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  5. Reviews of Extended Stay America Suites - Austin - Northwest Arboretum

Reviews of Extended Stay America Suites - Austin - Northwest Arboretum 2 stars

10100 North Capital of Texas Highway, Austin, TX 78759, United States

#179 of 210 hotels in Austin

Guests' Choice

Review score

Based on 236 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    7.0

  • Location

    7.8

  • Facilities

    6.6

  • Staff

    7.6

  • Value for money

    6.9

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 11 May 2024

    7.0
    Good
    • Business trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Amount of space, employee friendlyness, ease of checkin

    Stayed in April 2024

  • Reviewed: 3 March 2024

    5.0
    Adequate, but should not advertise "breakfast included"
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I specifically look for hotels that include breakfast to save time while traveling. This hotel was listed as "includes breakfast" but had stale muffins, granola bars, or oatmeal packets as the only food available, and coffee/tea was the only beverage.

    Bed was comfortable.

    Stayed in March 2024

  • Reviewed: 26 November 2023

    6.0
    Joe's Apartment
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    roaches everywhere inside the hallways all in my bathroom Roaches are permanent residents at this property

    the onsite laudry

    Stayed in September 2023

  • Reviewed: 31 August 2023

    6.0
    Trouble coparate Ofice no know how
    • Business trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    There don’t keep what there said

    Very nice staff

    Stayed in August 2023

  • Reviewed: 31 August 2023

    6.0
    The corporate office miss organized you can Book on 3party for less than with reservations Ofice
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    There said there going to clean the Room 1aweek after you stay it every 2week

    Nice staff

    Stayed in August 2023

  • Reviewed: 24 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Breakfast was very poor

    Stayed in August 2023

  • Reviewed: 28 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Apparently there was an issue at check in and people were trying to get into our room at 4:30 in the morning

    The bed was very comfortable and the morning crew was nice and polite.

    Stayed in April 2023

  • Reviewed: 9 April 2023

    5.0
    It was convenient and centrally located.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was bare bones and smelled like pets. There was something yellow on the ceiling that looked like someone sprayed.

    The location is good, near shopping. it was freshly painted and had adequate space in the room.

    Stayed in April 2023

  • Reviewed: 19 March 2023

    5.0
    Convenient to my locations needed and affordable compared to others.
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    COFFEE! One of my most important rituals is morning coffee.

    Worst coffee I have ever had every morning this trip and my previous trip.

    Stayed in March 2023

  • Reviewed: 2 January 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast could be better

    Stayed in January 2023

  • Reviewed: 29 December 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Nothing in the kitchen, I imagine one has to ask for utensils at the front desk Was hoping for a more traditional breakfast (eggs toast etc)

    Room size, comfortable bed, check in/check out

    Stayed in December 2022

  • Reviewed: 18 November 2022

    6.0
    Roaches
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Roach in my room.

    Location

    Stayed in November 2022

  • Reviewed: 16 November 2022

    7.0
    Clean, safe, adequate for our needs
    • Business trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Thought there would be a coffeemaker and some furnishings in the kitchen- again- would have been helpful in the booking information

    That is was a cold breakfast might have been on the booking information. Coffee was very good

    Stayed in November 2022

  • Reviewed: 7 November 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Smell of marihuana when first walk in an elevators

    Nice and quiet

    Stayed in November 2022

  • Reviewed: 1 November 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Don't include the breakfast and I payed for that! Disappointed

    Clean and comfortable 🙂

    Stayed in October 2022

  • Reviewed: 3 October 2022

    5.0
    Na
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Cleanliness, elevator broken, no ice machine

    Na

    Stayed in October 2022

  • Reviewed: 2 October 2022

    6.0
    Pleasant, normal what I expected
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Wish the floor was a little cleaner.

    Easy location to get to. Near shopping center

    Stayed in October 2022

  • Reviewed: 11 September 2022

    5.0
    The quality and comfort of the room is reflective of the price. Be prepared for a bare-bones hotel
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights

    There was a lot of noise, it appears to be filled with road workers and construction people. They were smoking pot in the parking lot, which is not particularly well lit. No ice machines, no frills of any sort, no coffee machine in the room and the shower curtain so short it does not stay in the tub. I had to wait forever to get someone to come out and check me in, she did not speak to me except to say "photo ID" and hand me my keys telling me the room number.

    What breakfast? There was a coffee bar. The hotel is a no-frills place to stay. I have stayed here before because of the price and location.

    Stayed in September 2022

  • Reviewed: 6 September 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Refrigerator was not working properly.

    Room was clean, property was quiet.

    Stayed in September 2022

  • Reviewed: 5 September 2022

    7.0
    Would stay again
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    4th floor smelled bad. Shower had hair in it.

    Location was good. Parking was well lit at night. Fast check in/ check out

    Stayed in September 2022

  • Reviewed: 16 August 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    More selection

    Breakfast could have been better

    Stayed in August 2022

  • Reviewed: 12 August 2022

    7.0
    Get it together!
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    fire alarm went off for a very long time could not stay in room. late at night when I was tired and just wanted to go to bed.

    location central easy on and off freeway

    Stayed in May 2022

  • Reviewed: 21 May 2022

    5.0
    Passable
    • Business trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    our room was booked before having the opportunity to extend no one told us about 48hour policy but didn’t mind pointing it out after out room was already booked to someone else

    location

    Stayed in May 2022

  • Reviewed: 21 May 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    I didn't like the loud talking in the middle of the night from other guests that are coming in and out to leave for work, etc who also are out in the smoking area. You also hear the exit door slam upon every entry.

    I traveled to Austin because my daughter's high school team was in Austin for state competitions. They were sold out and at a very expensive rate. But I love that I was exactly 4 min's drive away. The hotel is old and my room was clean, hall and areas where the carpet is there is a stale smell/odor. I made the best that I could shop grocery and cook in my room. So I made the best by bringing on the trip, a candle, Febreeze spray, and my own cleaning supplies. It wasn't the worst place that I have stayed, but since I was traveling alone I endured. I personally have some skin sensitivity issues. I did try to sleep on the bed but began itching. So I made the recliner my sleeper for the trip. The breakfast is an on-the-go style like coffee, variety of pastries, fruit, granola bar, oatmeal packets, etc. This place is geared for independent contractors, traveling nurses, and the like. But if you are traveling on a dime, I also have families, couples, and seniors. It works to meet a short-term goal. Hope this helps.

    Stayed in April 2022

Showing 1 – 25

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