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  5. Reviews of SureStay Hotel by Best Western Oklahoma City West

Reviews of SureStay Hotel by Best Western Oklahoma City West 3 stars

321 S. Rockwell Ave, Oklahoma City, 73128-2221, United States

#94 of 171 hotels in Oklahoma City

Guests' Choice

Review score

Based on 640 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.0

  • Facilities

    7.8

  • Staff

    8.3

  • Value for money

    8.2

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 13 May 2024

    7.0
    Clean and comfortable. Very knowledgeable and friendly staff.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Needed a thicker blanket on bed. Water pressure in shower was weak.

    It was very clean. The mattress was very comfortable.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Beds were like sleeping on blocks

    For the price it wasn't bad. Staff was nice

    Stayed in May 2024

  • Reviewed: 2 May 2024

    8.0
    Nice place to stay, I recommend.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Towels were very clean but stained. Door was not very secured.

    Very good location in OKC if you are just stop to have some rest and next day continue your trip. Nice breakfast, clean room.

    Stayed in May 2024

  • Reviewed: 15 April 2024

    9.0
    Stayed for a day , it is good.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Some of the doors are broken but still a good place to stay for the rate they are offering

    Cleanliness

    Stayed in April 2024

  • Reviewed: 8 February 2024

    8.0
    great
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night

    quiet, clean

    Stayed in January 2024

  • Reviewed: 26 January 2024

    7.0
    Good for a quick stay, but not an extended stay.
    • Business trip
    • Family with young children
    • King Room
    • Stayed 7 nights
    • Submitted via mobile

    The “clean” towels in the room were dingy. So didn’t give the feel to me that they were really clean. I had a roache come out on my first and second night there. I stayed 7 nights. After I sprayed and disinfected, I didn’t have anymore issues with roaches, that I saw.

    Staff was nice. Price was affordable for the room quality. Location was central to shopping center and highway. Water was nice and hot

    Stayed in January 2024

  • Reviewed: 26 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Quite clean and quiet. Bed very comfortable. Appreciated the desk and office-type chair.

    Stayed in January 2024

  • Reviewed: 20 January 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Everything was good and in line with expectations. Slightly unfriendly staff at the desk

    Stayed in January 2024

  • Reviewed: 26 December 2023

    9.0
    Relaxing place to stop on a long road trip.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    There is nothing to complain about. ;) :)

    The hotel was comfortable for me and my son!

    Stayed in December 2023

  • Reviewed: 26 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Smell of smoke in the room

    Convenient location, comfortable beds

    Stayed in November 2023

  • Reviewed: 27 October 2023

    9.0
    Great value! Do recommend!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    They charge a $40 incidental deposit on your credit card but credited back after you check out if everything is ok.

    Great value. Doors do open to outside but did not feel unsafe. Room was as good as any opening to the inside. Very close to shopping and restaurants (Olive Garden, Texas Roadhouse, etc.). Building looks like it has been remodeled. Clean and comfortable bed. Good TV & Wi-Fi. Laminate flooring.

    Stayed in October 2023

  • Reviewed: 21 October 2023

    7.0
    Perfect place for a quick pit stop.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Proximity to the highway might concern some people. We didn't encounter any problems, but be aware that the parking lot and rooms are fairly isolated.

    Stopped off here on a road trip across the US. We stayed because it was cheap and we just needed somewhere to rest up. It is basic and nothing fancy, but clean and safe.

    Stayed in August 2023

  • Reviewed: 19 October 2023

    8.0
    Adequate. Very clean.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Attendant was gone. I waited 30 minutes for the desk to open so I could check in. Breakfast was extremely basic. When a place says it includes breakfast,I wish they would specify continental or American.

    Dry clean. I like being able to walk right out of my door to my truck instead of thru the hotel and lobby.

    Stayed in October 2023

  • Reviewed: 18 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The first room we entered had been smoked in.

    We left too early to eat breakfast. It was quick and easy to switch rooms when we discovered that the first one we were assigned had been smoked in. The staff was helpful and professional

    Stayed in October 2023

  • Reviewed: 16 October 2023

    8.0
    Place was decent but staff gave us trouble when our room key wouldn’t work. It would work only sometimes and then of cou
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Not all towels were clean to a liking..

    Cheap and convenient

    Stayed in October 2023

  • Reviewed: 22 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I liked everything

    The bed was absolutely the best king bed ever.

    Stayed in September 2023

  • Reviewed: 13 September 2023

    8.0
    Very good
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 10 nights
    • Submitted via mobile

    Breakfast was bare minimum. The laundry area didn't work and it was sketchy looking.

    Stayed in July 2023

  • Reviewed: 8 September 2023

    8.0
    Take dirty towels but did not leave clean towels
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    When housekeeping picked up the dirty towels but did not leave any clean fresh ones ,had to go ty o the front desk and ask for clean towels

    Location

    Stayed in September 2023

  • Reviewed: 16 August 2023

    9.0
    For the reasonable price, our hotel was well worth it and close to decent restaurants.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    very plain

    clean, comfortable, good parking

    Stayed in August 2023

  • Reviewed: 11 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No bathtub; Bedding wasn't fresh on the top and most hotels don't wash it unless it has visible staining. I could tell it wasn't fresh as it had some kind of an odor on just the comforter; The attended staff appeared overworked and generally I prefer a more cherry attitude from customer service; When given permission for a late check out the housekeeping staff knocked on my door two different times causing me to have to run to the door to tell them I called and thus missed the point of me getting a late checkout. 😑 Room was a bit stuffy at first and I even smelled Marijuana coming from a neighboring room while inside my own. Was charged $20 to check in approx 4 hours early, personally not sure how much other hotels charge if they do.

    Bed is super comfy; The staff was accommodating; Was grateful that I was able to check in early. Aesthetically pleasing interior. Quiet for the most part.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    9.0
    Very quick in and out
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Ok

    Very Close to shopping centers

    Stayed in August 2023

  • Reviewed: 6 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    It had a big yellow jacket wasp nest 2 doors down from me and one door over from my grandson I told the staff about it and they had no clue of what it was and it was still there when I left.

    It was clean and the staff was friendly

    Stayed in July 2023

  • Reviewed: 5 August 2023

    8.0
    Very good
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    When I first entered the room it had an order that smelled like a wet dog. But once I opened the door and let the room air out, the smell went away

    The location was good, it was quite, and it fit the purpose for our overnight stay.

    Stayed in August 2023

  • Reviewed: 2 August 2023

    7.0
    it was ok i would stay there again
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    nothing

    it was ok traffic was thick

    Stayed in August 2023

Showing 1 – 25

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