1 Prospect Pointe, Niagara Falls, NY 14303, United States
#4 of 8 B&Bs and Inns in Niagara Falls
Guests' ChoiceBased on 2703 hotel reviews
8.1Cleanliness
8.2
Comfort
8.3
Location
9.6
Facilities
8.0
Staff
8.6
Value for money
8.1
Free WiFi
8.0
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End of dialog contentReviewed: 29 May 2024
Alberto
United StatesIt's not well taken care of and not so clean. The beds are spring mattress and not very comfortable.
Close to the falls
Stayed in May 2024
Reviewed: 29 May 2024
Kateryna
United Statesbreakfast was so bad
everything was great, except breakfast
Stayed in April 2024
Reviewed: 27 May 2024
Alexander
United StatesI did not like that I was charged an extra 10 dollars to park my car in the hotel, and I absolutely disliked the lack of people working the breakfast area. Half the products weren’t there. No fruit at all.
The only thing I really enjoyed was the location to the falls. Other than that, it’s a basic hotel room.
Stayed in May 2024
Reviewed: 26 May 2024
Suraiya
United StatesThe rooms were not the cleanest, but the housekeeper cleans the room if asked. There was a morning cleaning staff (I didn’t catch his name but he was big and white) and he was going around pushing people out of his way during breakfast: I saw him say “excuse me” while shoving people and proceeding to fill up the breads on display. The other staff were great though; very sweet and accommodating.
The location is perfect — only a couple minutes walk to the state park. The reception staff are very sweet and helpful.
Stayed in May 2024
Reviewed: 26 May 2024
Nikhil
United KingdomOld property needs management and better cleaning
Excellent location, very close to Niagara Falls
Stayed in May 2024
Reviewed: 24 May 2024
Vivian
United StatesNo shuttle
Close proximity to the falls
Stayed in May 2024
Reviewed: 24 May 2024
David
United KingdomNothing much really.. it's a 2 star hotel and that's what we got...
The location was great and the staff were friendly and helpful.
Stayed in May 2024
Reviewed: 24 May 2024
Dale
United StatesOther than cosmetic issues with the room that maintenence needs to work on... old water stains to cover, replace caulk in bathroom. A couple of loose outlets that need replacement due to age.
Great location within walking distance to the falls
Stayed in May 2024
Reviewed: 24 May 2024
Mosher
United StatesCleanliness
location was perfect.
Stayed in May 2024
Reviewed: 24 May 2024
Tatyana
United StatesBest location, just in front of the niagara falls, Perfect stay
Stayed in May 2024
Reviewed: 24 May 2024
Lauren
United StatesThe breakfast room was kind of a mess, even though someone was there working. Trash needed to be emptied; hot food had run out even by 8 in the morning.
Excellent location, within easy walking distance to the falls.
Stayed in May 2024
Reviewed: 22 May 2024
Ghosh
United StatesRoom position
Complimentary breakfast and location
Stayed in May 2024
Reviewed: 22 May 2024
Prijy
IndiaGreat Location. just next to Niagara falls
Stayed in May 2024
Reviewed: 22 May 2024
Ajay
SwedenBreakfast could be better.
Stayed in May 2024
Reviewed: 22 May 2024
Monika
United StatesThere was dirty towels hanging on bathroom door- and not sure if the bath was cleaned from previous stay, but overall it was clean and there was fresh towels for us.
Staff was very friendly, we didnt get rooms close together (on 6th and 1st floor) , view from the top one was incredible. Room was clean. Breakfast was delicious with big variety of food and drinks. Location was great. There is a parking for $10 fee available.
Stayed in May 2024
Reviewed: 21 May 2024
Julie
United StatesWould recommend this hotel Friendly, efficient, staff. I am talking about all the employees,kitchen,housekeeping,and front desk. So,close to the river,you can hear it,the moment you walk out the front of the hotel.
Stayed in May 2024
Reviewed: 21 May 2024
Joy
United StatesNot enough seating in lobby. Two lobby cushions stained. (Good grief). Bland wall colors.
Location, friendliness of staff, free breakfast, clean room, working air conditioner and key card.
Stayed in May 2024
Reviewed: 20 May 2024
Anne
United StatesLocation was great . Right next to Niagara falls park. The room needed a refresh for the carpet and chair which were worn. The breakfast was fantastic and we were offered eggs, potatoes, sausage, yourgurt, and there were many other items.
Stayed in May 2024
Reviewed: 20 May 2024
David
United KingdomWell it's a 2 star hotel and that's what you get.
The Location is perfect. Near everything. Rooms are a good size. Staff were very helpful and friendly.
Stayed in May 2024
Reviewed: 19 May 2024
Rastislav
Czech RepublicBreakfast could be better...
Location of the hotel. Close to the Niagrara Falls, private parking, easy to access...
Stayed in May 2024
Reviewed: 18 May 2024
Bonnie
United Statesbreakfast was fair-disappointed at lack of any fruit or meat
Stayed in May 2024
Reviewed: 15 May 2024
S
United StatesA supervisor yelled yet her housekeeping employee in front of me pretty rudely.. she was wrong and eneded up apologizing her. The supervisor should understand that guest doesn't have to experience internal issues. One employee in breakfast room was pretty rude and pushed me a little to get to his area. He was rude to most guests. Bathroom faucet would leak and keep the top wet at times. Had to keep towels around it. Drawer was sticky and dirty. I could use only one after wiping it down. Private parking included but it was not disclosed that there is a charge per night. Front desk staff may need to create a better smile or greeting culture in lobby for checked in guest and not have blank look. Besides these minor things the stay was great and may come back again.
The room was overall clean, amenities were plenty, breakfast was great. Location is 'Best'... state park and all the available food around the area were in minutes walking distance. Staff was friendly. Plenty of parking. Atmosphere inside was calm and welcoming. Plenty of lamps and natural light in room. Fast cheking in and out.
Stayed in May 2024
Reviewed: 15 May 2024
Jessie
United KingdomBreakfast was as expected for a motel not a hotel ! Breakfast was unimaginative. There was no fruit on offer
Location , bed and pillows excellent and check-in
Stayed in May 2024
Reviewed: 14 May 2024
David
OmanBreakfast.
Location.
Stayed in April 2024
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