3400 Shelby Street, Ontario, CA 91764, United States
#25 of 38 hotels in Ontario
Guests' ChoiceBased on 463 hotel reviews
6.9Cleanliness
7.6
Comfort
7.5
Location
8.0
Facilities
7.1
Staff
7.5
Value for money
7.1
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End of dialog contentReviewed: 3 August 2023
Mary
United StatesCarpet was torn on the edge. Closet doors off the rails. Room was not ready and ac not turned on when it was 102 outside. Water nozzle in shower was hard to turn. Refrigerator was not leveled.
Stayed in July 2023
Reviewed: 24 June 2023
Lisa
United StatesNot be able to sit in the cafeteria Missing the breakfast
Grab & go 😊
Stayed in May 2023
Reviewed: 12 June 2023
Todd
United StatesIt was loud, you could hear people in the next rooms very clearly. The bathroom light switches and the hair dryer handles were dirty like some some with wet dirty hands touched it and it was never cleaned. Lamp shades had large visible stains. There was so much spaces around a three sides of the door that you could see light all the way around and a few bugs were crawling in under the door. Among other things that were wrong I was very disappointed.
it was close to the airport which is why I chose it. The pillows and bed were surprisingly comfortable. The best part was that there appeared to be no bed bugs.
Stayed in June 2023
Reviewed: 12 June 2023
Solanni
United StatesI liked every thing
very quite and the room was very clean and spacious
Stayed in June 2023
Reviewed: 31 May 2023
Gary
United Statessee above
nothing the room was terrible. the door barely closed the shower hardly sprayed at all the cover on the toilet was broken and they put caulking on it. there was supposed to be continental breakfast and it was barely a bag lunch most children wouldn’t even be happy with
Stayed in May 2023
Reviewed: 24 May 2023
Mike
United StatesNothing
Everything
Stayed in May 2023
Reviewed: 15 May 2023
Arturo
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 8 May 2023
Keona
United StatesNothing
Stayed in May 2023
Reviewed: 6 May 2023
Amiah
United StatesHow old the place was. This place needs to be remodeled from head to toe
Room had a odor the tvs were so old the shower didn’t work and was cold
Stayed in May 2023
Reviewed: 23 April 2023
Enayla
United StatesThe breakfast could’ve been better not what I was expecting when it said breakfast included
I liked the rooms and the service was good
Stayed in March 2023
Reviewed: 21 April 2023
Nate
United Statesthe wall were thin I could hear the guy next door snoring.
the cleanliness of the hotel.
Stayed in April 2023
Reviewed: 20 April 2023
Jorge
United StatesToilet seat was loose and found someone else's trash in the room
The friendly staff in the front office and the available early check-in
Stayed in March 2023
Reviewed: 15 April 2023
Aaron
United Statesn/a
very nice and open. Parking and pool quiet area
Stayed in February 2023
Reviewed: 14 April 2023
Ray
United StatesThe entire property looked very run down. Everywhere you look, there are signs of needed repair and maintenance that has been ignored. Lots of exposed wiring and outdated signage.
Room was spacious and easily accessible.
Stayed in March 2023
Reviewed: 29 March 2023
Joseph
United StatesThere was no service in the room. No extra towels. No blankets. No coffee. Door to room had a 1 inch gap so you could hear all street noise and people could look in.Tub was dirty.
front lobby was nice.
Stayed in March 2023
Reviewed: 27 March 2023
Mayra
United Stateseverything, so nice and clean.
Stayed in March 2023
Reviewed: 26 March 2023
Eduardo
United Statesthe recepcionista not respect for customer
Stayed in March 2023
Reviewed: 25 March 2023
Faustino
United StatesThe floor .the carpet is old and smell bad and dirty I can’t sleep I have to move to another hotel
yes de Location
Stayed in March 2023
Reviewed: 22 March 2023
Dominique
United Statesstaff is very rude. never had breakfast in a brown bag with basically a small chewy bar, a small cinnamon bun, and a small carton of milk, no options.
decent room for the price. lousy bedding.
Stayed in March 2023
Reviewed: 20 March 2023
Britney
United StatesThe comforters were thin. I would of liked plushed blankets or more/extra blankets to keep warm at night. And there weren't enough towels. No one came by to give fresh clean towels. Additionally, the staff was "dry". Not friendly at all. But not rude either.
Location of the hotel was perfect. And I liked the ambient lights they put up outside around the courtyard. The size of the room was great as well. Very spacious
Stayed in March 2023
Reviewed: 19 March 2023
William
United StatesThere was a love making session going on at about 3:00 am which was very vocal from the female standpoint.
nothing
Stayed in March 2023
Reviewed: 1 March 2023
Deionici
United StatesThe breakfast was not breakfast at all. They issued a bag with 1 bottle of water, 2 granola bars and 2 bags of BBQ potato chips and an OREO cookie. HORRIBLE!!!
The room was nice and modern.
Stayed in February 2023
Reviewed: 27 February 2023
Rena
United StatesThe heater did not work and we arrived at about 11pm and didn’t want to switch rooms after we had showered and settled into the room
Stayed in February 2023
Reviewed: 27 February 2023
Minhao
JapanAirconditioner was broken. The fun couldn't shift to silent mode. The cold I had caught was almost gone when I checked in, but it suddenly got worse when I checked out in the early morning.
The room was clean.
Stayed in February 2023
Reviewed: 27 February 2023
Hanner
United StatesThe heat did not work in the room the warmest it got was 61 degrees after all night, included breakfast was not available
The room was clean & modern
Stayed in February 2023
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