I made this reservation for my tenant. I pre-paid the room online. But the hotel would not honor my pre-payment, and charged my tenant's credit card. Now we paid doubled!!!

Stayed in February 2024

not clean, saw German cockroaches every morning even when no food lying around, tables are sticky, water pressure from sink is low , and no hot water coming out.

nice staff, has wifi

Stayed in March 2024

I had a safety lock on my room door, but someone used a card key to open it. It was so scary.

The room was spacious and clean.

Stayed in August 2023

Due to people clearly living there the smell of the trash and food cooking

The people who clearly live there kept to themselves and were quite

Stayed in July 2023

First had to use two towels for two people the whole stay. Plus some people hanging outside in a corner. It was ok but didn't sleep well.

Location and reasonable price.

Stayed in June 2023

Some drama front desk and other extended stayers, cops called and onsite as this traveler approached the entrance, not a good sign. Cops always indicative of ghetto behavior, either them or the people they're dealing with. Prior to checkout, excessive hallway (loud voices) noise of other travelers moving about and advertising their movements; ghetto behavior? Yes.

Excellent North San Jose location and proximity to airport, light rail, and bus lines. Easy check in, clean rooms with kitchenettes for 'extended' stays.

Stayed in September 2022

the so called breakfast was no breakfast at all, just coffee and crackers. not good at all.

location

Stayed in November 2022

it was a lot of beat up cars, the room that we went to said non smoking when we had to by extra supplies to try to eliminate the smell especially cuz I have a little one.

did not like the property

Stayed in November 2022

sketchy n seemed unsafe for me n my children weed smell through hall n people smoking drinking wine right outside lobby

close to airport

Stayed in November 2022

I get that hotels are reducing cleaning services and amenities to deal with post-COVID staffing shortages, but this place seemed to take it a bit far. Completely empty cabinets. No coffee maker, no glasses or plates or anything in a place that bills itself as "extended stay". This was okay for the one night I stayed, but would have been a problem if I'd been there longer than that. Staff seemed harried and overworked.

Clean, comfortable and right near where I needed to be for my meetings the next day.

Stayed in October 2022

how booking.com price and price at hotel was different. i put just enough for hotel on card from booking.com and when I went to check in card declined. had to add more to card.

it was most convenient

Stayed in September 2022

very outdate. the stove area was super dirty and the floor had a huge hole. our night lamps didn’t work.

area was ok

Stayed in May 2022

The service was bad, the facility was very dirty and our room didn't lock

The room had a little kitchen area

Stayed in June 2022

The lobby is small and not very inviting. Did not like that as soon as I got off of the elevator it wreeked of smoke. Carpet and flooring needs upgrade. Bed seemed more like a full size then a queen. No breakfast or snack bar.

I love that the parking lot is gated. Made me feel more comfortable about the safety of my car. . Nice kitchenette. Close to freeway. Staff was nice.

Stayed in July 2022

However this is the second time that I have encountered roaches in the room and I probably won't go back it's horrible to go to a hotel room and then have roaches around you when you pay $180 for a room or whatnot

I appreciate the fact that it is close to the freeways as well as the staff is really nice and accommodating

Stayed in June 2022

Rest of hotel somewhat clean

Room very clean

Stayed in June 2022

area was bad carpet in hall ways were dirty and people doing drugs in parking lot.

rooms where clean

Stayed in June 2022

Room was very different from last time. Smaller/ no water pressure for the shower/HVAC system was dirty had to turn it off because it was causing my asthma to flare up/ had to wait for staff to come to the front desk more than once

Always like the full size kitchen here

Stayed in May 2022

Noise from rooms above kept us awake.

Room was clean, common areas were not.

Stayed in May 2022

The breakfast was horrible.

Location.

Stayed in April 2022

Doors slamming late a night. Bed was not as comfortable as it could have been, with a dip in the center. Bathroom sink faucet sprayed everywhere and the toilet had an internal leak all day long.

location was good

Stayed in March 2022

difficulty with all its gates to get in with car and self. Staff not knowing anything about public transit or San Francisco stops.

it’s location to take the train to San Francisco which was on the next block. Did not want to drive in town and find a parking spot near the SF museum of art. Truly worth it.

Stayed in October 2021

Close to airport but not the best part of town.

Stayed in September 2021

I didn’t like that shower. The shower head didn’t give good pressure and not enough water. The paint in the tub was peeling. The curtain barely covered the tub.

There workers were nice and very helpful.

Stayed in August 2021