Fan in the bathroom needs to be replaced. High humidity.

Location was perfect for my needs, in the South Bay….

Stayed in July 2023

Location and facility was okay.

My stay was okay

Stayed in July 2023

That my reservation was not showing up

Overall clean

Stayed in July 2023

N/A

Location, clean facility and reasonable price.

Stayed in July 2023

Food smells throughout the property. Small reception area. I won't repeat.

Stayed in April 2023

Just coffee and small snacks. Not much of a breakfast

Stayed in June 2023

The shower wasn’t working and I didn’t take a shower

Stayed in June 2023

Excellent hotel with excellent location. Upon arrival we were warmly welcomed by the friendly reception staff Ms. Janice, she is really kind and willing to attend any request. Would definetely recommend this hotel to everybody! It's a true sample of excellent hospitality. Thank you again Ms. Janice!

Stayed in May 2023

Dirty old stuff didn't work no hot water

Nothing

Stayed in April 2023

The check in process was nice and smooth with Shakara. Love the staff at this location.

Stayed in February 2023

The place is filthy and the room smells like mold. It's not worth paying $150.00 for one day. THIS PLACE IS A JOKE! I am disappointed. Carpet has several stains and the hall smells like a wet dog. I AM NOT GOING BACK EVER. GO somewhere else if you want to sleep comfortably.

NOTHING!!!!

Stayed in February 2023

room smelled really bad. smelled like cigarettes.

area

Stayed in February 2023

There was a water leak in my room and the clerk told me he wasn’t the maintenance man. I insisted he look as water was leaking from the ceiling and he said he’d inform maintenance. They didn’t offer me a new room, I had to request one. The one they moved me to was much smaller than what I had. I requested a refund for the difference in rates and the clerk said the manager would call me but she never called. I checked out the next day, two days early. The clerk told me she couldn’t issue a refund unless I called Booking.com which I did immediately. I did receive a refund for the two nights , but did not receive a refund for the difference in room rates.

location

Stayed in February 2023

they had a pet green spot but it was so soaked by the sprinklers that it was nasty and I sunk inches in water

Stayed in January 2023

Breakfast socks big time the muffins thay give you are hard and not tasty there horrible the coffee is cold and when you tell them thay got an attude about it thay answer you with a smirk like the room has roaches we found two in the bathroom and on the bed the attendance are rude thay anser you because thay have to man these hotel charges you an arm and a leg but it's not worth it it needs improvement badly if I knew it was going to be like this ide never stay here again

a Nothing except for the one staff member that was real nice the day I arrived she explained to me that she was changing me for two nights only and not for three nights because it was 1pm when i arrived then she looked on her computer and thay had taken out the first night already she said she would tell her boss in the morning and see what she could do I told her I called twice and told them ide be arriving around 1pm or 2pm because there was a big accident on the freeway so that socks big time

Stayed in December 2022

A lot!! The beds were hard, the carpets were stained, the bathroom shower curtain almost fell on me, and the room had roaches!

I liked how close it was to the mall…

Stayed in December 2022

The room & building was not clean at all. There's gross stuff all over the walls, floors, elevator and room. I couldn't even turn on the television due to how gross the remote was. It was corroded, like built up filth all over between the buttons and on them. That kind of filth doesn't happen from not being cleaned once or twice, it was not cleaned for a very long time to acquire such a disgusting build up. And the floors, well, the carpet anyway, must not have been cleaned in years. It was sticky and gross and had filth all over. I'm immunocompromised and I was actually scared to touch anything. If my husband hadn't needed to sleep/rest so badly I wouldn't have stayed. In fact, I spent most the time in the car! We both had gotten food poisoning and just needed to get off the road for a bit. Otherwise I would've walked right out the second I went inside. The noise and smells did not help the nausea we were experiencing.

The staff was friendly and nice enough.

Stayed in October 2022

Room I reserved was too hot to stay in (during the heat wave -labor day weekend). They shouldn't have rented it out knowing AC was out. I called staff to inform them, they advised that I wait 20 minutes for AC to come on :(. New ACs begin working in 2 min. I suffered in the heat until I couldn't take it any more. I checked out 1 hour after checking in because hotel could not accommodate me in another room due to being filled to capacity. Horrible experience. I was forced to drive miles back home in the middle of the night. Booking.com staff are scammers as well. They took my money and it took 1 month for me to get refunded through my credit card. The representatives were rude, hanging up in my face. They are liars and shouldn't be employed. They continued to give me the run-around, making me contact extended stay for the refund, when booking.com was the third party on my credit card statement. Guys beware! They tried to offer me 25 pounds = $28 US dollars when I needed my full refund. Not to mention, when calling customer service, they transfer your calls to international lines that charge you $3.50/hour. My 14 min call to file a complaint to them costed me an additional $57 on my phone bill! Please beware! Just spend the extra money to book directly with your desired hotel. Eliminate third parties! They are scammers!!!

Cool location. interesting hotel. Wouldn't recommend to anyone! Booking.com representatives are scammers! Beware!

Stayed in September 2022

This review has been hidden because it doesn't meet our guidelines.

Expeansive for a 2 Star facility Both Booking.com and Extended Stay America charged me for the same stay.

Location is perfect

Stayed in September 2022

I Didn't Enjoy my stay the size room and bed that I booked for once i Arrived the Room was Small with A Full Size bed instead of A Queen once I arrive the Size Room and Bed was small and the bed was a full not a queen as stated when I booked the Room I Address my issues and Concerns with the Front Desk and no Accommodations was Done I have stayed here alot and I am a regular customer but this Stay i did not Enjoy my stay because me and my husband was Cramped in this small bed our entire stay I got less than what I paid for I feel like I got totally jipped not happy at all Terrible Customers Service be Careful and make sure your room reflects your Booking Reservations

Stayed in September 2022

the rooms smell like urine, shower had mold , room was dirty floors not vacuumed.

Stayed in August 2022

Room had a stale smell. Air freshener might help. Also had to use pens with clips to keep the curtains closed in the middle. I was on the first floor facing parking lot and curtains wouldnt remain overlapped. I got in late and too tired to ask for a change in room.

Location and price. Bed and pillows were very comfortable. Walls provided soundproofing from baby crying down the hall. Staff courteous and professional.

Stayed in August 2022

Breakfast could have been better.

Stayed in August 2022

No fresh fruit

Stayed in May 2022