438 Neal Street, Cookeville, TN 38501, United States
#20 of 27 hotels in Cookeville
Guests' ChoiceBased on 128 hotel reviews
7.1Cleanliness
7.9
Comfort
7.9
Location
7.4
Facilities
7.4
Staff
8.5
Value for money
7.7
Free WiFi
8.8
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End of dialog contentReviewed: 22 May 2024
Janal
United StatesI didn’t like the location, it was a little tricky to find. And there isn’t a convenient store within a decent walking distance. I didn’t like the breakfast, because offering waffles, breads & yogurt translates to me that you don’t really care about your customers. The window shades did not function properly. The elevator was sketchy.
I liked the price.
Stayed in May 2024
Reviewed: 16 July 2023
Yulia
United StatesNo good ventilation. Humidity in the room and restroom
Price, location
Stayed in July 2023
Reviewed: 14 July 2023
Katrinia
United StatesThe service during night shift. Very rude about needing toilet paper for my room.
The service during the morning shift, and the convenience of where the elevator is.
Stayed in July 2023
Reviewed: 19 June 2023
Timothy
United StatesA bit difficult to find, no access from street named on address, located behind a newer hotel
Stayed in June 2023
Reviewed: 6 November 2022
Kim
United Statesparking was too far away; my card was charged twice for the stay and I’ve tried to call and can’t get through to anyone
clean, beds were comfortable
Stayed in November 2022
Reviewed: 21 August 2022
Jennie
United StatesHad to take the microwave out of the cubby and sit on the desk to plug in . The bathroom door wouldn't shut all the way. Parking is limited.
Quiet Comfy bed
Stayed in August 2022
Reviewed: 10 August 2022
Susan
United Statesthere was mold in our bedroom on the wall at the receptacle. it was a cleaning problem...
brekfast was good..staff very helpful....
Stayed in August 2022
Reviewed: 8 July 2022
Dobbs
United StatesAs far as improvements, the people hanging around at the back of the property was a little disconcerting as you entered. Breakfast was a disappointment and should be advertised as a continental breakfast so people know they aren't really getting breakfast. 😊 I could hear people talking in other rooms so people with sleep issues should keep that in mind.
Construction made it difficult to access the property, but it was worth finding. Friendly front desk. Very clean property. It was a basic property with nice touches in lighting. Housekeeping does an excellent job at this property. Pleasant stay.
Stayed in July 2022
Reviewed: 3 July 2022
Andrew
United StatesLimited parking and construction
Close to highway. It had been updated
Stayed in July 2022
Reviewed: 12 May 2022
Hunnicutt
United StatesThe key card for the room didn't work properly which required having the staff open the room. The key card gave problems the entire stay.. The area was under construction, making entry to the motel difficult. Also the advertisement showed a pool and gym. These weren't available due to the construction.
The staff was very helpful and the room was clean and comfortable.
Stayed in May 2022
Reviewed: 5 May 2022
Trips23
United StatesNo parking spot, construction all over, People outside drinking.
I like thr easy check in. Cleanliness
Stayed in May 2022
Reviewed: 29 April 2022
Jane
United StatesParking
Met our need for comfortable rest in traveling to be with family
Stayed in April 2022
Reviewed: 25 April 2022
Rhonda
United Statesnot enough space for parking
Stayed in April 2022
Reviewed: 5 April 2022
Taylor
United Statesfalse advertisement of the pool
clean
Stayed in April 2022
Reviewed: 28 March 2022
Juanita
United StatesThe construction that was goin on around the building... hard to find parking😩😩😩
The room was nice and comfortable 😊😊😊
Stayed in March 2022
Reviewed: 7 March 2022
Deanna
United Statesvery hard to find entrance
nice spacious room comfortable bed soft sheets
Stayed in March 2022
Reviewed: 20 February 2022
Jack
United StatesCoffee machine was broken down by breakfast. Location very hard to find. Not adequate parking.
The bed was very comfortable. Room quiet.
Stayed in February 2022
Reviewed: 11 July 2021
Ann
United StatesSome areas aren't well-painted-chipping or worn, butno biggie.
The hotel is under major construction, but they do a good job of separating it out from the areas where guests stay. Seems like it will be quite nice when it’s finished. Perfectly fine for one night. WELL worth the rates they are currently charging.
Stayed in July 2021
Reviewed: 18 April 2024
Linda
United StatesMy boys and I enjoyed our stay here. Breakfast was good. You really get what you pay for here.
Stayed in March 2024
Reviewed: 4 April 2024
Crystal
United StatesI used my credit card online for the reservation. Upon check in the desk clerk said everything was good and checked is in our room. 2 day into our 3 day stay, they tried to say my card didn't go through, which was BS & tried to chege my card again ... Without permission ... And wound up with them canceling the original charges, charging my card 3 separate times and putting my account $58 in the negative.
The convenience to everything.
Stayed in March 2024
Reviewed: 24 February 2024
Jessie
United StatesThis is one of many hotels listed on bookings.com in this area, Where I have visited multiple times in the last 4 months, I picked this hotel because of the high ratings and the comments about the breakfast. I could have saved the extra money I spent here and went back to the other hotels which was cleaner, And a better value. The breakfast was the biggest discipline. cold cereal and hot waffles No fruit, No eggs, No protein of any kind.
It was close to where I needed to be and the night manager was very nice.
Stayed in February 2024
Reviewed: 19 October 2023
Schillinger
United StatesLocation of the building was odd. The big hole in the ground looked bad.
Place was really clean and staff was friendly.
Stayed in October 2023
Reviewed: 2 August 2023
Todd
United StatesBooking.com dropped the ball hasn’t refunded my money. Crooks
Stayed in May 2023
Reviewed: 27 July 2023
Teresa
United StatesThe parking lot is difficult to find
Didn't eat breakfast
Stayed in July 2023
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