1489 Interstate 35 North, New Braunfels, TX 78130, United States
#16 of 31 hotels in New Braunfels
Guests' ChoiceBased on 215 hotel reviews
6.8Cleanliness
7.1
Comfort
7.2
Location
8.2
Facilities
6.9
Staff
7.7
Value for money
6.9
Free WiFi
7.1
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End of dialog contentReviewed: 20 November 2023
Patricia
United StatesPrice a little high
Breakfast and location good.
Stayed in November 2023
Reviewed: 7 September 2023
Holly
United StatesOnly thing I didn't like is the gym closes at 7:00 p.m. . I think it should be open till 10:00 just like the pool.
The staff was super friendly
Stayed in September 2023
Reviewed: 19 August 2023
Tomasa
United StatesThat the drapes were too long and would cover the air at times.
Small not over crowded and easy to leave and come.
Stayed in July 2023
Reviewed: 25 July 2023
Ashley
United StatesNot very clean in certain areas of the room like under the bed side table and couch. Bathroom wasn’t great either.
Big room with plenty of space for our family. Great location.
Stayed in July 2023
Reviewed: 23 July 2023
Michael
United StatesLocation not what I expected. Lobby and building a little bit dated. Couch in room showing some wear
Breakfast staff was wonderful. Very engaging and kept food coming and tables clean. Room was clean.
Stayed in July 2023
Reviewed: 7 July 2023
Jimmie
United StatesKids running through the 1st-floor hallways yelling until midnight. Front desk clerk definitely would have heard the noise and and should have walked back to stop the kids. I was just about the call the front desk when the kids finally got into their rooms around midnight.
Stayed in July 2023
Reviewed: 19 March 2023
Krista
United Statesconvenient to travel, easy to get in and out
Stayed in March 2023
Reviewed: 18 March 2023
Chris
United StatesWeird smell throughout the lobby and hallways, & laundry room was messy.
The location was close to places I wanted to go to. The parking lot had lots of space. Breakfast attendants were so nice and helpful. So was the evening shift worker.
Stayed in March 2023
Reviewed: 24 September 2022
Barbara
United StatesI didn't appreciate being called a liar by the clerk who checked me in to the morning desk manager.
The front desk manager was super nice as well as the breakfast staff. Also the GMs were super helpful with an issue we had with our pet and another staff member.
Stayed in September 2022
Reviewed: 30 August 2022
Loren
United Statesthe sofa bed was broken.
It was close to stores.
Stayed in August 2022
Reviewed: 29 July 2022
William
United Statesthe eggs were not that good. They have been scrambled eggs in the past.
It was OK, but I think it has been better in the past.
Stayed in July 2022
Reviewed: 20 July 2022
Kimberly
United StatesThere wasn't much lighting in the room. The main light fixture was broken
The pooland beds were nice
Stayed in July 2022
Reviewed: 12 July 2022
Linda
United StatesIt was a little noisy. we were net to the stairway..
Stayed in July 2022
Reviewed: 30 May 2022
Tammie
United StatesPrice
Front desk staff nice and helpful
Stayed in May 2022
Reviewed: 28 April 2022
Armandina
United StatesPool not clean
Breakfast good location good
Stayed in April 2022
Reviewed: 20 December 2021
Abbey
United StatesThe AC units definitely need to be replaced or at least updated and filters changed more often. The first room smelt so bad like a hamsters dirty cage. As soon as I called they changed our room so fast! The second rooms ac worked sooo much better but a slight musty smell due to the humidity of the rain I think. Besides that , no complaints!
I loved the style and layout. Staff were amazing! Changed me rooms within 5 minutes when I had a complaint. They were very friendly and always asked if we were finding everything ok.
Stayed in December 2021
Reviewed: 7 November 2021
Autumn
United Statesour room was a little warm the first night but ended up turning the air down way down the 2nd day…and it helped :)
the front staff was very friendly! we came to new braunfels for the wurstfest and this hotel was close to everything we wanted to visit.
Stayed in November 2021
Reviewed: 1 November 2021
Brenda
United StatesStaff front office was rude. Lady had no strength to greet us with a smile.
The location, price and cleanest
Stayed in October 2021
Reviewed: 25 October 2021
Allen
United StatesRoom facing the highway very noisy. Not best construction of facility. Didn't get the room we reserved.
Good breakfast, but didn't have cereal of waffle maker. Wet mopped floor near elevator not the best idea.
Stayed in October 2021
Reviewed: 30 September 2021
Robert
United Statesroom was not as clean as i would like. there were some bugs in bathroom. a lot of noise outside my room at night
good location easy to get around. good size room. tired of people using covid to reduce service.
Stayed in September 2021
Reviewed: 2 September 2021
Alexis
United Statesi didn’t like that the cleaning people come knocking at 11 when we were still staying another night and try to open the door because that leaves no privacy for the guests
Stayed in August 2021
Reviewed: 3 August 2021
William
United StatesI didn't ;lie the fact that Comfort Inn Suites didn't provide an adequate breakfast. The clerk said it was because of covid., I do not accept this answer since restaurants in Texas are 100% open.
Stayed in July 2021
Reviewed: 1 August 2021
Guy
United StatesNot much negative to say. Miss the hot breakfasts( waffles).
Nice that pool was open. Grand kids really enjoyed. Last hotels, the pool has been closed. All staff encountered were friendly and helpful. The Covid breakfast was at least filling. the sausage biscuit was good. Rooms were good at keeping most noise out.
Stayed in July 2021
Reviewed: 25 July 2021
Matt
United StatesN/a
Great place to rest your eyes
Stayed in July 2021
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