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  5. Reviews of Hotel Indigo Boston Garden, an IHG Hotel

Reviews of Hotel Indigo Boston Garden, an IHG Hotel 4 stars

280 Friend Street, West End, Boston, MA 02114, United States

#39 of 93 hotels in Boston

Guests' Choice

Review score

Based on 545 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.3

  • Facilities

    8.5

  • Staff

    9.2

  • Value for money

    8.1

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 20 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    The price of the hotel at 700 dollars didn’t reflect the hotel. It was perfect location for a hockey game though. There was a lot of noise from the bar across the street especially after the hockey game.

    We came for a hockey game on our anniversary and the manager was nice enough to upgrade our room. Rooms were pretty modern and clean and the staff was friendly.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    8.0
    Very good
    • Family with young children
    • Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Only thing was the bathroom; Wish the sink area wasn't open concept.

    Room was spacious and clean.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    9.0
    I stayed here on a business trip and would definitely stay here again!
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 3 nights

    They didn't restock my water or coffee, and the elevators are very slow

    Customer service was great, location was close to everything, food was delicious

    Stayed in April 2024

  • Reviewed: 8 May 2024

    9.0
    Staff are friendly and helpful
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    Location

    Stayed in May 2024

  • Reviewed: 7 May 2024

    9.0
    Great location, fantastic staff!
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Noise insulation isn’t great, we could hear other people’s alarms going off. If booking the King Suite with Sofa Bed and needing privacy, make sure you specify that the bedroom needs to have a door.

    Location was great, bathroom was great, bed was super comfy. I really liked the bathroom not being an ensuite for our room - it was adjoining the living area where we had a sofa bed made up, made it much easier for us as we were travelling as a group of 3.

    Stayed in May 2024

  • Reviewed: 27 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Location

    Stayed in March 2024

  • Reviewed: 17 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Hearing Accessible Roll In Shower - Non-Smoking
    • Stayed 3 nights

    Small choice but nice breakfast

    Stayed in March 2024

  • Reviewed: 15 March 2024

    9.0
    Good for stays near the TD Garden
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    View from my room wasn't that great. That's more of a hotel location issue, but that's fine.

    Size of the room and the closet space.

    Stayed in March 2024

  • Reviewed: 13 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was hard to maneuver. The layout was hard with 2 people, even one being a child.

    The location was awesome. The hotel was easy to find and the staff was very pleasant.

    Stayed in March 2024

  • Reviewed: 1 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • 2 Queen Bed Standard
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in February 2024

  • Reviewed: 26 February 2024

    9.0
    Will be coming back.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights

    Too many bums on Causeway and Friend Street. They annoy you.

    Everything went well.

    Stayed in February 2024

  • Reviewed: 29 January 2024

    8.0
    I had a great experience staying at the hotel
    • Leisure trip
    • Couple
    • 2 Queen Bed Standard
    • Stayed 2 nights
    • Submitted via mobile

    Food

    Cozy and comfortable

    Stayed in January 2024

  • Reviewed: 28 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Its not negative but just recommendation - We were here for 7 days, breakfast menu has only 4 courses to choose. Most of people stay there for 1 or 2 night, but if you stay longer, breakfast is hard to choose after few days. I would recommend wider menu options for accomodated guests

    Hotel is clean and quiet. Personal absolutely fantastic. We had one room with broken heating, in one hour we were moved to another room with no problem..

    Stayed in January 2024

  • Reviewed: 23 January 2024

    9.0
    Pleasent surprise
    • Business trip
    • People with friends
    • 2 Queen Bed Standard
    • Stayed 3 nights
    • Submitted via mobile

    Everything was as expected

    Stayed in November 2023

  • Reviewed: 21 January 2024

    9.0
    In general, the room, the hotel (especially personnel at the bar) were perfect for a short stay
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    There were no slippers, bathrobes and sanity kits in the room

    The location and the stuff at the bar are exceptional

    Stayed in January 2024

  • Reviewed: 6 January 2024

    8.0
    The stay overall was great! I feel the price was more from convenience than comfort.
    • Leisure trip
    • Family with young children
    • 2 Queen Bed Standard
    • Stayed 2 nights
    • Submitted via mobile

    It had water bugs under the table that held the bed side lamp. Had spider in upper corner ceiling. The window area was creepy and do not suggest that it stays open upon arrival of guest as it felt as if someone could stare at you from the other side and you wouldn’t know as it was dark.

    The convenience to everything!

    Stayed in December 2023

  • Reviewed: 20 December 2023

    8.0
    Good stay, convenient location
    • Leisure trip
    • Family with young children
    • King Room with Hearing Accessible Roll In Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No guest laundry

    Location to TDGarden perfect. Early check in, even though I only asked them to hold bags until check in at we could go exploring Boston, as we had an early flight.

    Stayed in December 2023

  • Reviewed: 6 November 2023

    7.0
    Would recommend and looking forward to visit again.
    • Leisure trip
    • People with friends
    • 2 Queen Bed Standard
    • Stayed 1 night
    • Submitted via mobile

    The AC unit in the room did not work. Hallways were a little dark. Elevators are small.

    Location was great, quick walk to TD Garden. Room was clean and nice. Food in the restaurant in lobby was delicious.

    Stayed in October 2023

  • Reviewed: 1 November 2023

    7.0
    Great place to spend a night in Boston
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Would have been nice to have a small fridge in the room.

    Perfect walking distance to TD Garden. Lots of places to eat nearby. Staff was really nice and helpful too.

    Stayed in October 2023

  • Reviewed: 19 October 2023

    9.0
    Great stay in Boston
    • Leisure trip
    • People with friends
    • Suite with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    Central location, walking distance to many tourist attractions. Very friendly staff.

    Stayed in October 2023

  • Reviewed: 7 October 2023

    8.0
    Great spot and large room
    • Leisure trip
    • Family with young children
    • Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Aircon was not adequate for the space and there was a minor issue with the toilet

    Good location

    Stayed in October 2023

  • Reviewed: 6 October 2023

    8.0
    Good value, great location for travelling around the city and Boston is a fantastic place to visit.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights

    The street in which the hotel is located is undergoing a major refurbishment which meant there was mechanical equipment noise at times. Legalised cannabis retail shop next door but two - which may be useful for some and not for others !

    Room was well equipped for a city break stay. Location excellent for Tube / transport. Waterfront within walking distance. Good choice of restaurants / bars/cafes within about 15 minutes walk. Staff very helpful and polite. Right opposite the home of the Boston Bruins Ice Hockey team !

    Stayed in October 2023

  • Reviewed: 1 October 2023

    9.0
    We liked the location and it wasn’t a long walk to other areas like Beacon Hill or North End etc.
    • Leisure trip
    • Couple
    • 2 Queen Bed Standard
    • Stayed 1 night
    • Submitted via mobile

    It was pricey for a one night stay once several taxes were added in to the price at the end. For the total price paid I felt breakfast should really have been included.

    Its contemporary decor and the comfortable room. The bathroom was nice, if on the small side, but there was a bath tub and having high end toiletries compensated for a lot.

    Stayed in September 2023

  • Reviewed: 16 September 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights

    There was no lounge area to relax in and so the only space was the bar which could be busy at times. The breakfast could have been better but was adequate.

    Staff were excellent and friendly. Room was spacious and clean and an extra comfortable chair or two would have been a bonus. The location was good and gave easy access to the subway and cafes as well as the hop on hop off trolley bus.

    Stayed in September 2023

Showing 1 – 25

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