Black mold in the restroom.

Stayed in November 2023

the lights went off inthe bathroom and the end tables didnt have working lights. nor does the switch on the way inside the room..

loved the avaible pots and pans

Stayed in October 2023

Cleanliness

Location and price

Stayed in October 2023

The check-in lounge was not clean and it had a smell. I asked if they mopped the floors and the girl said they mopped them every morning. I told her that they needed to mop it throughout the day because it was dirty and it just smells in there. I usually don’t stay at places like this , but it had good reviews and it looked really nice online. I will never stay here again.

The want to be breakfast was horrible. They had non-branded mini muffins that was horrible. No milk, water or juice. All they had was stale mini muffins and hot chocolate. They location was ok but the property was not to my liking.

Stayed in September 2023

Floor to the my room. It needs a good cleaning. It was dirty. No ice machine, vending machine.

Relaxation , comfy , quiet, clean

Stayed in March 2023

Overall experience was good but no exhaust fan in restroom.

Stayed in March 2023

broken light switch in bathroom, broken security lock on door, very “lived in”.

location, price

Stayed in March 2023

Room had dirty carpets and smelled musty. Barking dog in one room was nonstop. Could not get a room on the ground floor despite being handicapped.

Bed was nice and tv was large. Parking was easy.

Stayed in February 2023

The room had a smell, like chemicals and a kennel mixed together. Had to sleep with open windows. Half of the item I touched was sticky when first arrived(light switches doors). Had to clean surfaces B4 usingthem, good thing I brought clorox wipes.

Easy check-in. The front desk personnel answers all my questions and concerns.

Stayed in February 2023

Location

location was good

Stayed in October 2022

loud next door

hardly there okay for overnight

Stayed in September 2022

The woman at the front desk was very helpful and polite.

Stayed in September 2022

The girl who check me in and out horrible personality and should not be working in hospitality. Every questions was a no with a snarky tone and face. We wanted a place so we could cook because or A/C went out labor day weekend no pots or pans available had to leave to go out and buy food. We bought food to cook but not able to cook. No remote control in room. Had to go to desk to get one that barely worked!!

I was there for the air condition only!! Paula front desk was exceptional and overly apologetic to things out of her control! She was a very helpful and caring person! She did all she could do to help!

Stayed in September 2022

The room that I got was NOT the room I bought. I wanted a queen studio and I got a double queen bed room. The kitchen sink was dirty. When I went to use the bathroom in my room, I found someone’s dirty sock under the cabinet.

the staff was great.

Stayed in July 2022

Room smelled moldy and was not given the military discount since I booked 3rd party

Location

Stayed in June 2022

Towels in room were not clean and a bag of trash from the cleaning crew sat outside my door from Check-in to just before Check-out.

It was conveniently located to Mission/Fashion Valley

Stayed in March 2022

Booking.com never paid the property so my wife had to wait in the car forever while I proved I already paid for the stay. Went back to the car, dug out my tablet, pulled up the email with the conf.#, ran back into the hotel lobby and showed it to the clerk. They gave us a room and would call me to come back down to complete the paperwork when they received a new conf.# from booking.com. So I couldn't relax, take a shower, or be intimate with my wife until it was all confirmed & signed for.

It was an average stay. Nothing more.

Stayed in September 2021

Smell.

No shampoo shower soaps. Trash was full and not emptied from before us.

Stayed in September 2021

Room had a distinct odor. Counters were sticky. Couldn’t get over the odor.

Great location! Within 5 mins to stores, and Fashion Valley Mall down the road.

Stayed in July 2021

Room door security latch broken,card lock kept not working, breaker panel door broken, bed not secured and headboard damaged. Place needs a remodel. Many assisted income people live at this apartment location. More than one of them were working on cars and running the loud engines in middle of the night in the parking lot. Check in staff did not make me aware of the required paid parking. Js kinda dumpy place for 200/night

...the house keeping staff were great

Stayed in August 2021

Noisy people upstairs and sofa bed very uncomfortable.

We like that there is a full kitchen and fridge. Staff was great as well

Stayed in July 2021

This place is so dirty, so smelly, it makes you sick . The staff , especially the manager, is absolutely rude and useless. Bed bugs in a hotel are so unacceptable. Couldn't sleep at all, and the staff not only denied it , but we were ironically rude about it. I will never stay at this hotel or any of it affiliates ever again.

There is nothing to like about this property. Dirty place with nasty staff .

Stayed in May 2024

Like I said above the breakfast and also the guest letting their doors slam shut all hours of the day and night without any concern about other guests trying or just scare the crap out of them when it slams.

The room and bathroom were spacious, bed was comfortable, as far as the breakfast if you were there for one or two days it was fine but for longer it would have been nice to have something other than muffins, granola bars and oat meal.

Stayed in February 2024

Loud, dirty

Location was good

Stayed in January 2024