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  5. Reviews of Extended Stay America Suites - Austin - North Central

Reviews of Extended Stay America Suites - Austin - North Central 2 stars

8221 North IH-35, Austin, TX 78753, United States

#207 of 210 hotels in Austin

Guests' Choice

Review score

Based on 198 hotel reviews

4.4

Score breakdown

  • Cleanliness

    5.2

  • Comfort

    5.2

  • Location

    6.1

  • Facilities

    5.0

  • Staff

    6.3

  • Value for money

    5.0

  • Free WiFi

    5.4

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Showing 1 – 25

  • Reviewed: 12 April 2024

    3.0
    Poor
    • Business trip
    • Solo traveller
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 1 night

    Shower cutoff did not work. There was no chair in the room. There was no trash can in the room. Sheets had blood spots on them.

    Room was clean. Shower, toliet beds were clean

    Stayed in April 2024

  • Reviewed: 11 March 2024

    3.0
    Don't stay here
    • Leisure trip
    • Group
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Cleanliness of room and staff

    Absolutely nothing

    Stayed in March 2024

  • Reviewed: 26 February 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It reaked of cigarette smoke. The complimentary breakfast was a basket of stale muffins. The coffee wasn't even hot. It was extremely mediocre. The staff was stale as well. Very stereotypical black woman, sorry to say.

    Pretty cheap for a suite on a weekend

    Stayed in February 2024

  • Reviewed: 23 October 2023

    3.0
    awful
    • Leisure trip
    • Group
    • Deluxe Queen Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Completely dirty, broken door handles, tub disgusting, room smelly, old carpeta, fridge noisy - a disaster - plus very expensive

    Location

    Stayed in October 2023

  • Reviewed: 27 June 2023

    3.0
    Poor
    • Couple
    • Deluxe Queen Studio with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I had to get two rooms because the first one was extremely hot and the second room had mold growing rapidly in the bathroom. Neither room had any dishes or utensils to cook. Breakfast was just coffee and oatmeal with no bowl to make it in. Hotel is a bit confusing to navigate though.

    Stayed in June 2023

  • Reviewed: 5 June 2023

    4.0
    opted to not stay a second night.
    • Leisure trip
    • Solo traveller
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    molded shower tiles, shower curtain wouldn’t remain in place, substance on nightstand concerning, various admission doors propped open with rocks causing security concerns.

    location and staff was nice

    Stayed in June 2023

  • Reviewed: 4 June 2023

    4.0
    Disappointing
    • Business trip
    • Couple
    • Deluxe Queen Studio with Sofa Bed - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    The room smelled like smoke . No breakfast .never again will I come. Back the room. Was not worth what I payed for this place was a joke the girls that worked over never stayed at the desk I waited 20 min so they could get my key to work cause it would never work.the out side of the hotel look like a trash dump. I payed to much money for this trash can I stayed at

    The ac

    Stayed in June 2023

  • Reviewed: 2 May 2023

    4.0
    Didn't expect it to be in such poor conditions
    • Leisure trip
    • Couple
    • Deluxe Queen Studio with Sofa Bed - Non-Smoking
    • Stayed 2 nights

    It smelled bad and it looks in bad condition all around. The AC unit in my room made lots of noises, my access card stopped working and the whole place looks run down.

    It is located in a good location.

    Stayed in April 2023

  • Reviewed: 1 May 2023

    3.0
    Poor
    • With a pet
    • Leisure trip
    • Couple
    • Deluxe Queen Studio with Sofa Bed - Non-Smoking
    • Stayed 14 nights

    Our room smelled like cigarettes the entire time even though we were told it was a no-smoking building. There was also human poop smeared on the bathroom wall and the carpets were disgusting.

    Stayed in April 2023

  • Reviewed: 15 April 2023

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Deluxe Queen Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    outside doors of the hotel propped open at all times allowing anyone inside the hotel. several cars with flat tires that had apparently been sitting on the property for a while.

    bed was comfortable

    Stayed in April 2023

  • Reviewed: 8 April 2023

    5.0
    Glad I was in town for only a couple days.
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Studio with Sofa Bed - Non-Smoking
    • Stayed 2 nights

    When I checked in I was told they may not have a room available because they were so booked. My booking.com reservation didn't pop up when I got there. The bathroom sink in my room was clogged when I got there. The hotel staff were begrudging in doing their duties.

    The hotel was located close to the event I was attending. It also was surrounded by a number of restaurants.

    Stayed in March 2023

  • Reviewed: 28 March 2023

    3.0
    Not it. 10/10 don’t recommend.
    • Leisure trip
    • Couple
    • One Bedroom Suite with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was absolutely filthy. Ran down. Roaches.

    The air conditioner worked well, fridge was cold.

