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Reviews of Extended Stay America Suites - Los Angeles - Torrance Harborgate Way 2 stars

19200 Harbor Gateway, Carson, CA 90501, United States

#7 of 9 hotels in Carson

Guests' Choice

Review score

Based on 243 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.1

  • Location

    7.9

  • Facilities

    7.0

  • Staff

    7.9

  • Value for money

    6.9

  • Free WiFi

    6.8

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Showing 76 – 100

  • Reviewed: 16 February 2023

    10
    relaxing
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    none

    quiet area

    Stayed in February 2023

  • Reviewed: 11 February 2023

    9.0
    If I ever wanted to get away again. I would pick Extended Stay
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The only thing is I was disappointed that the kitchenette didn't have any pots and pans and other useful items.

    I didn't eat breakfast. But the location was good. Kind of secluded. And right by a Walmart. I would stay again

    Stayed in January 2023

  • Reviewed: 22 December 2022

    5.0
    Holiday staycation
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smelled of Marijuana and too many dogs for my liking.

    Convenient location

    Stayed in December 2022

  • Reviewed: 18 November 2022

    3.0
    This location was very noisy. There were barking dogs, people running in the hallways and slamming doors. There were roa
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The drapes were tattered and torn. I saw a roach and a couple of ants.

    Location

    Stayed in November 2022

  • Reviewed: 12 November 2022

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing

    Stayed in November 2022

  • Reviewed: 7 November 2022

    9.0
    I still love that hotel n will come again it’s so quiet n peaceful
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    what I didn’t like was that I killed 2 baby roaches in the kitchen part

    it was very convenient around everything

    Stayed in November 2022

  • Reviewed: 31 October 2022

    1.0
    If you're going to throw a party and don't want to be bothered by the front desk this is the place
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    First thing when I got there to check in and I was calling the front desk to let me in they were not answering I had to knock on the window to get their attention I asked them what was for breakfast they said coffee the reason why I got that one was because they provided breakfast coffee is not breakfast. Second thing when I went in the room I called the front desk they did not answer all night I was calling to complain about somebody running up and down the hallways breaking the exit signs no one ever answered. It was one of the worst experiences at a hotel nobody did anything about that woman screaming up and down the hallway

    The only thing that I like was when I left that's it never going there again

    Stayed in October 2022

  • Reviewed: 21 October 2022

    3.0
    Poor
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    -Arrived around 10 PM, no one was at the front desk. Waited over an hour for someone to check us in -A lot of guests with dogs. Just an FYI. Saw 3+ in a one night stay -Inside of property is run down

    -Low price and walkable to Walmart/Food/Dollar Store -Outside of property is nice

    Stayed in September 2022

  • Reviewed: 2 October 2022

    2.0
    Very disappointed. Would not recommend
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    No breakfast all week, staff rude, ants in room, no kitchen supplies

    Nothing. Very disappointed in the hotel.

    Stayed in October 2022

  • Reviewed: 30 September 2022

    1.0
    Needs double inspection
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bad odor in lobby when entering, customer service sucks, with a bad attitude, no breakfast was there like it was advertised on website., Etc....., Also I requested 2 queen size bed, early check in, ..etc..

    Human sercurity guard, nothing else to write that was good

    Stayed in September 2022

  • Reviewed: 14 September 2022

    9.0
    over all fairly good. can’t complain. does need some fixing
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    had a strong smell of weed. room felt a thick film on certain things

    Stayed in September 2022

  • Reviewed: 30 August 2022

    1.0
    checked out the same day. didn't stay. smell was funky and not healthy to my family
    • Leisure trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Smelly carpet on hallway and bedroom

    Stayed in August 2022

  • Reviewed: 5 August 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I thought it would be noisy as my room was street facing but was pleased to find it was not. Room was clean, bed was comfy and fridge was cold.

