12439 NW Freeway, Houston, TX 77092, United States
#320 of 429 hotels in Houston
Guests' ChoiceBased on 146 hotel reviews
7.0Cleanliness
7.5
Comfort
7.6
Location
7.5
Facilities
7.2
Staff
7.7
Value for money
7.5
Free WiFi
5.8
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End of dialog contentReviewed: 27 May 2024
Vincent
United StatesIt's an older hotel, but good condition
Okay no matter the condition of the property these guys were getting a good review. There was a horrible storm and the power went out all over town and they stuck it out with me.
Stayed in May 2024
Reviewed: 20 April 2024
Lauren
United StatesThe jacuzzi tub did not work. You have to request room cleaning.
The bed was comfortable, room a good size. The location was good.
Stayed in April 2024
Reviewed: 22 February 2024
Maravilla
United StatesThe fire alarm woke us up at 8am. There was no phone in the room to call the front desk. And the AC wasn’t working, good thing it was cold so we didn’t really had to bring it up to front desk plus we were very tired to walk to the front and let them know whats going on.
Staffs were nice. We had the room with the Jacuzzi, that was a highlight of our stay however we had to clean the jacuzzi before using it cause it was a bit dirty. There were leaves and hair
Stayed in February 2024
Reviewed: 19 February 2024
Lalita
United Statesna
The location was great, surrounded by many stores, restaurants and shopping mall.
Stayed in February 2024
Reviewed: 28 October 2023
Michelle
United StatesI should have never gotten a ticket because I was a guest there parking
Stayed in October 2023
Reviewed: 24 April 2023
Cynthia
United StatesThe hotel smell old
Location
Stayed in April 2023
Reviewed: 12 April 2023
Sean
United StatesAll good and acceptable
Jacuzzi room
Stayed in April 2023
Reviewed: 8 April 2023
Lawrence
United StatesMinor stuff; highway noise in the north side room. Television channels were missing the best local station for morning traffic reports. Plates for the breakfast barely held the waffles; bigger plates or a smaller waffle iron.
Room was clean, bed comfortable, laundry room functional, no safety/security issues, convenient location; all in all a good place to stay.
Stayed in April 2023
Reviewed: 1 April 2023
Jackson
United StatesView could have been a little better ..
Location was cool . Staff friendly smiling ☺ understanding and helpful... Jacuzzi room was a relaxing quick getaway....
Stayed in March 2023
Reviewed: 14 March 2023
Eleisha
United StatesPork was the only meat option available for breakfast. One staff member was a bit standoffish. There is a constant language barrier or at appeared that way, (She could not speak or understand English or May have ignored me or brushed me off due prejudices) FYI: sometimes a particular racial group pretend to not know English so they do not have to communicate or assist with a certain ethnic group of people) When I need assistance or asked a question the lady in breakfast area was never able assist anyway leaving me to consistently go to and ask the front desk. either way they should have staff that are friendly, eager and willing to help, and who can also understand English and speak it.
Front desk staff was pleasant. Location was convenient, access to multiple restaurants. They had a waffle machine. Beds were cozy.
Stayed in February 2023
Reviewed: 14 March 2023
Kevin
United StatesSuper clean extra comfy bed friendly staff easy access to the hwy complimentary breakfast , What more can you ask for.
Recommendations for a great location, comfortable, excellent price this is your place.
Stayed in March 2023
Reviewed: 2 February 2023
Kevin
United StatesA little more fresh scent inside of the rooms and units AC heat and units coils could be up kept a little better, For respiratory and allergy purposes.
Having complimentary breakfast is a major plus with a great stay in location
Stayed in February 2023
Reviewed: 5 January 2023
Drlove14
United StatesI did not like the fact that even though a continental breakfast was advertised, the property did not serve anything at all.
Stayed in January 2023
Reviewed: 5 January 2023
Earl
United StatesNo breakfast. Needs updating.
No breakfast. Room needs to be spruced up. Evidently they have a plan to update
Stayed in January 2023
Reviewed: 3 January 2023
Virginia
United StatesDirty towel and dirty bed sheet
Location and price remolded
Stayed in January 2023
Reviewed: 31 December 2022
Chisholm
United Statesfalse advertising no free breakfast
it was very clean
Stayed in December 2022
Reviewed: 29 April 2024
Gypsy
United StatesI paid for a room with a hydromassage bathtub and it turns out that they didn't have one, it was false advertising. The ice machines were not working and when I went down to get water they did not have drink machines and at reception they did not have any water left
nada
Stayed in April 2024
Reviewed: 22 April 2024
Brown
United StatesFalse advertising says ice machine but ice machine doesn’t work was told breakfast but you only got a half way done sausage and no eggs the room had a real loud beach smell that messed with my allergies over night staff really didn’t want to give you towels
The jet tub
Stayed in April 2024
Reviewed: 11 April 2024
Robin
United StatesRoom smell could have been better. Luckily, I keep smell goods in my bag when I travel.
Spa tub and bed was big and spacious.
Stayed in April 2024
Reviewed: 23 March 2024
Rodgers
United StatesNothing I didn’t like!
We loved the Jacuzzi in the room. Very nice to relax in while watching tv after a long drive. The staff is very friendly and the location is near everything you would need. We will stay here again for sure!
Stayed in March 2024
Reviewed: 21 March 2024
Courtney
United StatesThe staff act like they don’t understand English but understand well when you talk about something they want to hear They kept half my deposit said to replace some towels when I had my own they never messaged or called and said anything about towels being messed up The hotel smells It was all the way around weird vibes will never stay here ever again
Not nothing
Stayed in March 2024
Reviewed: 7 March 2024
Stephanie
United StatesThe elevator was broken the duration of our stay so we had to climb up 3 flights of stairs each day which was hard to do being that I have a knee problem. The shower he was did not put out much water as it was old and needs to be replaced., inside the stairwell someone dropped a muffin and it stayed there the whole entire time we were there as no one cleaned up around the stairwells.
The room was clean
Stayed in March 2024
Reviewed: 22 February 2024
Shalonda
United StatesDidn’t like anything about the stay, will not recommend
Stayed in February 2024
Reviewed: 20 February 2024
Luisa
United StatesI called in advance the day of my booking to let them know we were going to arrive a little bit late than check in time. The older lady in the front said it was no problem and that it didn’t have to be at that exact time. Once arrived, we were jet lagged just wanting to sleep and enjoy our weekend. Our room that WE booked was given to someone else and the lady ended up giving us a basic room when we had paid extra for the whirlpool king room. My husband went to complain to see if there was anything we can do and she was completely rude. Never did they once apologized for the confusion and at least admitted to there mistake. Never once did we get the difference back of at least the money for the room difference. Also, they took 40 mins to just give us the basic room and just clean it quickly so we can go in. NEVER AGAIN. Plus, we were not the only ones having trouble with our stay. There were several people who were also having trouble with the staff. To sum up, they also had a horrible Gas leak smell.
Nothing. We had a horrible stay.
Stayed in February 2024
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