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  5. Reviews of Comfort Inn & Suites Fayetteville-University Area

Reviews of Comfort Inn & Suites Fayetteville-University Area 3 stars

1234 Steamboat Drive, Fayetteville, AR 72704, United States

#19 of 30 hotels in Fayetteville

Guests' Choice

Review score

Based on 236 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.4

  • Location

    8.7

  • Facilities

    8.0

  • Staff

    8.8

  • Value for money

    8.0

  • Free WiFi

    8.8

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Showing 76 – 100

  • Reviewed: 3 December 2023

    4.0
    First half I was happy. Second half . Not so much . will not stay in that comfort inn again
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 9 nights

    Elavater did not work for five days. I am ADA and I was 0n the third floor. When brought this up about this being an ADA violation the person behind the counter just looked at me an said I could move somewhere else .

    Stayed in November 2023

  • Reviewed: 6 November 2023

    4.0
    Will not stay here again.
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    There’s actually no hot tub, it’s currently filled with rocks. The elevator didn’t work. The rooms AC was so horribly loud and popping, it was hard to sleep.

    The location was great!

    Stayed in November 2023

  • Reviewed: 31 October 2023

    1.0
    Bad experience.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Cleanliness. The 1st room they sent us to, the door was open & it looked like someone started to clean it but never finished. They switched us to a different room and it smelled damp and like dirty feet. It was so bad I couldn't sleep. The bathroom smelled like sewer & I killed a centipede that was curled up in the corner. We left & went to a different hotel the next morning.

    Location

    Stayed in October 2023

  • Reviewed: 31 October 2023

    10
    We will stay here every time we visit family
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    We couldn't stay longer

    Staff was great, room was clean , and decent priced

    Stayed in October 2023

  • Reviewed: 28 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The hot tub has been broken and mildewed for the last 5 months.

    Not many options at breakfast. Location was convenient.

    Stayed in August 2023

  • Reviewed: 21 August 2023

    5.0
    Seemed clean - staff is kind - I relocated after one night.
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 3 nights

    Just old and dark and depressing - Breakfast was terrible - cereal was so stale I threw it out. Coffee was good. I relocated to another hotel after the first night.

    People were nice.

    Stayed in August 2023

  • Reviewed: 26 June 2023

    10
    Will come back
    • Leisure trip
    • Family with young children
    • King Room First Floor - Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Everything

    It was great!!

    Stayed in June 2023

  • Reviewed: 12 June 2023

    10
    I will stay here again when in town.
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night

    It was a good stay no bad parts of bad experiences.

    Great location for us as it was close to fuel, food and the interstate and the University.

    Stayed in June 2023

  • Reviewed: 21 May 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room First Floor - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This is not on your establishment but my stay could have been longer maybe next time I appreciate everything thanks once again Comfort Inn

    This is my favorite place I spent my first anniversary here and that was my ninth anniversary I enjoy this area and the food is great thank you

    Stayed in May 2023

  • Reviewed: 21 May 2023

    10
    great stay!
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    value was great and had everything we needed. the breakfast was good to!

    Stayed in May 2023

  • Reviewed: 23 April 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Room smelled and was falling apart. Hot tub was broken. Breakfast was nasty and food was hard

    Nothing

    Stayed in April 2023

  • Reviewed: 10 April 2023

    10
    Comfortable room with good location
    • Leisure trip
    • Couple
    • King Room First Floor - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was good but slow to be stocked. Coffee had grounds in it the 3 days we were there.

    Room was nice and comfortable. Indoor pool was nice for the grandkids.

    Stayed in April 2023

  • Reviewed: 10 March 2023

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I never really got to stay, price was different because I had cash . Then they wanted extra 250 for deposit

    Stayed in March 2023

  • Reviewed: 16 January 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    I was bummed that the hot tub wasn't working.

    I loved the location. We were there for a track meet at University of Arkansas so it was so close. I loved how there was lots of restaurants within walking distance.

    Stayed in January 2023

  • Reviewed: 8 November 2022

    10
    Excellent
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The hot tub was out of order

    The friendly staff and available baby play pens

    Stayed in November 2022

  • Reviewed: 4 October 2022

    10
    Fantastic stay
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The front desk staff were incredibly kind and helpful

    Decent breakfast

    Stayed in October 2022

  • Reviewed: 24 September 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean. Nice staff.

    Stayed in September 2022

  • Reviewed: 23 August 2022

    10
    I would stay here again. Thank you to the staff!
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The spa didn't seem to function properly, it wasn't cold... but it wasn't hot either. More lime room temperature

    The staff were very friendly and accommodating. They answered any questions I had about the hotel and the area. They were professional and nice. Thanks!

    Stayed in August 2022

  • Reviewed: 22 August 2022

    6.0
    Good location
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Seemed clean but smelled like a musty basement.

    Great location, close to campus.

    Stayed in August 2022

  • Reviewed: 21 August 2022

    6.0
    Could have been better
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The room was damp and smelled musty. I adjusted the thermostat but the room just stayed damp.

    Location is easy to access. front desk clerk friendly.

    Stayed in August 2022

  • Reviewed: 15 August 2022

    10
    My new “Usual” when visiting family in Fayetteville
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    n/a

    very clean, very nice, very good deal

    Stayed in July 2022

  • Reviewed: 11 July 2022

    3.0
    Poor
    • Business trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    . The front desk personnel in the morning was not their. I waited 45min waiting for the best personnel, another worker came in and found him sleeping in the office. Not happy at all.

    The room

    Stayed in July 2022

  • Reviewed: 6 July 2022

    6.0
    Customer service training
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    My iron and fridge did not work. Room did not get cleaned. Called the front desk and at that point, I was told that I had to ask for the room to be cleaned because I stayed multiple nights. I don’t know how guest are supposed to shower without clean towels if the rooms are not cleaned each day. When I asked for towels to be brought up, I was told to come get them from the front desk because house cleaning had left for the day. On my way, I stopped on the 3rd floor at the friends room and the house cleaning lady was there cleaning the that floor. She was very nice and told me she would bring me clean towels. She was extremely nice. This was not explained to me at check in nor was the $50 incidental charge. When I left, the computer was down or something so I wasn’t able to get a receipt. She told me to leave my email address and she could email it to me. This is now July 6th and still no email!

    The bed was comfortable.

    Stayed in June 2022

  • Reviewed: 21 June 2022

    3.0
    it was okay besides the horrible beds
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    First, check in is at 3pm. My room is wasn’t ready until nearly 5pm. The hot tub was just barely warm it was not hot. The absolute worst part though was the beds. It was rock hard like sleeping on the floor. My body is still hurting two days later. my husband and I both didn’t sleep well cuz of the bed.

    it was really clean.

    Stayed in June 2022

Showing 76 – 100

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