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  5. Reviews of Extended Stay America Suites - South Bend - Mishawaka - North

Reviews of Extended Stay America Suites - South Bend - Mishawaka - North 2 stars

5305 North Main, South Bend, IN 46545, United States

#46 of 48 hotels in South Bend

Guests' Choice

Review score

Based on 140 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.8

  • Location

    7.8

  • Facilities

    6.3

  • Staff

    7.6

  • Value for money

    6.7

  • Free WiFi

    4.2

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Showing 1 – 25

  • Reviewed: 16 October 2023

    5.0
    The service was good, and the room was serviceable.
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night

    The furnishings in the room are worn.

    The service was good.

    Stayed in October 2023

  • Reviewed: 18 September 2023

    5.0
    Slept and Left
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Carpets were filthy. Our socks turned black on the bottom

    Montana was excellent at check in and really made me feel welcome!

    Stayed in September 2023

  • Reviewed: 18 September 2023

    7.0
    Convenient for a short stay. Staff was very nice and tried to help as much as possible
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Lingering odors. I figured because who ever was cooking on my floor left their door open and it didn’t smell good

    The location was convenient and the staff was very nice.

    Stayed in September 2023

  • Reviewed: 25 June 2023

    7.0
    Ok
    • Business trip
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Floor was not clean, remote control was grimy, a nice full kitchen but no cooking utensils or plates, glasses, which seemed odd

    Nice size room

    Stayed in June 2023

  • Reviewed: 26 December 2022

    5.0
    room was ok big but musty smelling and feeling
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    kinda musty rooms and hallway

    big rooms

    Stayed in December 2022

  • Reviewed: 2 October 2022

    7.0
    Convenient and affordable but in need of repairs.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Sink faucets are damaged. Paint, furniture, trim need touch ups or replacement.

    Convenient location. Affordable rates.

    Stayed in October 2022

  • Reviewed: 23 August 2022

    6.0
    N/A
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Horrible smell in elevators I took the stairs my entire stay to avoid the smell

    Location was okay

    Stayed in August 2022

  • Reviewed: 14 August 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Service was horrible

    Nothing they no breakfast no coffee

    Stayed in August 2022

  • Reviewed: 7 July 2022

    6.0
    Pitiful
    • Business trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Tv completely out for over 24 hours also no internet for 24 for the price of room at this place I would not recommend to anyone

    Stayed in July 2022

  • Reviewed: 28 March 2022

    5.0
    Na
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Na

    I only stayed 1 night

    Stayed in March 2022

  • Reviewed: 24 February 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room smelled like smoke , no housekeeping I was told if I wanted clean lienen I need to bring my dirty down and exchange it. I thought qas horrible. And breakfast was a pack of oatmeal and a muffin.

    The comfort of the bed

    Stayed in February 2022

  • Reviewed: 24 January 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The eleavator quit during our stay

    Stayed in January 2022

  • Reviewed: 8 November 2021

    5.0
    poor service
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    the beds are very uncomfortable, terrible smell throughout the building, shower doesn’t drain, front desk staff is never there

    location. close to food choices and the Notre dame campus

    Stayed in November 2021

  • Reviewed: 8 November 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Random fire alarms going off

    Convenient location

    Stayed in November 2021

  • Reviewed: 28 October 2021

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights

    dirty, bathroom a mess and disgusting.

    staff

    Stayed in October 2021

  • Reviewed: 17 September 2021

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 5 nights

    more hot water.

    sheets

    Stayed in August 2021

  • Reviewed: 15 May 2024

    1.0
    Drugs Drugs Drugs
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    When I arrive there was a woman high on drugs outside the front lobby. She was actually cleaning the curb with a towel. Hotel smell of pot badly. Front desk talking about racism and then the double charge for a room I already paid 93 dollars for to booking Said not there problem. Booking stated the hotel has a prepaid card from them.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    1.0
    Very badly run will not stay with this chain again.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    The fingernail clippings, smell of mold, noisy refrigerator, spot on the carpet, no trash can in the room only in the bathroom, hot water took forever to heat, tv stand was so low you could not lay in bed and watch, bedside lamp only had one working bulb and on the other side of the bed the outlet only had one socket that worked. To get to the checking you had to walk through people outside smoking and past the guy parked in a handicap slot with his music too loud (he was not handicap). When requested if we could move to the 3rd floor as we had put in our reservation we were denied because they didn’t get all the rooms cleaned that day. The next morning when we left there was a sign on the desk that stated an employee would be there at 7 a.m. So that means there was NO employee in the hotel. The breakfast that was supposed to be available was not.

    Nothing

    Stayed in April 2024

  • Reviewed: 18 April 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Stayed in April 2024

  • Reviewed: 16 April 2024

    1.0
    Absolutely appalling
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom light in the room didn't work past the 1st night and I did bring it to the attention of the staff and nothing was done at all, in fact they seemed quite unbothered and incredibly uncaring to have someone just come check. Just getting silverware from the front desk attendant was like pulling teeth. Worst of all, I went three days straight without towels because, again the front desk attendant refused to give them to me and had a disgusting attitude each time I asked them to be replenished. Key cards would not let you in from the outside doors. The walls, doors, and elevator were completely gross covered in everything you could imagine and stench from the trash room and the pile that was in there was an extreme cause for concern. Absolutely appalling.

    Amenities in the room were a plus, but the ability for the staff to give you what was needed was almost impossible to say the least.

    Stayed in April 2024

  • Reviewed: 24 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Issues accessing the side door with our room key...even during daytime.

    Very close to restaurants and shopping

    Stayed in March 2024

  • Reviewed: 14 November 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The staff is always super friendly and helpful

    Stayed in November 2023

  • Reviewed: 30 October 2023

    4.0
    I will spend less on a cleaner room in NYC in 2 weeks.
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Zero resources in kitchen - utensils, plates, nothing. Room was serviceable. TV remote was dirty and TV was difficult to use, possibly broken. Price was very high. I know ND football provides demand. What do they do the other 45 weeks a year.

    Woman who checked us in was nice. Man behind counter this morning was also nice.

    Stayed in October 2023

  • Reviewed: 18 October 2023

    3.0
    Not great
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Said smoke free hotel...lobby reeked of cigarette smoke. Room had burnt out light bulbs and a dripping bathtub. For a football weekend, expected prices to be inflated. But refrigerator was rusted and check in service poor. Guest chairs always had chatting employees sitting there.

    Close to Notre Dame

    Stayed in October 2023

Showing 1 – 25

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