a leak coming in through the window but was told to put towels on the window instead of offering another room
The staff was so friendly and kind the bkf was great
Stayed in March 2024
Reviewed: 13 March 2024
Alley
United StatesThe staff was rude
It was good.
Stayed in March 2024
Reviewed: 3 March 2024
Olga
Abkhazia, GeorgiaYelling customer
It was Hidden
Stayed in March 2024
Reviewed: 25 February 2024
Linda
United StatesDifficulty of heating to use. Pool not working. Shabby furnishings and tattered carpets in public Reas, shattered overhang on entrance. Difficulty in finding motel
Staff was fabulous Breakfast was better than most Others offered at similar facilities
Stayed in February 2024
Reviewed: 15 January 2024
Carmen
United StatesKids running around in the hallway and being loud.
Good location, Great staff, clean rooms
Stayed in January 2024
Reviewed: 7 December 2023
Laura
United StatesThe pool was good but the hot tub had something like a film on top of it
Everything was clean. Breakfast was great and clean.
Stayed in December 2023
Reviewed: 21 October 2023
Donna
United StatesThere was a smell in the rooms of mildew .
It was clean great location easy access to food.
Stayed in October 2023
Reviewed: 2 October 2023
Stevie
United StatesMattresses and pillows were extremely substandard
Stay was comfortable, mattress was way too soft (old). The pillows were awful should be replaced. immediately
Stayed in September 2023
Reviewed: 27 September 2023
Jessica
United StatesI stood at this location 5 years ago, and you can see the tear and wear that has happened to this hotel. There were some holes in the curtains and patched-up holes in the ceiling and shower. The pool needs to be cleaned more often, and various breakfast options would have been a good touch. We had an issue with the children's cable channels which was unfortunate since we had children with us. More accessibility to hand carts for luggages and bags should be considered.
The rooms were comfortable and clean and the staff were great.
Stayed in September 2023
Reviewed: 26 September 2023
John
United StatesThe front desk clerk was very helpful with a problem we had. I don't know his name but he was from New York. I give him 5 stars for his assistance.
Stayed in September 2023
Reviewed: 24 September 2023
W
United StatesRooms are a bit outdated but was clean and comfortable
Great location for the Big E
Stayed in September 2023
Reviewed: 1 August 2023
Lori
United Stateswasn’t aware there would be homeless folks staying there. They were all polite and there were no issues but it was obvious they were not travelers
easy access from highway many places to eat and shop felt secure
Stayed in July 2023
Reviewed: 31 July 2023
Katie
United StatesMy husband didn’t like the bed. He felt it was uncomfortable. I had no problem with it.
Quiet
Stayed in July 2023
Reviewed: 13 July 2023
Lisa
United StatesGood location near the main road but of the beat.
Stayed in July 2023
Reviewed: 5 July 2023
Debra
United KingdomNothing wrong
Loved the pool and jacuzzi.
Stayed in July 2023
Reviewed: 23 June 2023
Claire
United Statesand
The breakfast was very good especially the sausage.
Stayed in May 2023
Reviewed: 12 April 2023
King
United StatesHad to switch rooms because toilet and phone were broken. New room had a broken TV and many cracked tiles in shower.
Breakfast was great. Staff was extremely helpful and nice.
Stayed in April 2023
Reviewed: 30 January 2023
Bruce
United StatesI have stayed in West Springfield many times. Sometimes, in order to pay less, I have stayed in hotels in a part of West Springfield that does not feel entirely safe. I think that the extra that I payed for this location was worth it for the peace of mind. I also liked the walk in shower. The doors on the shower had very sustantial hardware and worked perfectly; this is not always the case with such things. The breakfast was good. The sausages were very nice and the coffee was pretty good; a surprise. I will stay here again.
Stayed in January 2023
Reviewed: 26 January 2023
Suhey
United Statesthe pool was dirty
the rooms
Stayed in January 2023
Reviewed: 24 December 2022
Riyaz
United StatesNot enough staff working in the nights, only the receptionist guy to handle everything 🙄
Clean rooms but the lighting can improve.
Stayed in December 2022
Reviewed: 17 October 2022
Anthony
United Statessome the interior was dated and sheets seemed to be dirty.
the location was good. overall the motel was clean with no issues
Stayed in October 2022
Reviewed: 14 October 2022
Sarahmarie7179
United StatesThe water in the pool and hot tub, were really dirty
The beds were soooo comfortable! The staff was so helpful!
Stayed in October 2022
Reviewed: 11 October 2022
Michael
United Stateslocation
pool, clean rooms
Stayed in October 2022
Reviewed: 10 October 2022
Elizabeth
United StatesWe reserved a king room and when we got there they did not honor it but gave us 2 queens. My husband and I slept apart for 5 nights not happy with that
Location was pretty good
Stayed in October 2022
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