12424 Research Boulevard, Austin, TX 78759, United States
#195 of 210 hotels in Austin
Guests' ChoiceBased on 339 hotel reviews
5.2Cleanliness
5.8
Comfort
6.0
Location
7.0
Facilities
5.7
Staff
6.6
Value for money
6.2
Free WiFi
5.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 May 2024
Fernanda
MexicoDirty lobby and no breakfast except for coffee.
The room was in good fair condition.
Stayed in May 2024
Reviewed: 25 February 2024
Sewell
United StatesHallways had outdated carpet. The remote on the TV in the living room had buttons that didn't work, preventing me from pressing OK to pull up apps, tv guide, etc. The bathroom amenities were subpar. I suppose if I was going to live there for an extended stay, I would supply my own, but for one night, I've seen far better at higher level star hotels for the same rate or less. Overall, the room was dingy. The kitchen table was dirty. The paint on the walls seemed drab, same as the curtains. The AC unit in the bedroom did not function properly (I could not lower AC below 74 or change fan speed). The location was seedy at best with what can only be described as "crack heads" wandering around on their phones, smoking cigarettes in the parking lot. I honestly did not feel safe leaving my car in the parking lot over night considering I am currently holding most of my wardrobe and valuables in it. Although the receptionist was adequate and new exactly how to retrieve my reservation and check me in, he lacked personality and professional etiquette (casually tossing my ID on the table instead of handing it back to me, zero eye contact or warm welcome, did not mention wifi until I inquired or mention when breakfast began and ended). Lastly, the free wifi was hardly usable.
Great price for a suite. Bed was clean and there were 2 smart tvs available. Kitchen seemd decent for a temporary stay. Keep in mind I was only there for one evening. The rooms were spacious and the property was quiet at night.
Stayed in February 2024
Reviewed: 24 November 2023
Kirby
CanadaThis room was not very clean or fit for guests. Unfortunately they had nothing else to give us so they did arrange a discount. I cannot speak to other rooms but we had to ask for toilet paper, there were no bulbs in the lamps and the room was not what was advertised!
The bed was extremely comfortable!
Stayed in November 2023
Reviewed: 5 November 2023
Gordon
United StatesBreakfast was just a grab a grano;a bar and a cup of coffee. not really a breakfast
Check in was easy and check out was easy
Stayed in October 2023
Reviewed: 30 October 2023
Moises
United StatesThe carpet was dirty and the towels were not clean at all. They looked as if they been used by someone else. I was grossed out that I almost used them.
Access to the highway easily
Stayed in October 2023
Reviewed: 13 September 2023
Toni
United StatesRoom was dirty behind all furnishings and under the bed. Bathroom had noticeable repairs done poorly and already failing. Cleaning staff entered my room 3 times without notification. They do not have covered tables and grills where pool used to be. The area is closed off. Breakfast is never put out at same time and items held back. Was told I could go to 7-11 and purchase if I didn’t like it
Location
Stayed in September 2023
Reviewed: 5 September 2023
Senthil
United StatesNot enough staffs and it’s not welcoming
Stayed in September 2023
Reviewed: 17 August 2023
Benjamin
United StatesLots of bugs and ROACHES!! In less than 15 mins, I killed more than 5 roaches and saw others but couldn’t kill them in time. The grab and go breakfast is the WORST I’ve ever seen (I stay at hotels for work frequently).
The staff member Jack was awesome and very nice
Stayed in August 2023
Reviewed: 16 August 2023
Angelica
United StatesThe hotel is very dated. It needs a major upgrade. Appliances are super outdated & rusting. Bathroom door had to be lifted a certain way to close. The room didn’t seem like it was cleaned at all. The sinks were dirty. And it took 30+ minutes of calling the front desk & waiting for a staff member to come the front to check us in.
The set up was cool with the little living room area & bedroom area.
