280 Friend Street, West End, Boston, MA 02114, United States
#39 of 93 hotels in Boston
Guests' ChoiceBased on 545 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
9.3
Facilities
8.5
Staff
9.2
Value for money
8.1
Free WiFi
9.3
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End of dialog contentReviewed: 20 May 2024
Margaret
CanadaThe price of the hotel at 700 dollars didn’t reflect the hotel. It was perfect location for a hockey game though. There was a lot of noise from the bar across the street especially after the hockey game.
We came for a hockey game on our anniversary and the manager was nice enough to upgrade our room. Rooms were pretty modern and clean and the staff was friendly.
Stayed in May 2024
Reviewed: 17 May 2024
Jashoba
CanadaOnly thing was the bathroom; Wish the sink area wasn't open concept.
Room was spacious and clean.
Stayed in May 2024
Reviewed: 16 May 2024
Johna
SwitzerlandThey didn't restock my water or coffee, and the elevators are very slow
Customer service was great, location was close to everything, food was delicious
Stayed in April 2024
Reviewed: 8 May 2024
Peggy
Hong KongLocation
Stayed in May 2024
Reviewed: 7 May 2024
Sarah
AustraliaNoise insulation isn’t great, we could hear other people’s alarms going off. If booking the King Suite with Sofa Bed and needing privacy, make sure you specify that the bedroom needs to have a door.
Location was great, bathroom was great, bed was super comfy. I really liked the bathroom not being an ensuite for our room - it was adjoining the living area where we had a sofa bed made up, made it much easier for us as we were travelling as a group of 3.
Stayed in May 2024
Reviewed: 27 March 2024
James
United StatesLocation
Stayed in March 2024
Reviewed: 17 March 2024
Martin
IrelandSmall choice but nice breakfast
Stayed in March 2024
Reviewed: 15 March 2024
Raymond
United StatesView from my room wasn't that great. That's more of a hotel location issue, but that's fine.
Size of the room and the closet space.
Stayed in March 2024
Reviewed: 13 March 2024
Nichole
United StatesThe room was hard to maneuver. The layout was hard with 2 people, even one being a child.
The location was awesome. The hotel was easy to find and the staff was very pleasant.
Stayed in March 2024
Reviewed: 1 March 2024
Richard
United StatesLocation
Stayed in February 2024
Reviewed: 26 February 2024
Michael
United StatesToo many bums on Causeway and Friend Street. They annoy you.
Everything went well.
Stayed in February 2024
Reviewed: 29 January 2024
Toni
United StatesFood
Cozy and comfortable
Stayed in January 2024
Reviewed: 28 January 2024
Miroslav
Czech RepublicIts not negative but just recommendation - We were here for 7 days, breakfast menu has only 4 courses to choose. Most of people stay there for 1 or 2 night, but if you stay longer, breakfast is hard to choose after few days. I would recommend wider menu options for accomodated guests
Hotel is clean and quiet. Personal absolutely fantastic. We had one room with broken heating, in one hour we were moved to another room with no problem..
Stayed in January 2024
Reviewed: 23 January 2024
Bluez80
SerbiaEverything was as expected
Stayed in November 2023
Reviewed: 21 January 2024
Tatiana
United StatesThere were no slippers, bathrobes and sanity kits in the room
The location and the stuff at the bar are exceptional
Stayed in January 2024
Reviewed: 6 January 2024
Janay
United StatesIt had water bugs under the table that held the bed side lamp. Had spider in upper corner ceiling. The window area was creepy and do not suggest that it stays open upon arrival of guest as it felt as if someone could stare at you from the other side and you wouldn’t know as it was dark.
The convenience to everything!
Stayed in December 2023
Reviewed: 20 December 2023
Kirsty
AustraliaNo guest laundry
Location to TDGarden perfect. Early check in, even though I only asked them to hold bags until check in at we could go exploring Boston, as we had an early flight.
Stayed in December 2023
Reviewed: 6 November 2023
Rebecca
United StatesThe AC unit in the room did not work. Hallways were a little dark. Elevators are small.
Location was great, quick walk to TD Garden. Room was clean and nice. Food in the restaurant in lobby was delicious.
Stayed in October 2023
Reviewed: 1 November 2023
Sonia
United StatesWould have been nice to have a small fridge in the room.
Perfect walking distance to TD Garden. Lots of places to eat nearby. Staff was really nice and helpful too.
Stayed in October 2023
Reviewed: 19 October 2023
Claire
United KingdomCentral location, walking distance to many tourist attractions. Very friendly staff.
Stayed in October 2023
Reviewed: 7 October 2023
Daniel
AustraliaAircon was not adequate for the space and there was a minor issue with the toilet
Good location
Stayed in October 2023
Reviewed: 6 October 2023
Sue
United KingdomThe street in which the hotel is located is undergoing a major refurbishment which meant there was mechanical equipment noise at times. Legalised cannabis retail shop next door but two - which may be useful for some and not for others !
Room was well equipped for a city break stay. Location excellent for Tube / transport. Waterfront within walking distance. Good choice of restaurants / bars/cafes within about 15 minutes walk. Staff very helpful and polite. Right opposite the home of the Boston Bruins Ice Hockey team !
Stayed in October 2023
Reviewed: 1 October 2023
Elizabeth
United KingdomIt was pricey for a one night stay once several taxes were added in to the price at the end. For the total price paid I felt breakfast should really have been included.
Its contemporary decor and the comfortable room. The bathroom was nice, if on the small side, but there was a bath tub and having high end toiletries compensated for a lot.
Stayed in September 2023
Reviewed: 16 September 2023
Catherine
United KingdomThere was no lounge area to relax in and so the only space was the bar which could be busy at times. The breakfast could have been better but was adequate.
Staff were excellent and friendly. Room was spacious and clean and an extra comfortable chair or two would have been a bonus. The location was good and gave easy access to the subway and cafes as well as the hop on hop off trolley bus.
Stayed in September 2023
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