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  5. Reviews of Baymont by Wyndham Houston Brookhollow

Reviews of Baymont by Wyndham Houston Brookhollow 2 stars

12439 NW Freeway, Houston, TX 77092, United States

#320 of 429 hotels in Houston

Guests' Choice

Review score

Based on 146 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    7.5

  • Facilities

    7.2

  • Staff

    7.7

  • Value for money

    7.5

  • Free WiFi

    5.8

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Showing 1 – 25

  • Reviewed: 27 May 2024

    8.0
    Essential
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 32 nights
    • Submitted via mobile

    It's an older hotel, but good condition

    Okay no matter the condition of the property these guys were getting a good review. There was a horrible storm and the power went out all over town and they stuck it out with me.

    Stayed in May 2024

  • Reviewed: 20 April 2024

    6.0
    Was a pleasant stay.
    • Leisure trip
    • Couple
    • King Suite with Jetted Tub - Non-Smoking
    • Stayed 4 nights

    The jacuzzi tub did not work. You have to request room cleaning.

    The bed was comfortable, room a good size. The location was good.

    Stayed in April 2024

  • Reviewed: 22 February 2024

    6.0
    It was okay.
    • Leisure trip
    • Couple
    • King Suite with Jetted Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The fire alarm woke us up at 8am. There was no phone in the room to call the front desk. And the AC wasn’t working, good thing it was cold so we didn’t really had to bring it up to front desk plus we were very tired to walk to the front and let them know whats going on.

    Staffs were nice. We had the room with the Jacuzzi, that was a highlight of our stay however we had to clean the jacuzzi before using it cause it was a bit dirty. There were leaves and hair

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Relocated to Houston and was staying until my apartment was ready
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night

    na

    The location was great, surrounded by many stores, restaurants and shopping mall.

    Stayed in February 2024

  • Reviewed: 28 October 2023

    8.0
    Very good
    • Business trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I should have never gotten a ticket because I was a guest there parking

    Stayed in October 2023

  • Reviewed: 24 April 2023

    6.0
    We stay for 2 days and no one went to redo the room or change the bedding.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The hotel smell old

    Location

    Stayed in April 2023

  • Reviewed: 12 April 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Jetted Tub - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    All good and acceptable

    Jacuzzi room

    Stayed in April 2023

  • Reviewed: 8 April 2023

    8.0
    Good accommodations for a fair price.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Minor stuff; highway noise in the north side room. Television channels were missing the best local station for morning traffic reports. Plates for the breakfast barely held the waffles; bigger plates or a smaller waffle iron.

    Room was clean, bed comfortable, laundry room functional, no safety/security issues, convenient location; all in all a good place to stay.

    Stayed in April 2023

  • Reviewed: 1 April 2023

    7.0
    Cozy comfortable relaxing, gracious stay over all...
    • Leisure trip
    • Couple
    • King Suite with Jetted Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    View could have been a little better ..

    Location was cool . Staff friendly smiling ☺ understanding and helpful... Jacuzzi room was a relaxing quick getaway....

    Stayed in March 2023

  • Reviewed: 14 March 2023

    8.0
    Pleasant but not inviting.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Pork was the only meat option available for breakfast. One staff member was a bit standoffish. There is a constant language barrier or at appeared that way, (She could not speak or understand English or May have ignored me or brushed me off due prejudices) FYI: sometimes a particular racial group pretend to not know English so they do not have to communicate or assist with a certain ethnic group of people) When I need assistance or asked a question the lady in breakfast area was never able assist anyway leaving me to consistently go to and ask the front desk. either way they should have staff that are friendly, eager and willing to help, and who can also understand English and speak it.

    Front desk staff was pleasant. Location was convenient, access to multiple restaurants. They had a waffle machine. Beds were cozy.

    Stayed in February 2023

  • Reviewed: 14 March 2023

    7.0
    Good
    • Business trip
    • People with friends
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Super clean extra comfy bed friendly staff easy access to the hwy complimentary breakfast , What more can you ask for.

    Recommendations for a great location, comfortable, excellent price this is your place.

    Stayed in March 2023

  • Reviewed: 2 February 2023

    8.0
    Amazingly friendly staff , Super comfortable great location quick on & off highway access
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A little more fresh scent inside of the rooms and units AC heat and units coils could be up kept a little better, For respiratory and allergy purposes.