    Stayed in August 2022

  • Reviewed: 26 July 2022

    10
    A very nice room with amenities was on point.
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in July 2022

  • Reviewed: 26 July 2022

    10
    It was a very clean room.
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Clean and affordable

    Stayed in July 2022

  • Reviewed: 10 July 2022

    5.0
    Loved the location, but can honestly say we will not be returning.
    • Leisure trip
    • Group
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The lack of cleanliness. Upon entrance there was visible residue on the room floors, the shower was not properly cleaned/sanitized. Hair was found in the shower, and we also found hair in the bed which was horrible. We understood the staffing challenges and did not want to create problems by complaining to management. We left for a few hours and upon return we noticed the kitchen sink had possibly been clogged because it had food residue that had risen, very disturbing. We simply rinsed it out.

    Great location, the clerk at the front desk was friendly and helpful. We wanted to check in early, but lack of staff didn't allow for us too. At 3pm we attempted to check in and our room was still not ready, we had to wait an additional 30 minutes past checkin hour. The manager looked stressed and in a bad mood which did not help the situation, I would advise manager to not be transparent to guests.

    Stayed in June 2022

  • Reviewed: 19 June 2022

    10
    Exceptional
    • Business trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This hotel is very clean

    Stayed in April 2022

  • Reviewed: 13 June 2022

    9.0
    We like the location and facilities and stay here when we come to the Los Angeles area.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast selection could be better. The regular "live there" guests hurry down to empty the flavored oatmeal and muffins, leaving only "plain" available for other paying guests. Nobody restocked the breakfast items nor were there any staff available to do so. The terrible skunky marijuana smell of the live in guests was almost constant in the halls and stairwells.

    Due to an error in their booking system, the reserved room wasn't available. They were able to accommodate us in an acceptable manner and gave us a discount for the inconvenience. The security officer was so helpful with the rollaway bed, our luggage, and went beyond his duties in giving us assistance during our check-in.

    Stayed in June 2022

  • Reviewed: 29 May 2022

    1.0
    I hated it and wish I got my request which was the Torrance location. where I stayed before . this was an inconvenience
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    the fact I had a nasty spider waiting on me in the bathroom on my face towel. and that dirty tub. and the upstairs tenants jumping up and down bumping loud as hell waking me up all in the middle of the night . my stay here was terrible and I wish I got what I requested

    there was a Walmart around the corner

    Stayed in May 2022

  • Reviewed: 16 May 2022

    1.0
    Awful experience! I feel like they stole my money!!!
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This was terrible! I have stayed at one of these hotels in Vancouver Washington and it was nice. We booked a King and got a Queen. The lady at the front said we were lucky to get anything because everything was over booked. Our bed had 2 flat pillows and when we requested more, they said they didn't have any more. There was no coffee maker no dishes in the kitchen and one towel in the bathroom. There was no blow dryer in the bathroom, and when I called down to see if they could bring one up to our room, we were told that they don't bring things to the rooms and we would need to go down to the front desk. We did, only to be told that they didn't have any blow dryers, and no more towels!!! The WORST hotel experience I've ever had. We had to use our sweat shirts as pillows and had to share a towel! There was no food available for the "free breakfast " and the list goes on! I will never go to one of these again.

    For what it was worth, the room was clean. The rest of the place looked, and smelled awful, but the room was clean.

    Stayed in May 2022

  • Reviewed: 3 May 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    My room smelled like a dog, there were shoe prints on the floor I guess from the cleaning staff I had to go to the front desk to get toilet paper and some towels.

    . The hotel was quiet and close to a lot of food places the staff was very nice and helpful

    Stayed in May 2022

  • Reviewed: 10 April 2022

    3.0
    Would not stay again or recommend
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Check-in was not smooth. Staff was disorganized and not prepared for customer arrivals. I waited 20 minutes to get a room and I had booked 1 month in advance. When I walked into the bedroom, there was a questionable drops/stain on the rug (could be blood. Needless to say, it was unsettling. Pictures attached. Overall, I was very unsatisified with my one night stay.

    Stayed in April 2022

  • Reviewed: 9 April 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We didn't have enough pots to cook with

    I liked that it was quiet and relaxing

    Stayed in April 2022

  • Reviewed: 8 March 2022

    10
    Exceptional
    • Business trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I liked everything

    I like the fact that it has its own little kitchen and they can supply cooking utensils and dishes upon request at the front office so its like a home away from home full size refrigerator with a separate freezer so its a full kitchen love this place

    Stayed in December 2021

Showing 76 – 100

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