1775 Francisco Boulevard, San Rafael, CA 94901, United States
#10 of 12 hotels in San Rafael
Guests' ChoiceBased on 198 hotel reviews
6.5Cleanliness
7.3
Comfort
7.4
Location
7.6
Facilities
6.8
Staff
7.4
Value for money
6.9
Free WiFi
5.4
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End of dialog contentReviewed: 20 May 2024
Robert
United StatesSome minor problems, which didn't affect us too much.
Adequate space and utilities to do what we needed.
Stayed in May 2024
Reviewed: 17 May 2024
Patrick
United StatesLong walk from elevator to our room; some rooms much closer than ours, however. Unable to find luggage cart, having to carry luggage long distance. Kitchen supplies and shampoo were not in the room; Ask for them when you arrive to avoid extra trips.
Good location, quiet, room was clean and comfortable. Courteous and friendly staff. TV was nice size and easy to operate. Hot water was instant when you turn on the faucet, easy to adjust, good shower.
Stayed in May 2024
Reviewed: 16 May 2024
Nathan
United StatesKitchen stove didn't work, and the floor was sticky.
Location, Price, and safe
Stayed in May 2024
Reviewed: 1 May 2024
Michele
United StatesThe hot tub wasn't working.
Good location, flexible and friendly staff. Great amenities in the room.
Stayed in April 2024
Reviewed: 12 April 2024
Lisa
United StatesI saw a beetle (I hope it was a beetle...) in my room and the overall cleanliness wasn't great.
The staff was friendly and helpful.
Stayed in March 2024
Reviewed: 11 April 2024
Cam
CanadaWe would not consider what was offered as "breakfast." The selection of the few items available to take away was minimal and the water and coffee were not hot.
The room was a good size and having a freezer and full fridge was very helpful, especially given that there was no ice machine. The staff was very friendly and accommodating!
Stayed in April 2024
Reviewed: 25 March 2024
Deepan
United StatesShouldn’t advertise breakfast if there isn’t breakfast. Pool and hot tub were closed. Vending machines soda price was no joke like $3000. No exaggeration.
I liked the spacious bedroom and the full kitchen as well as the fridge. The TV was alright, a bit janky.
Stayed in February 2024
Reviewed: 18 March 2024
Jill
United StatesAdvertise pool, spa and ice machine. None of the 3 worked. Snotty laundry maid at the front desk would not let us check in 20 min early.
Spacious rooms and mini kitchen
Stayed in March 2024
Reviewed: 12 March 2024
Lyn
United StatesValue.
Stayed in March 2024
Reviewed: 1 February 2024
Heidi
United StatesI had a spring in my mattress that I could feel, I didn't care for their kitchen items process so I'm so happy we brought our own pots pans silverware and crock pot electric skillet etc, bathroom has mold in shower I kept spraying mold and mildew remover on it...breakfast consists of open cupboard with muffins and granola bars that's it..one night fire alarm went off only 6 of us walked the stairs and came down to wait for all clear but all in all its a decent place for the price and staff are very friendly!
Nice comfy atmosphere, easy to get around the area and target is close by
Stayed in January 2024
Reviewed: 27 December 2023
Grieb
United StatesThe only problem that I had was that the bathroom door didn't close. But it wasn't that big of a problem. I didn't report it or anything. But that was the only issue.
The staff was really friendly. Even though they were working on Christmas, they were very helpful.
Stayed in December 2023
Reviewed: 12 December 2023
Janice
United StatesNo amenities such as coffee pot utensils dishes. All that had to be asked for
Easy access to freeway Quiet
Stayed in December 2023
Reviewed: 16 November 2023
Patrice
United StatesBreakfast breakfast; we are in 2023: at least Extended America can improve on their aging breakfast menus. Coffee and tea; okay; muffins etc, very disappointing
Proximity to work and a good night sleep
Stayed in November 2023
Reviewed: 22 October 2023
Katherine
United StatesOur AC kept popping the reset thing on the plug so it wouldn’t blow cold air. The maintenance guy came up, super nice, and reset it but it kept popping. The phone didn’t work and the maintenance man informed us that they’d had people out to fix it and it was still messed up. The pool was out of service when we literally hooked this hotel instead of one that was much less expensive because it had a pool.
The staff was kinda and accommodated our request for early check in. They sent the maintenance man right up when our AC was on the fritz.
Stayed in October 2023
Reviewed: 11 September 2023
Kyle
United StatesGood
Good
Stayed in September 2023
Reviewed: 30 August 2023
Tara
United StatesI didn’t like the fact that the first night I had cockroaches coming up out of my shower drain. Now granted they fix that and sent me to another room which was actually better than the one I was in but also I didn’t like the fact that the TV is so limited I’d like to have TV on for noise while I’m working, etc. but I don’t like to watch 90 Day fiancé and stuff like that and that’s all that was on basically
I like the kitchen in the room that was amazing. The shower was very nice. The bed was very comfortable in the air conditioner works beautifully.
Stayed in August 2023
Reviewed: 27 August 2023
Brian
United StatesStaff attitude,
Location
Stayed in August 2023
Reviewed: 14 August 2023
Kelly
United StatesPool closed. Called to see if pool open before I booked. Hotel said yes. Was closed when we arrived. No explanation.
Stayed in August 2023
Reviewed: 6 August 2023
Babu
United StatesFront office guy
Not satisfied
Stayed in August 2023
Reviewed: 3 August 2023
Theresa
United StatesBad breakfast, having to ask for shampoo, conditioner and coffee maker. Also, no ice machine?? I've never known any hotel to not have ice. Way too expensive for what you get or should I say don't get.
Stayed in July 2023
Reviewed: 1 August 2023
Megan
United StatesGot some sort of rash on my legs from the sheets
Nice rooms
Stayed in July 2023
Reviewed: 30 July 2023
Rajaji
United StatesHad to go to front desk for everything No extra pillows on room No cutleries plates in room
Parking
Stayed in July 2023
Reviewed: 6 July 2023
Scott
United StatesThe urine smell of the room.
Close to attractions.
Stayed in July 2023
Reviewed: 7 May 2023
Martin
United StatesMilk or juice with breakfast maybe. And more doggy pooh bags
It was very easy to find, and the staff was very accommodating, and they partnerships with the American Cancer Society is a godsend.!
Stayed in May 2023
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