    Having complimentary breakfast is a major plus with a great stay in location

    Stayed in February 2023

  • Reviewed: 5 January 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I did not like the fact that even though a continental breakfast was advertised, the property did not serve anything at all.

    Stayed in January 2023

  • Reviewed: 5 January 2023

    6.0
    It was adequate and clean but needs refreshing
    • With a pet
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No breakfast. Needs updating.

    No breakfast. Room needs to be spruced up. Evidently they have a plan to update

    Stayed in January 2023

  • Reviewed: 3 January 2023

    8.0
    It was ok. Just very dissatisfied about the issues stated above
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dirty towel and dirty bed sheet

    Location and price remolded

    Stayed in January 2023

  • Reviewed: 31 December 2022

    7.0
    clean
    • Business trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    false advertising no free breakfast

    it was very clean

    Stayed in December 2022

  • Reviewed: 29 April 2024

    1.0
    no water no ice
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I paid for a room with a hydromassage bathtub and it turns out that they didn't have one, it was false advertising. The ice machines were not working and when I went down to get water they did not have drink machines and at reception they did not have any water left

    nada

    Stayed in April 2024

  • Reviewed: 22 April 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Suite with Jetted Tub - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    False advertising says ice machine but ice machine doesn’t work was told breakfast but you only got a half way done sausage and no eggs the room had a real loud beach smell that messed with my allergies over night staff really didn’t want to give you towels

    The jet tub

    Stayed in April 2024

  • Reviewed: 11 April 2024

    10
    It was a great room for the price I paid and the spa bath in the room is 10/10.
    • Leisure trip
    • Couple
    • King Suite with Jetted Tub - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room smell could have been better. Luckily, I keep smell goods in my bag when I travel.

    Spa tub and bed was big and spacious.

    Stayed in April 2024

  • Reviewed: 23 March 2024

    10
    Clean, quiet and relaxing!
    • Leisure trip
    • Couple
    • King Suite with Jetted Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing I didn’t like!

    We loved the Jacuzzi in the room. Very nice to relax in while watching tv after a long drive. The staff is very friendly and the location is near everything you would need. We will stay here again for sure!

    Stayed in March 2024

  • Reviewed: 21 March 2024

    1.0
    The stay was whack
    • Business trip
    • People with friends
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff act like they don’t understand English but understand well when you talk about something they want to hear They kept half my deposit said to replace some towels when I had my own they never messaged or called and said anything about towels being messed up The hotel smells It was all the way around weird vibes will never stay here ever again

    Not nothing

    Stayed in March 2024

  • Reviewed: 7 March 2024

    4.0
    Would not recommend.. spend a few more dollars and stay elsewhere
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The elevator was broken the duration of our stay so we had to climb up 3 flights of stairs each day which was hard to do being that I have a knee problem. The shower he was did not put out much water as it was old and needs to be replaced., inside the stairwell someone dropped a muffin and it stayed there the whole entire time we were there as no one cleaned up around the stairwells.

    The room was clean

    Stayed in March 2024

  • Reviewed: 22 February 2024

    1.0
    Terrible
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Didn’t like anything about the stay, will not recommend

    Stayed in February 2024

  • Reviewed: 20 February 2024

    1.0
    Wrong room, over paid. HORRIBLE STAFF. Gas smell.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I called in advance the day of my booking to let them know we were going to arrive a little bit late than check in time. The older lady in the front said it was no problem and that it didn’t have to be at that exact time. Once arrived, we were jet lagged just wanting to sleep and enjoy our weekend. Our room that WE booked was given to someone else and the lady ended up giving us a basic room when we had paid extra for the whirlpool king room. My husband went to complain to see if there was anything we can do and she was completely rude. Never did they once apologized for the confusion and at least admitted to there mistake. Never once did we get the difference back of at least the money for the room difference. Also, they took 40 mins to just give us the basic room and just clean it quickly so we can go in. NEVER AGAIN. Plus, we were not the only ones having trouble with our stay. There were several people who were also having trouble with the staff. To sum up, they also had a horrible Gas leak smell.

    Nothing. We had a horrible stay.

    Stayed in February 2024

Showing 1 – 25

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