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  5. Reviews of SureStay Hotel by Best Western Oklahoma City West

Reviews of SureStay Hotel by Best Western Oklahoma City West 3 stars

321 S. Rockwell Ave, Oklahoma City, 73128-2221, United States

#93 of 170 hotels in Oklahoma City

Guests' Choice

Review score

Based on 628 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.1

  • Location

    8.0

  • Facilities

    7.9

  • Staff

    8.2

  • Value for money

    8.2

  • Free WiFi

    8.5

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Showing 76 – 100

  • Reviewed: 10 May 2022

    9.0
    Pleasant and Quiet
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No complaints.

    Very clean and updated rooms, staff was super friendly, within walking distance of several places to eat and shop. Yes, it’s an older motel, and yes it’s close to an equipment dealer and RV sales lot. However, this just meant it was quiet at night. Would stay again. Future guests do need to be aware there was a $40 deposit required, but was easily returned the next morning.

    Stayed in April 2022

  • Reviewed: 29 April 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom shower walls were dirty. Hearing the other guests upstairs. On my 2nd stay in room 122 one of the lights/charging outlet did not work and the hair dryer also did not work.

    Beds are large and comfy. Rooms are well lit

    Stayed in April 2022

  • Reviewed: 26 April 2022

    7.0
    Decent place near I-40 to catch a nap
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No problems

    No problems with late check in,

    Stayed in April 2022

  • Reviewed: 21 April 2022

    9.0
    Definitely nice
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Ice machine was broken

    Everything was clean and staff was very professional. Location to stores and eateries was great for someone out of town

    Stayed in April 2022

  • Reviewed: 15 April 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Air conditioner was very loud. Road construction right next to hotel.

    Room was clean and very roomy. Shower was nice. Good location.

    Stayed in April 2022

  • Reviewed: 15 April 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Road construction right outside door of hotel. Air conditioner was very loud.

    Room was clean and very roomy. Shower was nice. Location was ok. Near Walmart.

    Stayed in April 2022

  • Reviewed: 31 March 2022

    8.0
    worth the price and we've got all we needed
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    all ok

    Good Price and very friendly reception stuff with good humor!

    Stayed in March 2022

  • Reviewed: 22 March 2022

    7.0
    just overall a good place to stay
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    just how clean it was for the price

    Stayed in March 2022

  • Reviewed: 11 February 2022

    7.0
    Convenient location and Modern room
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    The heater didn't work so well! I had to take a hot shower to get warm and then the shower curtain kept sticking to me. They should change the shower curtains (or shower rods). The room was quite spacious and the heater was on the far side of the room. So it took a long time for the room to get warm and plus the heat wasn't very strong. It had just snowed when I arrived and temperatures were in the 30s.

    The room was modern, spacious and clean. The location is great, across the street from a large shopping are and right off the freeway. The water was hot and the parking was convenient. I didn't have any problems w/ other guests (or riffraffs.)

    Stayed in February 2022

  • Reviewed: 30 January 2022

    9.0
    Superb
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Well lit, comfortable, clean room. A great value.

    Stayed in January 2022

  • Reviewed: 28 January 2022

    8.0
    Nice stay!
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Had an issue with the key not working for the door to where the guy working had to bring the master key to unlock the door. As it was freezing outside.

    The room was clean and the bed was comfortable.

    Stayed in January 2022

  • Reviewed: 22 January 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Location for a road trip.

    Stayed in December 2021

  • Reviewed: 2 January 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The breakfast wasnt much to get excited about

    The rooms were clean and big and very comfortable

    Stayed in December 2021

  • Reviewed: 2 January 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast

    It was very clean and the staff was wonderful, the breakfast could have been better but it was a good place overall

    Stayed in December 2021

  • Reviewed: 29 December 2021

    9.0
    It is a nice hotel and the amenities are great!
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    not really the property, just a little note about the shower curtain. That when you take a shower, the curtain tends to stick to your shoulder. It is just a curtain rod not the curved curtain rod. With the remodeling they should have put in the curved curtain rod where the shower liner doesn’t stick to your shoulder when you’re taking a shower. Also the $40 deposit should have been mentioned when booking the room.

    Parking lot was well lit.

    Stayed in December 2021

  • Reviewed: 28 December 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Staff is sometime too strict

    Room was presentable and clean

    Stayed in December 2021

  • Reviewed: 30 November 2021

    9.0
    Superb
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    That the room I was in the TV didn't have a signal, and I called the front desk but no one came to the room to try and fix it.

    Stayed in November 2021

  • Reviewed: 25 November 2021

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    It was a well kept room. The shower was terrific!

    Stayed in November 2021

  • Reviewed: 20 November 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    grab-and-go breakfast has to go

    The price

    Stayed in November 2021

  • Reviewed: 17 November 2021

    9.0
    Excellent quality for the price!
    • Business trip
    • Couple
    • King Room
    • Stayed 6 nights
    • Submitted via mobile

    The only downside is that we asked for towels a couple times and they either had only one available (yes, one towel lol) or none available. So they may want to invest in more towels. Also, towels we had weren’t the cleanest.. had stains and other peoples hair stuck to them.

    Room was clean and comfortable. I was surprised at how nice it actually was. Loved the flooring and the plug ins on the tables right next to the bed. TV worked well along with a mini fridge and microwave. Location felt safe and we were near lots of great shopping and restaurants. Parking lot was well lit. Front desk guy was very kind.

    Stayed in November 2021

  • Reviewed: 28 October 2021

    9.0
    Superb
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Air conditioner cover rattled

    Easy access, clean

    Stayed in October 2021

  • Reviewed: 3 October 2021

    9.0
    Clean, friendly staff and very nice rooms. They’re even equipped for me to iron if I need to.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    There was a grasshopper in the room that had to kill.

    There was a grasshopper

    Stayed in October 2021

  • Reviewed: 20 September 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The mirror had lipstick marks on it and the tops of the desk and bedside tables were dusty. The towels were rough and very small. It was a Saturday night and there was lots of loud noises all night long, making it very difficult to get any rest. The deadbolt on the door would not work and I had to rely on the chain, which made me a little uncomfortable.

    The staff was very friendly, professional, and helpful. The bed was really comfortable and I loved that there were several pillows.

    Stayed in September 2021

  • Reviewed: 17 September 2021

    8.0
    I would stay there again.
    • Leisure trip
    • Solo traveller
    • King Room with Roll-In Shower - Disability Access
    • Stayed 6 nights
    • Submitted via mobile

    Commodities could have been better. They have a coffee pot in the room. But no coffee only 2 of the 6 days I was there was coffee supplied. Bath mat there first day. Didn’t see it again until the 4 day.

    The location was great. The room was big and clean The access was great. Great tv Great shower. Comfortable bed.

    Stayed in September 2021

  • Reviewed: 7 September 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    VERY nice place to stay.

    Stayed in September 2021

Showing 76 – 100

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