I saw a roach in the bathroom, room could use some repairs. My key cards also worked weirdly, took forever and multiple tries for the door to recognize the key card. I also woke up sick the next day with no symptoms previously , unsure if related to room conditions but seems weird

Staff was nice, it was in a good area with lots of restaurants around it, good price

Stayed in February 2024

the tub had mildew and there was no shower curtain in the bathroom

the location

Stayed in June 2023

Being falsly accused of smoking and being charged $277.00 because of that accusation. In addition, I didn't receive an email or anything of that nature explaining to me why I had been charged this additional fee of $277.00. Lastly, the money didn't come off of the credit card I gave the facility for incidentals, but instead came from my debit card that I used to book through a third party (your company).

The price compared to competitors. Not much else, not much else, not much else, not much else, not much else, not much else, not much else.

Stayed in June 2023

It smelled like old people, the carpet looked dirty, there is a kitchen with no dishes, pots or pans, something was wrong with bathroom door knob it took me 5 minutes to get out so I got scared and thought about this place already looking sketchy and this was trap for human trafficking.

I like that the bathroom was roomy. I like area the location of the hotel.

Stayed in March 2023

Saw roaches was upset

The comfortably

Stayed in October 2022

it was dirty, roaches, carpet need cleaning. no towels, under staffed.

location only

Stayed in June 2022

This review has been hidden because it doesn't meet our guidelines.

Needs to be updated. No dishes , no shampoo, conditioner or utensils. I paid for a studio and those things should be included.

The area.

Stayed in April 2022

The cleanliness of the room. The headboard had white spots on it. The sheets had light red stains on them. The bathroom shower drain was broken and the shower head was broken. The bathtub was not clean, there was hair on the wall. The towels were rough and we had to bring the dirty towels down to be washed if we wanted fresh towels.

The refrigerator and microwave

Stayed in January 2022

We reserved a room with 2 Queen beds then got there and was advised only the King bed was available. The towel rack in the bathroom was sitting on the floor with the towels for us to use.

Stayed in August 2021

They could use quite a few updates. Carpet didn’t look clean, paint was chipping, the shower curtain wouldn’t stay in the tub so you wound up with a puddle on the floor. Doors are old, fixtures and not sturdy. Overall, would I stay here again definitely not, once was enough.

The location was perfect, size of the room was decent, and the staff was good for the most part.

Stayed in July 2021

Everything, room smells, smoke smell everywhere Not clean

Location

Stayed in March 2024

It was nasty hair was all over and the Room wasn’t up to par

The view of the little pond

Stayed in April 2024

Awful 😖

Stayed in April 2024

The bathroom tile was peeling. The bathroom doorknob was coming off, and my husband had to fix it.

The room has all the amenities.

Stayed in November 2023

Friends, if anyone makes a decision to stay in this hotel, then bypass it side When we arrived we were not met at the entrance, we waited a long time for a man at the front desk, because of this there was a long line of people. When it was our turn to check in, we were refused and told that there were no rooms available and they could not check us in. We made a reservation in advance but our room was given to someone else Me and my family were very upset, it was late at night and we had nowhere to go. We wanted to get our money back for the paid room for three days, but we were refused, they said that these questions are not for her, she is just a working person and can not help us with a refund. People who were behind us in line were in the same situation. The money was not returned to us neither by the hotel owners nor by booking. We drove half the night in search of new accommodation as we had our dog with us and we could not check in everywhere. In general, I do not recommend this hotel and this booking service. Thank you for reading to the end. Peace

Stayed in September 2023

That they made my husband and I leave at 9:30 or 10 ish last night because they wouldn’t extend are stay even though you had my card on file.So we were forced to find another location. I could not believe that after I explain to him I was deployed here for a government program can you please just extend my stay They made us leave.The front desk person and the supervisor Sandy I believe her name was.

I always love the rooms extended stay has to offer but I don’t understand  why they didn’t have a fully equipped  kitchen supplies. I was told by the front desk when I requested the dishes I needed for the kitchen that they had none. They only had coffee cups.So I went and bought my own.I was deployed to come to Chicago Illinois my husband and I are still waiting for placement from the government for housing So I asked booking.com to extend my stay till August 19 ,2023 and I also asked the front desk to extend my stay.so last night when I got to my room they wouldn’t reactivate my card. And I told the front desk that I had thought everything was worked out because booking.com send several emails to the management.He stated no so then I told him Allow to remove my stuff from the room because I my husband and I have been deployed here and we have are Military guns up stairs in are room.I also asked him if he could just charge the card in file for another week and he stated no I needed another reservation so I went on line and book another reservation and he told me I still had to check out .The person that was at the front desk allowed me to gather my stuff and that I had to check out. I told him again my card is on file just charge it for another seven days and stated I couldn’t do a walk in and I told him I just made another reservation on line but he assisted that his manager would not allow us to stay.this really upset me because I am not from Chicago Illinois and I told him that I was deployed here by a government program, and I still didn’t have my housing  finalized. I expressed to him that I leave at 5:30 AM and don’t come back until 8:30 PM and that I would really appreciate if he would extend my room for seven more days and he refused. I’ve always stayed an extended stay hotels because of the Kitchenet I love to prepare my food on my own.

Stayed in August 2023

Everything . They apparently dont do late check ins and kicked me and my 3 and 10 year old kids outside at 3 am after waiting at the front desk for assistance for hours.

Nothing at all

Stayed in August 2023

Room was filthy. A handicap room and the floor in the bathroom was burned up from shower water. Mild has to be growing under that flooring. Mold in the shower, food on the walls, dust on light fixtures. Toilet dirty around the outside.

Place to dirty - would not touch the food.

Stayed in July 2023

Roaches in the room

We left after 10 mins of our stay. We spotted roaches and bugs in the room almost immediately.

Stayed in May 2023

Made reservations online. Arrived at 11:30 pm to check in. Was turned away because they overbooked. How do you overbook!? Why wouldn't you call or email to notify me so I can look for other options? Had to drive 40 mins away, after already driving for hours with children, for another hotel!

Stayed in June 2023

i did my reservation. nobody was at the from desk after 11 pm so I couldn’t check in. next morning the front desk guy just told me the reservation was canceled because the housekeeping didn’t show up, so it wasn’t any available room.

Stayed in April 2023

just needs to be remodeled or fixed. The fire alarm kept going off every two hours starting 12am. We did not get to sleep, due to the sirens that were supe5 loud and sounding off every two hours. And when we told the management, they didn't seem to care for customer service and charged us for price. I would not recommend anyone to stay here if they need peaceful sleep and relaxation.

It is a good location.

Stayed in March 2023

there was burn holes in my bedspreads and the bathroom wasn’t clean . we were not provided with kitchen utensils we were told that they were out of pots and pans

area restaurants near by

Stayed in February 2023