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  5. Reviews of Extended Stay America Suites - Austin - Northwest - Research Park

Reviews of Extended Stay America Suites - Austin - Northwest - Research Park 2 stars

12424 Research Boulevard, Austin, TX 78759, United States

#195 of 210 hotels in Austin

Guests' Choice

Review score

Based on 339 hotel reviews

5.2

Score breakdown

  • Cleanliness

    5.8

  • Comfort

    6.0

  • Location

    7.0

  • Facilities

    5.7

  • Staff

    6.6

  • Value for money

    6.2

  • Free WiFi

    5.6

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Showing 1 – 25

  • Reviewed: 16 May 2024

    6.0
    Do not believe I will return to this hotel.
    • Business trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights

    Dirty lobby and no breakfast except for coffee.

    The room was in good fair condition.

    Stayed in May 2024

  • Reviewed: 25 February 2024

    5.0
    Great price for a spacious room, yet staff lacked professionalism and interiors were outdated
    • Leisure trip
    • Solo traveller
    • One Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hallways had outdated carpet. The remote on the TV in the living room had buttons that didn't work, preventing me from pressing OK to pull up apps, tv guide, etc. The bathroom amenities were subpar. I suppose if I was going to live there for an extended stay, I would supply my own, but for one night, I've seen far better at higher level star hotels for the same rate or less. Overall, the room was dingy. The kitchen table was dirty. The paint on the walls seemed drab, same as the curtains. The AC unit in the bedroom did not function properly (I could not lower AC below 74 or change fan speed). The location was seedy at best with what can only be described as "crack heads" wandering around on their phones, smoking cigarettes in the parking lot. I honestly did not feel safe leaving my car in the parking lot over night considering I am currently holding most of my wardrobe and valuables in it. Although the receptionist was adequate and new exactly how to retrieve my reservation and check me in, he lacked personality and professional etiquette (casually tossing my ID on the table instead of handing it back to me, zero eye contact or warm welcome, did not mention wifi until I inquired or mention when breakfast began and ended). Lastly, the free wifi was hardly usable.

    Great price for a suite. Bed was clean and there were 2 smart tvs available. Kitchen seemd decent for a temporary stay. Keep in mind I was only there for one evening. The rooms were spacious and the property was quiet at night.

    Stayed in February 2024

  • Reviewed: 24 November 2023

    4.0
    Huge disappointment
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This room was not very clean or fit for guests. Unfortunately they had nothing else to give us so they did arrange a discount. I cannot speak to other rooms but we had to ask for toilet paper, there were no bulbs in the lamps and the room was not what was advertised!

    The bed was extremely comfortable!

    Stayed in November 2023

  • Reviewed: 5 November 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights

    Breakfast was just a grab a grano;a bar and a cup of coffee. not really a breakfast

    Check in was easy and check out was easy

    Stayed in October 2023

  • Reviewed: 30 October 2023

    4.0
    The environment is not clean, the carpets are dirty and the smell is not a clean and fresh smell.
    • Business trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The carpet was dirty and the towels were not clean at all. They looked as if they been used by someone else. I was grossed out that I almost used them.

    Access to the highway easily

    Stayed in October 2023

  • Reviewed: 13 September 2023

    5.0
    Disappointed
    • Business trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room was dirty behind all furnishings and under the bed. Bathroom had noticeable repairs done poorly and already failing. Cleaning staff entered my room 3 times without notification. They do not have covered tables and grills where pool used to be. The area is closed off. Breakfast is never put out at same time and items held back. Was told I could go to 7-11 and purchase if I didn’t like it

    Location

    Stayed in September 2023

  • Reviewed: 5 September 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • One Bedroom Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not enough staffs and it’s not welcoming

    Stayed in September 2023

  • Reviewed: 17 August 2023

    4.0
    I would not recommend staying here
    • Business trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Lots of bugs and ROACHES!! In less than 15 mins, I killed more than 5 roaches and saw others but couldn’t kill them in time. The grab and go breakfast is the WORST I’ve ever seen (I stay at hotels for work frequently).

    The staff member Jack was awesome and very nice

    Stayed in August 2023

  • Reviewed: 16 August 2023

    4.0
    You get what you pay for with this place. Long wait time to check in & super outdated rooms.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel is very dated. It needs a major upgrade. Appliances are super outdated & rusting. Bathroom door had to be lifted a certain way to close. The room didn’t seem like it was cleaned at all. The sinks were dirty. And it took 30+ minutes of calling the front desk & waiting for a staff member to come the front to check us in.

    The set up was cool with the little living room area & bedroom area.

