11211 Hickman Road, Urbandale, IA 50322, United States
#1 of 9 hotels in Urbandale
Guests' ChoiceBased on 177 hotel reviews
9.2Cleanliness
9.6
Comfort
9.5
Location
9.4
Facilities
9.5
Staff
9.4
Value for money
9.1
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 April 2024
Isabella
United StatesStylish and comfortable
Stayed in April 2024
Reviewed: 22 April 2024
Natalie
United StatesWe love this hotel! The staff are all wonderful ! We visit the area frequently and this is our favorite place to stay!
Stayed in April 2024
Reviewed: 15 April 2024
Julie
United StatesBeautiful and clean!
Stayed in April 2024
Reviewed: 28 March 2024
Steven
United StatesNot having a door between the shower and the rest of the room
Perfect location and seemed to aim for perfection in all areas
Stayed in March 2024
Reviewed: 20 March 2024
Angie
United StatesBed was not the most comfortable. The breakfast could use some work. The poor girl running it needed some help. She was struggling to keep items filled. Food wasn't hot. There were no plates, bowls for food.
hotel was pretty fancy - much more than I expected.
Stayed in March 2024
Reviewed: 18 March 2024
Kdew
United StatesThe room was so nice. Very quiet.
Stayed in March 2024
Reviewed: 6 March 2024
Kevin
United StatesNo pool.
Clean - great value. Very nice bar and restaurant. Excellent fitness room.
Stayed in March 2024
Reviewed: 3 March 2024
Yvonne
United StatesLack of privacy to take a shower.
Restaurant and bar were fantastic!
Stayed in March 2024
Reviewed: 3 March 2024
Jarrett
United StatesVery quiet and secluded. Walking distance to food and coffee.
Stayed in March 2024
Reviewed: 19 February 2024
Finks
United StatesGreat staff clean
Stayed in February 2024
Reviewed: 15 February 2024
Staci
United StatesI love this hotel and try to stay there whenever we are in town. The rooms are extremely comfortable, the morning breakfast is fantastic and the bar staff is always friendly.
Stayed in February 2024
Reviewed: 12 February 2024
Natalie
United StatesVery nice hotel. Staff were all very friendly.
Stayed in February 2024
Reviewed: 27 January 2024
Mark
United Statesnothing
The breakfast was wonderful. We also ate dinner in the bar and the bartender was so engaging and enjoyable to talk to while he met our needs well.
Stayed in December 2023
Reviewed: 11 December 2023
Tara
United StatesWe loved everything! The stay, hotel, and staff were all great. Super convenient location just off of the interstate, with no interstate noise pollution that we could hear. The included breakfast was really great, too! This is also the first Hilton property I’ve stayed at that provided robes & slippers, which was a fun little perk. Our dog didn’t join us on this trip, but saw several during our stay. It’s so great how pup-friendly they are! They even have squeaky toys for sale in the gift shop area. :) I will absolutely stay here if I ever need to stay in DSM again!
Stayed in December 2023
Reviewed: 2 December 2023
Amanda
United StatesNo complaints. We choose this hotel over all there any time we are in Des Moines
This property is extremely convenient and very well maintained. The staff is exceptionally knowledgeable and friendly. The breakfast is AWESOME!
Stayed in November 2023
Reviewed: 5 November 2023
Gayle
United StatesThe shower isn't private. The shower and sink are in a nook that is open to the room while the toliet is in a separate room with a door. It's easy enough to give people their privacy when showering by staying in the bed area but wanted others to know.
I love the overall vibe of the hotel with the decor that paid homage to Iowa's farming culture. The room was nicely sized, clean and the bed was comfortable. The hotel is located in West Des Moines so it was an easy 15 minute drive to Drake University.
Stayed in October 2023
Reviewed: 23 October 2023
Jenni
United StatesShower area in room, not private... maybe a privacy film at least. Bar food was good, but strange food options, definitely not kid friendly or for those with a pretty plain palette. Also seating in bar not very accommodating for plus size persons. Bed was much better than most but could use a topper maybe.
Beautiful facility, clean, staff was excellent. Liked the Breakfast accommodations. Bar area was awesome. Would stay again!
Stayed in October 2023
Reviewed: 22 October 2023
Sally
United StatesNothing
Clean! Quiet, good location and breakfast. All around a great place with friendly staff.
Stayed in October 2023
Reviewed: 13 October 2023
David
United StatesFood sold in the restuarant
Very Good
Stayed in October 2023
Reviewed: 6 October 2023
Debra
United StatesN/A
There were many options at breakfast--definitely something for everyone!
Stayed in August 2023
Reviewed: 5 October 2023
Joy
United StatesLoved the patio
Stayed in October 2023
Reviewed: 3 October 2023
Janet
United StatesN.A.
Over nice and comfortable
Stayed in October 2023
Reviewed: 20 September 2023
Ballard
United StatesWe loved the bar! The bartender was absolutely amazing!! Super warm and inviting.
Stayed in September 2023
Reviewed: 20 September 2023
Nancy
United StatesMy room faced Hickman and a bit noisy with traffic.
Very clean, great breakfast, and restaurant for an evening meal was very good. Helpful staff was very friendly and accommodating for any needs or questions.
Stayed in September 2023
Talamanca, Spain
Mittersill, Austria
Larne, UK
Lac-Mégantic, Canada
Los Naranjos, Colombia
Sassari, Italy
Moieciu de Jos, Romania
Tramonti, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content