    Stayed in March 2023

  • Reviewed: 9 March 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe Queen Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No breakfast offered. This was one reason for booking this property.

    Stayed in March 2023

  • Reviewed: 6 March 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe Queen Studio with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Advertise what is really available or drop the price for not having certain things available.

    Their was no breakfast offered as advertised, no pool available as advertised, the sink was broke no water came out, and the sofa bed couch that was advertised had no mattress inside of the couch it wasn't brought till the second day. Very unhappy with this hotel.

    Stayed in March 2023

  • Reviewed: 23 February 2023

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • One Bedroom Suite with 1 Queen Bed - Non-Smoking
    • Stayed 5 nights

    First of all, I didn't feel safe as all back doors. are always open. In 5 days I saw a security lady once and only becoz dog attacked other guest. Most annoying was key car not working almost every time. When I came back third day to the reception, I didn't meet supporting staff - I was blamed that I keep it next to my phone and I showed her that I even had a separate purse for 6 cards now. Another annoying thing - smell in the room. Even expensive candle didn't help. Last thing, out of 5 days, 2.5 there was no water and I understand things happens, but I was upset that I was not informed upon check-in, but saw a sign on the back door, not front.

    I Like ESA as they have a small kitchen in the room and stayed here 4y ago, this was the reason of coming back.

    Stayed in February 2023

  • Reviewed: 11 January 2023

    4.0
    I had no other place to stay
    • Business trip
    • Solo traveller
    • One Bedroom Suite with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    not clean/smoking

    location

    Stayed in January 2023

  • Reviewed: 8 January 2023

    5.0
    Inspection of rooms
    • Leisure trip
    • Solo traveller
    • One Bedroom Suite with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    For $175.00 the shower don't work, couldn't take shower, used hand soap left on sink, the attitude at the front desk is what made me regretting spending $175 😑.

    Stayed in January 2023

  • Reviewed: 20 November 2022

    4.0
    Disappointing
    • Business trip
    • Family with young children
    • One Bedroom Suite with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bath tub tile needed work the tile was falling off the wall.the tub had chips in porcelain and rust they say their is utinsaules in the kitchen their isn't.no smoke alarms.cabinet doors dirty.could sign in to the wifi wifi had no security.....

    Stayed in November 2022

  • Reviewed: 7 November 2022

    3.0
    I will never stay here again!!
    • Family with young children
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was only one pillow in the bed was hard. The bathroom where the tub is was not appealing to even take a shower in. Basically the pictures that I looked at online did not match the in-person scenery once I got to the hotel.

    The space

    Stayed in November 2022

  • Reviewed: 5 November 2022

    3.0
    Obviously, never coming back.
    • Leisure trip
    • Solo traveller
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 3 nights

    The room was not as it was depicted on Booking.com. There was no sofa or comfortable chair to sit in, despite its being a suite. There was a kitchenette but no coffee pot, coffee cup, or coffee. When I asked for a change and for coffee, the front desk staff was unhelpful, promising a change in room for the following day but not following through, and telling me there was no coffee pot available. The first morning, when I got up to go downtown, there was not only no coffee in the lobby at 6:30 and 7:30 but no breakfast at all, no person at the desk. The towels were thin, bed cover thin, shower had little water pressure. Lights in main room were not working. Plugs did not work. I had to return to the front desk twice to get the key card fixed, despite following their direction to keep it away from my phone. Basically, nothing was as depicted and very little worked.

    Not much. The exterior appearance is lovely, surrounded by live oak and crape myrtle trees.

    Stayed in November 2022

  • Reviewed: 24 October 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe Queen Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    sink and bathroom seems dirty . the bed sheets looked dirty

    Stayed in October 2022

  • Reviewed: 16 May 2022

    4.0
    you pay for what you get
    • Leisure trip
    • Couple
    • Deluxe Queen Studio with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    dirty rooms, they made us wait for a clean room upon arriving , staff with attitude, there is no breakfast provided they have coffee and packages of oatmeal

    it has nice A/C

    Stayed in May 2022

  • Reviewed: 8 May 2022

    3.0
    Poor
    • Family with young children
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The mold in bathroom shower, smelled like mildew, microwave didn't work, there were no coffee pots in room.

    Staff was friendlish.

    Stayed in May 2022

  • Reviewed: 2 May 2022

    3.0
    the staff was the sweetest but we won’t be staying here again and wouldn’t recommend it to family and friends
    • Leisure trip
    • Family with young children
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the lighting in the parking lot in back is horrible way to dark. the hallways smelled like mildew. the microwave we had two in the room both dirty. being it’s an extended stay and with a kitchenette no accommodation of cups plates or utensils

    the location was okay beside that gps routes you through a neighborhood

    Stayed in April 2022

Showing 1 – 25

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