    Stayed in July 2023

  • Reviewed: 4 August 2023

    4.0
    Yuck! Bugs everywhere in my first floor room. They wouldn't change it!
    • Leisure trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 11 nights

    The room was infested with bugs, mainly centipedes and silverfish. And I mean infested. There was an entire colony of them in the bathroom. I immediately asked about changing the room but was told that there was nothing they could do...and that the bugs weren't harmful! I stayed because I didn't feel safe to press the issue and I needed to get some rest. But I wouldn't stay at this place ever again. Meanwhile, my dad stayed in another Extended Stay America location had a nice room and the hotel was much cleaner. Yuck.

    I was on the first floor.

    Stayed in July 2023

  • Reviewed: 24 July 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was no coffee. No coffee maker in the room or in the lobby. The pull out mattress was icky. I felt stuff crawling on me, but I didn't see any bugs. The carpet in the hallways was stinky and the room did not smell pleasant. The staff was very friendly.

    We had a nice view of the courtyard.

    Stayed in July 2023

  • Reviewed: 26 June 2023

    4.0
    Disappointing
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No pool

    I would like to set up a pool!

    Stayed in June 2023

  • Reviewed: 24 June 2023

    5.0
    Passable
    • Family with young children
    • One Bedroom Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Dirty, coffee ran out before I could have some, no wall between 2 rooms in a suite

    Stayed in June 2023

  • Reviewed: 28 May 2023

    5.0
    the price fet my budget but I would not rent again because of the roaches
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    just the staff

    too many roaches

    Stayed in May 2023

  • Reviewed: 24 May 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Smell of cigarrte everywhere. Staff was not really around much

    Price was affordable.

    Stayed in May 2023

  • Reviewed: 21 May 2023

    4.0
    If it weren't for staff Son, I would give my stay 1 out 10.
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights

    This hotel was picked because the online ad said there was pool access. I had exams for school that I had to take, so the consolation prize to my kids was that they could go swimming while they wait for me to finish my schoolwork. Turns out the pool, that I had an amazing view of from my room, was permanently closed, contrary to the ad online. Another disappointment is that I had to go to CVS and buy my own toilet paper because the hotel was out of stock and "couldn't help me". Another disappointment was the disgusting unclean room that we got. My children had to clean their own room before they were able to unpack. When they opened the pull out couch to sleep, they found dirty clothes and bedding, dog toys and all kinds of trash. When I asked the front desk to help out, they said they would have someone come up to clean. When we returned that evening, it was not cleaned. I called the front desk again and was told that I would just have to deal with it until morning because there wasn't anyone around to help me.

    Staff Son (Shawn) was excellent! They listened to everything I said and gave me all the information I needed. They were honest and forthcoming about the downfalls of the facility

    Stayed in May 2023

  • Reviewed: 29 April 2023

    6.0
    Not happy
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No plates no cooking pans no silverware

    The price

    Stayed in April 2023

  • Reviewed: 19 April 2023

    5.0
    Good Value, but sweeping the lobby shouldn't cost a lot
    • Leisure trip
    • Solo traveller
    • One Bedroom Suite - Non-Smoking
    • Stayed 3 nights

    Very untidy lobby and breakfast room

    Friendly staff. Comfortable bed. Hot shower

    Stayed in April 2023

  • Reviewed: 6 April 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I couldn't sleep doors slamming the room above me loud otherwise I slept good.

    I like to say the room I like to view the size of the room but I preferred the third floor cuz it was too noisy in the bottom floor

    Stayed in April 2023

  • Reviewed: 12 March 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They didn't have trash cans.

    It was ok

    Stayed in March 2023

  • Reviewed: 8 November 2022

    5.0
    Business
    • Business trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Need to clean more

    You get what you pay for

    Stayed in November 2022

  • Reviewed: 6 November 2022

    5.0
    Passable
    • Business trip
    • Family with young children
    • One Bedroom Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Not clean Room was not cleaned after 1 week stay Saw bugs

    Bed was comfortable price was good

    Stayed in November 2022

  • Reviewed: 12 September 2022

    4.0
    not amazing at all
    • Business trip
    • Solo traveller
    • One Bedroom Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    pee,mildew in the bathroom, dirty sheets

    nice staff

    Stayed in September 2022

  • Reviewed: 2 August 2022

    5.0
    It was adequate. The place was quiet and conveniently located.
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights

    There need to be more lights in the room. I think a lamp is not working. Also, the shower curtain is about 8 inches too short. Water got all over the floor. This is a silly problem and easy to fix. The "breakfast" was just granola bars and instant oatmeal.

    The bed was comfortable. I liked that there was an A/C unit in the other room so we didn't have to run the one right next to the bed. There was a nice walk to a wonderful pop-up coffee place and taqueria. Food and drink were excellent!

    Stayed in August 2022

Showing 1 – 25

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