Stayed in July 2023
Reviewed: 4 August 2023
Edgar
United StatesThe room was infested with bugs, mainly centipedes and silverfish. And I mean infested. There was an entire colony of them in the bathroom. I immediately asked about changing the room but was told that there was nothing they could do...and that the bugs weren't harmful! I stayed because I didn't feel safe to press the issue and I needed to get some rest. But I wouldn't stay at this place ever again. Meanwhile, my dad stayed in another Extended Stay America location had a nice room and the hotel was much cleaner. Yuck.
I was on the first floor.
Stayed in July 2023
Reviewed: 24 July 2023
Armenta
United StatesThere was no coffee. No coffee maker in the room or in the lobby. The pull out mattress was icky. I felt stuff crawling on me, but I didn't see any bugs. The carpet in the hallways was stinky and the room did not smell pleasant. The staff was very friendly.
We had a nice view of the courtyard.
Stayed in July 2023
Reviewed: 26 June 2023
Shamyra
United StatesNo pool
I would like to set up a pool!
Stayed in June 2023
Reviewed: 24 June 2023
Holly
United StatesDirty, coffee ran out before I could have some, no wall between 2 rooms in a suite
Stayed in June 2023
Reviewed: 28 May 2023
Esmeralda
United Statesjust the staff
too many roaches
Stayed in May 2023
Reviewed: 24 May 2023
Elena
United StatesSmell of cigarrte everywhere. Staff was not really around much
Price was affordable.
Stayed in May 2023
Reviewed: 21 May 2023
Pamela
United StatesThis hotel was picked because the online ad said there was pool access. I had exams for school that I had to take, so the consolation prize to my kids was that they could go swimming while they wait for me to finish my schoolwork. Turns out the pool, that I had an amazing view of from my room, was permanently closed, contrary to the ad online. Another disappointment is that I had to go to CVS and buy my own toilet paper because the hotel was out of stock and "couldn't help me". Another disappointment was the disgusting unclean room that we got. My children had to clean their own room before they were able to unpack. When they opened the pull out couch to sleep, they found dirty clothes and bedding, dog toys and all kinds of trash. When I asked the front desk to help out, they said they would have someone come up to clean. When we returned that evening, it was not cleaned. I called the front desk again and was told that I would just have to deal with it until morning because there wasn't anyone around to help me.
Staff Son (Shawn) was excellent! They listened to everything I said and gave me all the information I needed. They were honest and forthcoming about the downfalls of the facility
Stayed in May 2023
Reviewed: 29 April 2023
Thomas
United StatesNo plates no cooking pans no silverware
The price
Stayed in April 2023
Reviewed: 19 April 2023
Rich
United StatesVery untidy lobby and breakfast room
Friendly staff. Comfortable bed. Hot shower
Stayed in April 2023
Reviewed: 6 April 2023
Mario
United StatesI couldn't sleep doors slamming the room above me loud otherwise I slept good.
I like to say the room I like to view the size of the room but I preferred the third floor cuz it was too noisy in the bottom floor
Stayed in April 2023
Reviewed: 12 March 2023
Corinna
United StatesThey didn't have trash cans.
It was ok
Stayed in March 2023
Reviewed: 8 November 2022
Angelina
United StatesNeed to clean more
You get what you pay for
Stayed in November 2022
Reviewed: 6 November 2022
Angelina
United StatesNot clean Room was not cleaned after 1 week stay Saw bugs
Bed was comfortable price was good
Stayed in November 2022
Reviewed: 12 September 2022
Angel
United Statespee,mildew in the bathroom, dirty sheets
nice staff
Stayed in September 2022
Reviewed: 2 August 2022
Carol
United StatesThere need to be more lights in the room. I think a lamp is not working. Also, the shower curtain is about 8 inches too short. Water got all over the floor. This is a silly problem and easy to fix. The "breakfast" was just granola bars and instant oatmeal.
The bed was comfortable. I liked that there was an A/C unit in the other room so we didn't have to run the one right next to the bed. There was a nice walk to a wonderful pop-up coffee place and taqueria. Food and drink were excellent!
Stayed in August 2022
Cape Town, South Africa
Bridlington, UK
Springfield, USA
Chania Town, Greece
Wainwright, Canada
Montego Bay, Jamaica
Karlovy Vary, Czech Republic
Servigliano, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content