3000 Santa Rosa Avenue, Santa Rosa, CA 95407, United States
#32 of 33 hotels in Santa Rosa
Guests' ChoiceBased on 123 hotel reviews
5.7Cleanliness
6.5
Comfort
6.2
Location
6.9
Facilities
6.1
Staff
6.8
Value for money
6.3
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 May 2024
Patricia
United StatesRemodeling made it quite chaotic and noisy at night. Breakfast was terrible because coffee was cold and no eggs left until they made more. No one supervising that aerea. Hope they remove the hall rug as it was dirty.
The bed was very comfortable and room was very clean
Stayed in May 2024
Reviewed: 23 April 2024
Norwick
United StatesThe coffee was awful.
We love staying here but the construction was loud.
Stayed in April 2024
Reviewed: 23 April 2024
Jennifer
United StatesClean
Close to Vietnamese sandwich place and Mexican store walking distance is so awesome
Stayed in April 2024
Reviewed: 31 March 2024
Amin
United StatesStairs dirty
Ubicación
Stayed in March 2024
Reviewed: 8 January 2024
L
United StatesThere was no bedside lamp. I asked for one and got a floor lamp, not one that would go on the nightstand. It worked okay. There was a lot of construction noise as they were redoing other rooms in the manner that my room had been redone. Ok. The breakfast options available included the waffle option (nice and hot, with butter and syrup), bagels that one could toast, butter, milk, coffee. That's it. Better than nothing, but lacking . . . fruit, cereal, bread choices (no whole grain bread), jam, jelly, not to mention bacon, eggs, peanut butter. Breakfast very minimal. I opted for the waffle and appreciated the hot breakfast.
The place was super clean and had good stuff in bathroom: towels, washcloths, soap, shampoo, lotion. All good. The bed sheets, pillows, and blankets were great. There was the little coffee maker and coffee. The desk and chair were excellent. The room did not have carpeted floor. Instead it had laminate floors which are easier to keep clean. I appreciate that! It would be nice to have indoor slippers (like some airlines provide on long flights) because the floor while clean is also super cold.
Stayed in January 2024
Reviewed: 10 December 2023
Tara
United StatesThe floors were not very clean. There was only ceiling lights that were very bright.
Bed was comfortable
Stayed in December 2023
Reviewed: 27 November 2023
J
United StatesStaff doing books at the front desk disregarding guests. Room decor and cheapness of decor.
Convenient to freeway.
Stayed in November 2023
Reviewed: 20 November 2023
Moore
United StatesI love the king beds and the suite are extremely comfortable
The breakfast could definitely use some variety. Location is great. Mostly the staff is very good. Helpful hospitable professional and always pleasant.
Stayed in October 2023
Reviewed: 13 November 2023
Armando
United StatesThe rooms could use clean up in there walls and disinfect the beds like headboards perhaps bathrooms need improvement it look worst than motel 6 if needed to compare
Close to our destination if needed to stay again for family visits when in the area
Stayed in November 2023
Reviewed: 5 November 2023
Mark
United StatesFor the much lower cost than nearby hotels, it's about what I thought but room wasn't ready at 3 pm as advertised, no coffee at breakfast and slow service at front desk
Stayed in November 2023
Reviewed: 30 October 2023
Hernandez
United StatesOutdated. Furniture and doors were broken or chipped. Paint from probably a quick repair on the carpet. Mirror stickers of some kind on the head board. Could hear every other door open and close. Could also hear the people above us every time they walked. Definitely was not a first choice.
Stayed in October 2023
Reviewed: 7 October 2023
Bart
United StatesNoisy room, poor hot water, coffee machine broken, minimal breakfast, out of four days room not refreshed twice. Had to change rooms because of noise. Staff was accommodating.
Location
Stayed in October 2023
Reviewed: 30 September 2023
Andrew
United KingdomFridge not working - still being defrosted, beds not changed, no coat hangers, located a distance from Santa Rosa
Spacious rooms and comfortable beds
Stayed in September 2023
Reviewed: 28 September 2023
Jones
United StatesRoom can be cleaner
The location
Stayed in August 2023
Reviewed: 27 September 2023
Theresa
United StatesHallway rugs dirty and no one knew how to reboot the broken internet and staff were rude if you could find anyone at the desk at all.
Freeway close and near shopping
Stayed in September 2023
Reviewed: 18 September 2023
Mccoy
United StatesCondition of room furniture was poor. Multiple appliances fed from extention cord was a concern.
Reasonable rate. Lite breakfast was a plus.
Stayed in September 2023
Reviewed: 4 September 2023
Coralee
United StatesNeeded some light bulbs
Room was clean, beds comfortable, staff quickly moved us to a room with a working refrigerator and allowed a late check out.
Stayed in September 2023
Reviewed: 28 August 2023
Montanez
United StatesEverything, rooms weren’t clean breakfast wasn’t good and horrible location
Nothing
Stayed in August 2023
Reviewed: 20 August 2023
Diane
United StatesCleanliness of hallways, stairways (there is no elevator), etc. It is a very old facility so perhaps they are doing the best with what they’ve got?
Breakfast was included but disappointing- especially the strong & cold coffee. What I did like was that this facility, though in a busy location, was quiet.
Stayed in August 2023
Reviewed: 7 August 2023
Molly
United StatesWalls are paper thin, the mattresses are ancient.
Friendly Staff, breakfast on time
Stayed in July 2023
Reviewed: 26 July 2023
Leah
United StatesThe shower head was broken
Enjoy the breakfast and the bed was soft
Stayed in July 2023
Reviewed: 19 July 2023
Brian
United StatesThe first room we were given was not cleaned (underwear on the floor, paraphernalia scattered about, unclean). No elevator. Pillows were cheap, uncomfortable. Air conditioner did not cool the room.
The location was not far from the area we spent time. Easy access. Front desk staff friendly and helpful. Room size was comfortable.
Stayed in July 2023
Reviewed: 19 July 2023
Joseph
United StatesBarking dogs.
Stayed in July 2023
Reviewed: 20 May 2024
Jennifer
United StatesThe man that checked me was very rude. And later on in the evening, argued with me as to which room I was staying in. The carpets and halls were disgustingly dirty. There was no.phibe in the room to call the front desk when, at 2:00AM, there were children running and screaming in the hallway. To top all this off, my eight year old granddaughter left a very special stuffed animal. I called the location six times in a row, to see if it was there, and they didn't answer. Then, the corporate off called three additional times, again with no answer.
That I at least had a bed to sleep in
Stayed in May 2024
La Jaille-Yvon, France
Golfo Aranci, Italy
Bloomington, USA
Side, Turkey
Covington, USA
Kolkata, India
Trieste, Italy
Ayios Nikolaos Sithonia, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content