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Reviews of Extended Stay America Suites - San Jose - Morgan Hill 2 stars

605 Jarvis Drive, Morgan Hill, CA 95037, United States

#9 of 13 hotels in Morgan Hill

Guests' Choice

Review score

Based on 224 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.5

  • Location

    8.0

  • Facilities

    7.3

  • Staff

    7.9

  • Value for money

    7.3

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 23 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night

    breakfast service

    everything

    Stayed in April 2024

  • Reviewed: 20 April 2024

    8.0
    Fair, but I would use them again.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn’t realize I had to ask for shampoo in advance so I had to come out of the room and wait for staff, which was nowhere to be found; so I had to call them on the phone from the outside? Basically very understaffed.

    Price was reasonable.

    Stayed in March 2024

  • Reviewed: 15 April 2024

    6.0
    It was ok.
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom smelled faintly of cigarettes. The carpet and walls are showing their age - not terrible, just a bit worn. You have to ask for basic things like blankets and shampoo.

    The bed was pretty comfortable and I liked being on the third floor. The price was reasonable.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Location is right off the freeway. Perfect location in between Morgan Hill and the San Jose boarders.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    7.0
    Comfortable place for a quick stay overnight on the move on. Not really a breakfast. Granola bars.
    • Business trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night

    Sticky floors. Had kitchenette but no pots, pans, glasses or silverware. Had to get that separately so I did not bother to do that. The heating and cooling system was on full blast on the AC when I arrived. Chilly! Hard to regulate. The floors were sticky and not clean. I did not walk in there without my shoes on. Bathroom was "cleanish" so it was acceptable for a one night stay. They need to step-up the housekeeping. I did not spend a lot of time in the room and I knew I would not when I booked it. It was loud with people tromping around above me. So, this is a "lay your head down" place to stay for a limited time on a budget.

    Convenient to the location I needed to go for work. Shopping available at nearby Walmart. Easy in and out.

    Stayed in March 2024

  • Reviewed: 23 February 2024

    6.0
    Need more customer service
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn't like the attitude of the front desk workers.not friendly and no customer service

    I liked my room and the area of the hotel it was convenient to nearby stores.

    Stayed in February 2024

  • Reviewed: 17 February 2024

    8.0
    Good value
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location is questionable and the bed was horribly uncomfortable

    Affordable and clean

    Stayed in February 2024

  • Reviewed: 29 January 2024

    6.0
    The hotel offers less service/amenities for an exorbitant cost.
    • With a pet
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Unkempt grounds filled with trash and do droppings.

    Location, proximity to work.

    Stayed in January 2024

  • Reviewed: 17 December 2023

    8.0
    The staff was very pleasant, outgoing, helpful and professional.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Opening the door with the card key. Once it was no good or deactivated and I was required to lug my baggage down the long hall, into the elevator and back to the front desk. It took several times inserting the activated key card before the button turned green and the timing of the handle had to be just right. So, that was very frustrating. Parking - I am permanently disabled and there were not enough handicapped parking spots close in distance to the front lobby and the lighting in the parking area is very dim / low light.

    Stayed in December 2023

  • Reviewed: 25 November 2023

    8.0
    It was good
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room does not already come stocked with any kitchen basics

    Stayed in October 2023

  • Reviewed: 30 October 2023

    6.0
    Comfortable and near my destination for work
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I’m not sure if I saw cameras on the parking lot Maybe they do I didn’t mind to actually look for them , I think it’s a good idea to have some sort of security measures to toward criminal activities..

    It was clean parking lot was easy and plenty available .

    Stayed in October 2023

  • Reviewed: 22 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room did not have a coffee maker or hair dryer. There were numerous male construction worker's who were staying at the hotel drinking and hanging out in the parking lot

    Room was clean.

    Stayed in October 2023

  • Reviewed: 29 May 2023

    8.0
    nice place to stay with family
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Paint color could be cheerier.

    staff were very friendly, helpful, quick and informative. Rooms were very quiet and dark, so easy to sleep in. sheets were soft and clean.

    Stayed in May 2023

  • Reviewed: 25 March 2023

    6.0
    okay place to stay. but newer staff needs more education and bed sizes.
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    the check in girl gave Us the wrong room, but insisted it wasn’t. After having problems connecting to the motels wifi with our room number 2 hours later, we contacted the front desk where another staff member said we had the wrong room and that’s why it wasn’t working. needless to say we finally Got the King bed/ suite we paid for and moved out of the Queen bed and smaller room.

    good location to stores and multiple places to eat.

    Stayed in March 2023

  • Reviewed: 7 March 2023

    8.0
    It was ok..
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The housekeeping doesn’t know I extended my stay so she knocked at the door so loud.. The receptionist didn’t tell her..

    Hope there’s a hot breakfast.. Location was good..

    Stayed in March 2023

  • Reviewed: 20 February 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Needs maintenance.

    Room size, clean.

    Stayed in February 2023

  • Reviewed: 19 February 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The carpet was old and it had the smell of old and some of the furniture was pretty beat up.

    The price was fair for the hotel. It needed alot of upgrades.

    Stayed in February 2023

  • Reviewed: 1 November 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I need a blow dryer no know one could find one

    What breakfast

    Stayed in October 2022

  • Reviewed: 7 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night

    Breakfast was disappointing. Given breakfast was included in the price I did not expect that much but it was more like grab an average coffee and go and a few packaged snacks, and no-where to sit

    Smooth Check in and good location for a 1 night stopover. Fridge and microwave a good addition.

    Stayed in August 2022

  • Reviewed: 30 July 2022

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The towels smelled funny like they had been sitting in old dirty water..n it kinda smelled like wet dog when u walked into the lobby

    Stayed in July 2022

  • Reviewed: 11 April 2022

    8.0
    Pleasant and we would stay there again. The staff and location makes this place
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 4 nights

    I don't like that the company or management still charge as if they provide cleaning services. They do not. I had to empty my own trash, I had to get towels everyday and explain myself when I wanted to change my sheets on the bed. I certainly am not above this but I think this should be taken into consideration when charging for the room. It would have been cheaper to stay at an AIRBNB. I would insist on not staying on the first floor right by the elevator if we stayed again.

    The staff were helpful and accommodating.

    Stayed in April 2022

  • Reviewed: 9 April 2022

    6.0
    probably wouldn’t stay there again.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    smelled like wet dog. there was dog hair all over room.

    close to everything

    Stayed in March 2022

  • Reviewed: 28 March 2022

    8.0
    Comfortable Stay
    • Business trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights

    Nice hotel clean room quite

    Stayed in March 2022

  • Reviewed: 23 March 2022

    8.0
    Will stay again when we need to be there for doctor appts.
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights

    Could use maybe some more kitchen towels, papertowels, extra toilet paper

    Room was nice, bed is comfortable

    Stayed in February 2022

Showing 1 – 25

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