3400 Shelby Street, Ontario, CA 91764, United States
#25 of 38 hotels in Ontario
Guests' ChoiceBased on 463 hotel reviews
6.9Cleanliness
7.6
Comfort
7.5
Location
8.0
Facilities
7.1
Staff
7.5
Value for money
7.1
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End of dialog contentReviewed: 21 May 2024
Nate
United StatesNo cold water in the lobby.
Clean and quiet
Stayed in May 2024
Reviewed: 30 April 2024
Rogelio
United StatesEverything was great for the value.
My husband and I attended a concert at the Toyota arena and after we just had drinks in our room. I loved that they gave us a choice as far as picking the room and didn’t seem like we had neighbors next door.
Stayed in April 2024
Reviewed: 23 April 2024
Ladona
United StatesThe rooms where a little wore down and the jets in the tub did not work
The location and the cleanest
Stayed in March 2024
Reviewed: 1 April 2024
Raymond
United StatesThere was no couch in the room
Jacuzzi in the room
Stayed in March 2024
Reviewed: 25 March 2024
Vanessa
United StatesCheck in was an hour later (3pm instead of 2pm) than a staff member had told me I could check in, days prior.. so had to wait in the lobby. Room reeked of cigarette smoke. Shower tub and shower head are old, have to be replaced. No big towels were given for showering, had to go ask for them. Pillows were VERY flat. Old microwave.
Spacious suite, comfortable for 4-5 people. Bed was comfy. Thick curtains are good. Hotel staff was nice. 2 sinks/mirrors to get ready in front of.
Stayed in March 2024
Reviewed: 7 March 2024
Kayla
United StatesLights were flickering outside and one of the rooms had a broken refrigerator, and our bed had a broken spring
Location was nice. Liked that there was security at night
Stayed in March 2024
Reviewed: 2 January 2024
Brittany
United StatesBed was pretty comfy, although by day 3 my hips hurt. I like bigger/puffier blankets but those are pretty hard to find in hotels these days. Would have loved some protein for breakfast.
Hot tub in the room! Breakfast-Cereal, toast, oatmeal, fruit, coffee, juice. Pool and hot tub. TV was new enough that we could hook up our Roku and watch Gordon Ramsey from the tub.
Stayed in December 2023
Reviewed: 16 October 2023
Kathryn
United StatesThe bed was incredibly hard, towels are hard and the size of a hand towel and the free breakfast consisted of nothing but carbs, bread, oatmeal, Danish pastries. There was no fruit, yogurt or protein. Also the floor was dirty. The white towels they gave were black after putting them on the floor near the spa tub
The jacuzzi tub was amazing.
Stayed in October 2023
Reviewed: 11 September 2023
Jocelyn
United StatesThe remote was broken so couldnt turn the tv down.
The Jacuzzi tub
Stayed in September 2023
Reviewed: 8 August 2023
Amy
United StatesThe bed was lumpy, I woke up with horrible back pain. That never happens to me so you know it was bad. Also they could totally use a renovation. It's kinda old and dark and gloomy.
The size of the room and the layout was great! Pool was also enjoyable.
Stayed in August 2023
Reviewed: 2 July 2023
Susie
United StatesIt was nice out side rooms were out dated it was good stay
Stayed in May 2023
Reviewed: 11 May 2023
Mary
United StatesBreakfast
Stayed in April 2023
Reviewed: 8 May 2023
Jaime
United StatesLocation
Everything
Stayed in May 2023
Reviewed: 1 May 2023
Gonzalez
United StatesThat it's an older hotel
The hot tub
Stayed in April 2023
Reviewed: 24 April 2023
Nate
United Statestowels had stains on them.
was very clear room didn’t smell. b
Stayed in April 2023
Reviewed: 16 April 2023
Wendy
United StatesPool and food service
Area and store convenient
Stayed in March 2023
Reviewed: 3 April 2023
Deonna
United Stateseasy access to the event I was attending, hotel was decent for the price. would recommend for a quick 1-2 night most stay.
Stayed in April 2023
Reviewed: 27 March 2023
Mario
United Statesthe AC would heat up after a while and make a humid heat.
it felt clean and close to where we needed to go.
Stayed in March 2023
Reviewed: 27 February 2023
Susan
United StatesHoles in the wall. Hair in the tub. Seemed to be under reno. Very close to freeway.
Bed was comfortable large room with fridge and microwave.
Stayed in February 2023
Reviewed: 18 February 2023
Klerisse
United StatesI didn’t enjoy that the heater took forever to turn on since it was very cold outside.
I really liked how the shower was a spacious bath and the water pressure felt nice as well.
Stayed in January 2023
Reviewed: 28 January 2023
Jennifer
United Stateslayout can get confusing, but over all great stay
room was very spacious. staff very friendly!
Stayed in January 2023
Reviewed: 2 January 2023
Christina
United StatesOur original room had broken furniture. We were moved to another room and it was decent - needed some repairs but were manageable.
It was a quiet and calm location.
Stayed in December 2022
Reviewed: 2 January 2023
Hayley
United StatesShower needs 2 knobs for hot n cold to get hot water for a bath had to barly have it on so it took forever to fill up Room needs air and heating options room was slightly too cold
Nice size room with mini fridge good tv channels
Stayed in January 2023
Reviewed: 20 December 2022
Cesar
United StatesFront counter personnel was not smiling and their answers to questions were in kind of negative way. They have to be more pleasant when they talk to clients.
Clean room. But, two pillow had a bad smell. It was like they did not changed it from previous clients.
Stayed in December 2022
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