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  5. Reviews of Extended Stay America Suites - San Rafael - Francisco Blvd East

Reviews of Extended Stay America Suites - San Rafael - Francisco Blvd East 2 stars

1775 Francisco Boulevard, San Rafael, CA 94901, United States

#10 of 12 hotels in San Rafael

Guests' Choice

Review score

Based on 198 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.4

  • Location

    7.6

  • Facilities

    6.8

  • Staff

    7.4

  • Value for money

    6.9

  • Free WiFi

    5.4

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Showing 1 – 25

  • Reviewed: 20 May 2024

    8.0
    Good place to stay. Just right for our activities.
    • Leisure trip
    • Group
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 5 nights

    Some minor problems, which didn't affect us too much.

    Adequate space and utilities to do what we needed.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    7.0
    Quiet, clean and comfortable. Conveniently located.
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Long walk from elevator to our room; some rooms much closer than ours, however. Unable to find luggage cart, having to carry luggage long distance. Kitchen supplies and shampoo were not in the room; Ask for them when you arrive to avoid extra trips.

    Good location, quiet, room was clean and comfortable. Courteous and friendly staff. TV was nice size and easy to operate. Hot water was instant when you turn on the faucet, easy to adjust, good shower.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Kitchen stove didn't work, and the floor was sticky.

    Location, Price, and safe

    Stayed in May 2024

  • Reviewed: 1 May 2024

    8.0
    We had a relaxing stay and the staff was friendly.
    • Leisure trip
    • Couple
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hot tub wasn't working.

    Good location, flexible and friendly staff. Great amenities in the room.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    5.0
    Passable
    • Leisure trip
    • Group
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night

    I saw a beetle (I hope it was a beetle...) in my room and the overall cleanliness wasn't great.

    The staff was friendly and helpful.

    Stayed in March 2024

  • Reviewed: 11 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 3 nights

    We would not consider what was offered as "breakfast." The selection of the few items available to take away was minimal and the water and coffee were not hot.

    The room was a good size and having a freezer and full fridge was very helpful, especially given that there was no ice machine. The staff was very friendly and accommodating!

    Stayed in April 2024

  • Reviewed: 25 March 2024

    7.0
    It was a good stay, clean hotel and nice staff. Need to update their amenities because there is no breakfast and no hot
    • Couple
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Shouldn’t advertise breakfast if there isn’t breakfast. Pool and hot tub were closed. Vending machines soda price was no joke like $3000. No exaggeration.

    I liked the spacious bedroom and the full kitchen as well as the fridge. The TV was alright, a bit janky.

    Stayed in February 2024

  • Reviewed: 18 March 2024

    7.0
    Won’t be going back
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Advertise pool, spa and ice machine. None of the 3 worked. Snotty laundry maid at the front desk would not let us check in 20 min early.

    Spacious rooms and mini kitchen

    Stayed in March 2024

  • Reviewed: 12 March 2024

    7.0
    Good
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Value.

    Stayed in March 2024

  • Reviewed: 1 February 2024

    8.0
    Here because I just had a bone marrow transplant and can't go home must stay within 50 miles of ucrr
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 28 nights
    • Submitted via mobile

    I had a spring in my mattress that I could feel, I didn't care for their kitchen items process so I'm so happy we brought our own pots pans silverware and crock pot electric skillet etc, bathroom has mold in shower I kept spraying mold and mildew remover on it...breakfast consists of open cupboard with muffins and granola bars that's it..one night fire alarm went off only 6 of us walked the stairs and came down to wait for all clear but all in all its a decent place for the price and staff are very friendly!

    Nice comfy atmosphere, easy to get around the area and target is close by

    Stayed in January 2024

  • Reviewed: 27 December 2023

    7.0
    Great staff!!
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The only problem that I had was that the bathroom door didn't close. But it wasn't that big of a problem. I didn't report it or anything. But that was the only issue.

    The staff was really friendly. Even though they were working on Christmas, they were very helpful.

    Stayed in December 2023

  • Reviewed: 12 December 2023

    8.0
    Simple basic hotel
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No amenities such as coffee pot utensils dishes. All that had to be asked for

    Easy access to freeway Quiet

    Stayed in December 2023

  • Reviewed: 16 November 2023

    8.0
    Fairly good
    • Business trip
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast breakfast; we are in 2023: at least Extended America can improve on their aging breakfast menus. Coffee and tea; okay; muffins etc, very disappointing

    Proximity to work and a good night sleep

    Stayed in November 2023

  • Reviewed: 22 October 2023

    7.0
    Low cost room, decent hotel, friendly staff, amenities left much to be desired.
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Our AC kept popping the reset thing on the plug so it wouldn’t blow cold air. The maintenance guy came up, super nice, and reset it but it kept popping. The phone didn’t work and the maintenance man informed us that they’d had people out to fix it and it was still messed up. The pool was out of service when we literally hooked this hotel instead of one that was much less expensive because it had a pool.

    The staff was kinda and accommodated our request for early check in. They sent the maintenance man right up when our AC was on the fritz.

    Stayed in October 2023

  • Reviewed: 11 September 2023

    8.0
    Good
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good

    Good

    Stayed in September 2023

  • Reviewed: 30 August 2023

    6.0
    There needs to be some improvement as well as a response to me regarding my letter to them but all in all it was a good
    • Solo traveller
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I didn’t like the fact that the first night I had cockroaches coming up out of my shower drain. Now granted they fix that and sent me to another room which was actually better than the one I was in but also I didn’t like the fact that the TV is so limited I’d like to have TV on for noise while I’m working, etc. but I don’t like to watch 90 Day fiancé and stuff like that and that’s all that was on basically

    I like the kitchen in the room that was amazing. The shower was very nice. The bed was very comfortable in the air conditioner works beautifully.

    Stayed in August 2023

  • Reviewed: 27 August 2023

    5.0
    Adequate
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff attitude,

    Location

    Stayed in August 2023

  • Reviewed: 14 August 2023

    6.0
    Ok
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool closed. Called to see if pool open before I booked. Hotel said yes. Was closed when we arrived. No explanation.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    7.0
    The receptionist wasn’t friendly. And for sake of safety, there should be cameras in the hallways.
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Front office guy

    Not satisfied

    Stayed in August 2023

  • Reviewed: 3 August 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    Bad breakfast, having to ask for shampoo, conditioner and coffee maker. Also, no ice machine?? I've never known any hotel to not have ice. Way too expensive for what you get or should I say don't get.

    Stayed in July 2023

  • Reviewed: 1 August 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Got some sort of rash on my legs from the sheets

    Nice rooms

    Stayed in July 2023

  • Reviewed: 30 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Had to go to front desk for everything No extra pillows on room No cutleries plates in room

    Parking

    Stayed in July 2023

  • Reviewed: 6 July 2023

    5.0
    Only showered, used pool and slept in room. Urine smell made me decide not to go back. Even the staff did not seem to ca
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The urine smell of the room.

    Close to attractions.

    Stayed in July 2023

  • Reviewed: 7 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Milk or juice with breakfast maybe. And more doggy pooh bags

    It was very easy to find, and the staff was very accommodating, and they partnerships with the American Cancer Society is a godsend.!

    Stayed in May 2023

Showing 1 – 25

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