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  5. Reviews of Extended Stay America Suites - South Bend - Mishawaka - North

Reviews of Extended Stay America Suites - South Bend - Mishawaka - North 2 stars

5305 North Main, South Bend, IN 46545, United States

#45 of 47 hotels in South Bend

Guests' Choice

Review score

Based on 141 hotel reviews

6.0

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.7

  • Location

    7.7

  • Facilities

    6.2

  • Staff

    7.5

  • Value for money

    6.6

  • Free WiFi

    4.2

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Showing 1 – 25

  • Reviewed: 16 October 2023

    5.0
    The service was good, and the room was serviceable.
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night

    The furnishings in the room are worn.

    The service was good.

    Stayed in October 2023

  • Reviewed: 18 September 2023

    5.0
    Slept and Left
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Carpets were filthy. Our socks turned black on the bottom

    Montana was excellent at check in and really made me feel welcome!

    Stayed in September 2023

  • Reviewed: 18 September 2023

    7.0
    Convenient for a short stay. Staff was very nice and tried to help as much as possible
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Lingering odors. I figured because who ever was cooking on my floor left their door open and it didn’t smell good

    The location was convenient and the staff was very nice.

    Stayed in September 2023

  • Reviewed: 25 June 2023

    7.0
    Ok
    • Business trip
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Floor was not clean, remote control was grimy, a nice full kitchen but no cooking utensils or plates, glasses, which seemed odd

    Nice size room

    Stayed in June 2023

  • Reviewed: 26 December 2022

    5.0
    room was ok big but musty smelling and feeling
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    kinda musty rooms and hallway

    big rooms

    Stayed in December 2022

  • Reviewed: 2 October 2022

    7.0
    Convenient and affordable but in need of repairs.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Sink faucets are damaged. Paint, furniture, trim need touch ups or replacement.

    Convenient location. Affordable rates.

    Stayed in October 2022

  • Reviewed: 23 August 2022

    6.0
    N/A
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Horrible smell in elevators I took the stairs my entire stay to avoid the smell

    Location was okay

    Stayed in August 2022

  • Reviewed: 14 August 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Service was horrible

    Nothing they no breakfast no coffee

    Stayed in August 2022

  • Reviewed: 7 July 2022

    6.0
    Pitiful
    • Business trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Tv completely out for over 24 hours also no internet for 24 for the price of room at this place I would not recommend to anyone

    Stayed in July 2022

  • Reviewed: 28 March 2022

    5.0
    Na
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Na

    I only stayed 1 night

    Stayed in March 2022

  • Reviewed: 24 February 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room smelled like smoke , no housekeeping I was told if I wanted clean lienen I need to bring my dirty down and exchange it. I thought qas horrible. And breakfast was a pack of oatmeal and a muffin.

    The comfort of the bed

    Stayed in February 2022

  • Reviewed: 24 January 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The eleavator quit during our stay

    Stayed in January 2022

  • Reviewed: 8 November 2021

    5.0
    poor service
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    the beds are very uncomfortable, terrible smell throughout the building, shower doesn’t drain, front desk staff is never there

    location. close to food choices and the Notre dame campus

    Stayed in November 2021

  • Reviewed: 8 November 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Random fire alarms going off

    Convenient location

    Stayed in November 2021

  • Reviewed: 28 October 2021

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights

    dirty, bathroom a mess and disgusting.

    staff

    Stayed in October 2021

  • Reviewed: 17 September 2021

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 5 nights

    more hot water.

    sheets

    Stayed in August 2021

  • Reviewed: 28 May 2024

    1.0
    Do not stay here
    • Leisure trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Dirty

    Dirty

    Stayed in May 2024

  • Reviewed: 28 May 2024

    1.0
    Bed
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The keys didn't work properly, and the bed was "firm" to put it nicely. We had paid for 2 nights and left after one.

    Literally nothing.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    1.0
    BAD!!! Would never stay again or recommend!!!
    • Leisure trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I was told by the GM that this hotel is consistently oversold so be extremely careful about booking this property.

    Nothing. The room was dirty. It smelled really bad burnt smell. Fire alarm was on the table. Already knew the hotel was sold out because they called to tell me they were oversold and I didn’t have a room but managed to get them to bounce someone else instead.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    1.0
    Stay at your own risk
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    When I first walked in it smelled I didn’t really put too much thought since I figured maybe it was a lingering odor from someone’s cooking. I was wrong we checked in and was told one room was ready the other was not okay no big deal so I thought ( mind you check in is at 4 we arrived at almost 6) when we went to our room OMG WHAT THE HECK I have never been to a hotel where the filth made you feel disgusting just by entering into the space. The kitchen was run down and the refrigerator was dirty and it really needed a deep cleaning outside and inside . The bathroom sink was clogged and full with hair the toilet was dirty, the vinal flooring that meets the tub was peeling off the shower curtain was dirty with black mold or dirt. The beds look like sheets were never changed or the bed skirt even clean. As fast as I walked in I walked right back out. I advised the front desk and said I was leaving due to the filth and will not be staying with them. She said she was just advised that room was not clean and I said not the true issue because even if it got cleaned it was not going to get cleaned like it truly needed it was dirt on top of dirt it needed more than just a fast cleaning. Frustrated tired and overwhelmed thank god I was able to find something somewhere else. DO NOT STAY HERE I AM TELLING YOU. STAY AT YOUR OWN RISK.

    Nothing

    Stayed in May 2024

  • Reviewed: 15 May 2024

    1.0
    Drugs Drugs Drugs
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    When I arrive there was a woman high on drugs outside the front lobby. She was actually cleaning the curb with a towel. Hotel smell of pot badly. Front desk talking about racism and then the double charge for a room I already paid 93 dollars for to booking Said not there problem. Booking stated the hotel has a prepaid card from them.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    1.0
    Very badly run will not stay with this chain again.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    The fingernail clippings, smell of mold, noisy refrigerator, spot on the carpet, no trash can in the room only in the bathroom, hot water took forever to heat, tv stand was so low you could not lay in bed and watch, bedside lamp only had one working bulb and on the other side of the bed the outlet only had one socket that worked. To get to the checking you had to walk through people outside smoking and past the guy parked in a handicap slot with his music too loud (he was not handicap). When requested if we could move to the 3rd floor as we had put in our reservation we were denied because they didn’t get all the rooms cleaned that day. The next morning when we left there was a sign on the desk that stated an employee would be there at 7 a.m. So that means there was NO employee in the hotel. The breakfast that was supposed to be available was not.

    Nothing

    Stayed in April 2024

  • Reviewed: 18 April 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Stayed in April 2024

  • Reviewed: 16 April 2024

    1.0
    Absolutely appalling
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom light in the room didn't work past the 1st night and I did bring it to the attention of the staff and nothing was done at all, in fact they seemed quite unbothered and incredibly uncaring to have someone just come check. Just getting silverware from the front desk attendant was like pulling teeth. Worst of all, I went three days straight without towels because, again the front desk attendant refused to give them to me and had a disgusting attitude each time I asked them to be replenished. Key cards would not let you in from the outside doors. The walls, doors, and elevator were completely gross covered in everything you could imagine and stench from the trash room and the pile that was in there was an extreme cause for concern. Absolutely appalling.

    Amenities in the room were a plus, but the ability for the staff to give you what was needed was almost impossible to say the least.

    Stayed in April 2024

Showing 1 – 25

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