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  5. Reviews of Quality Inn and Conference Center Richmond

Reviews of Quality Inn and Conference Center Richmond 3 stars

5501 National Road East, Richmond, IN 47374, United States

#10 of 12 hotels in Richmond

Guests' Choice

Review score

Based on 768 hotel reviews

6.3

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.1

  • Location

    8.0

  • Facilities

    6.4

  • Staff

    7.2

  • Value for money

    7.1

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 18 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was very nice, but the “breakfast” was not much. The pancake machine was the only hot item, and the coffee maker was not turned on until we ask d about it. The elevator floor was sticky dirty, but someone had mopped it before morning.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    6.0
    Just needed a room at last minute
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Kind of old, but still ok

    Cheap place near where I was at

    Stayed in April 2024

  • Reviewed: 14 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No working WIFI. NOT clean in certain areas. Parking and loading were very difficult as hotel sits on a hill.

    Breakfast, room size, pets allowed.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights

    Don't understand why I was charged an additional $5.00 charge??

    Stayed in May 2024

  • Reviewed: 30 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Pool was closed

    Stayed in April 2024

  • Reviewed: 20 April 2024

    6.0
    Good for the price
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Quite old. Dingy. Had a mold smell. Breakfast was barebone. No fruits, egg or meat.

    Very reasonably priced, location as it is next to the freeway. The room was quite spacious

    Stayed in April 2024

  • Reviewed: 20 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    Very meager choices for breakfast. Noisy room with kids in hall.

    Comfortable bed, large room.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    5.0
    Richmond
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Bedcover was extremely stained and dirty. Nightstand had sticky substance on top. Breakfast is almost nothing. Hallways were dirty with bits of trash. Was there 5 nights and they were never vacuumed. Have stayed here for many years. Each year it looks worse and worse.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    Good value
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel is not ADA friendly. My husband has a prosthetic leg. The steep hill to get into the hotel was difficult for him to maneuver. We were given a room on the first floor whuch was only accesible by a flight of stairs which was also difficult and painful for him. The air conditioner squeaked and made all kinds of strange noises all night. The breakfast was only waffles and muffins which is not pre-diabetic friendly, we had to go get breakfast elsewhere.

    Good price. Clean rooms.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    5.0
    I would not recommend
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bigger breakfast. Pool was not open . No hot or warm water in room.

    Only option was waffle, cereal, muffin or bagel. Orange juice or coffee

    Stayed in April 2024

  • Reviewed: 25 March 2024

    7.0
    Overall, I enjoyed my room. I was disappointed that the pool was closed and we didn't have Internet
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I didn't like that they had waffle makers that I couldn't turn. I feel like the guy that was sitting at the desk should've came over and showed me how to use it, he saw me struggling.

    I expected different things for breakfast, all they had was muffins, waffles, bagels, and cereal. I feel like they could've offered something a little different like scrambled eggs and toast with bacon or sausage. Other than that, it was ok, at least we didn't have to leave the hotel to get breakfast

    Stayed in March 2024

  • Reviewed: 18 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room cold took about 4hr to get comfortable. Water leak under bath sink. Sloppy painting.

    Stayed in February 2024

  • Reviewed: 15 February 2024

    5.0
    Don't go if you don't have a deposit
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Charging me $100 deposit

    Veiw

    Stayed in February 2024

  • Reviewed: 2 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    The parking lot and entry to the hotel can get a bit slick in the winter.

    The hotel is quiet convenient, very close to the interstate exit. There are several food options nearby, many which are open later, which is nice after a long drive. The room was large and comfortable. Good WiFi.

    Stayed in January 2024

  • Reviewed: 3 January 2024

    7.0
    It was a good stay for the price
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was of the opinion that breakfast was available and it wasn’t

    The room was clean and very roomy

    Stayed in January 2024

  • Reviewed: 7 December 2023

    5.0
    Passable
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Wasn’t notified that construction was going on in the hotel. Vending machines were all broke.

    Stayed in October 2023

  • Reviewed: 14 November 2023

    6.0
    Nice place, but the staff could have been better, and the breakfast could have been better
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The fridge didn’t work. The staff was usually never at the front desk when I needed them.

    Room was clean. I felt safe.

    Stayed in October 2023

  • Reviewed: 14 September 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Air condition knocked badly all night. Cable Television had an almost non-existent selection of channels. Had to hold down the next channel button and wait for an eternity to learn that there was no video. Except for maybe a few sports channels. Talked to the clueless receptionist at the desk who told me it was always like this. Breakfast was very, very small-almost no selection other than an automated rubber pancake maker and waffle maker (that another guest hogged for 10 minutes, but that isn’t the hotels fault). Also, there was a light outside of the room in the parking lot/over the hotel that was on all night and no matter how much I tried to close the curtains, light would still find a way to get in (not sure how to fix that one). All of this would be a big issue if I’d paid $75 or less for the room but it was much, much more than that. For that $$, expected a lot more

    Stayed in September 2023

  • Reviewed: 30 August 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was lacking. Coffee was like tar. The fruit was not fresh. There wasn't any water in the vending machine. Both the desk staff as well as the breakfast attendant were indifferent to the point of being rude

    The quality inn was convenient, easy to find and get to. Rooms were adequate and comfortable.

    Stayed in August 2023

  • Reviewed: 19 August 2023

    6.0
    It was ok
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was a little dusty

    Breakfast was ok

    Stayed in July 2023

  • Reviewed: 13 August 2023

    6.0
    Was a great price. Right off highway. You get what you pay for. For one night, it didi the trick.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Property was being remodeled and boy did it need it. However, dust was even in our room. Attendant not too friendly.

    right off the highway

    Stayed in August 2023

  • Reviewed: 4 August 2023

    5.0
    Paid hotel prices for motel experience
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hallways, dirty, and pool area was closed due to elevation, and they did not let that be known upfront.

    The bed was comfortable

    Stayed in August 2023

  • Reviewed: 2 August 2023

    5.0
    quick
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    still in renovation

    close

    Stayed in July 2023

  • Reviewed: 31 July 2023

    5.0
    Great loaction service was sub par and the facility needs renovations(which appear to be getting)
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The front counter service was not friendly. We asked for a cot and were told they didn't even know what it was. I explained it was a small additional bed. They were very dismissive...

    The location and the Breakfast were good.

    Stayed in July 2023

Showing 1 – 25

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