Fire alarms kept going off, they were updating. One staff member was unhelpful about situation, other gave partial refund. “Breakfast” was instant oatmeal packs next to coffee

Location, clean

Stayed in February 2024

Insect problem (roaches) in the room and bathroom

Stayed in February 2024

When you first walk in there is a big camera right In your face . You need an ID for everyone staying in the room. Then I guess they have security a guy walking around the hotel in normal clothes. Just made me feel very uncomfortable.

Affordable.

Stayed in January 2024

Dated and worn, smelled bad, no blow dryer at an extended stay hotel

Stayed in December 2023

The facilities are overpriced for what you get - as basic as basic comes

Room was clean, staff pleasant but the facilities are mediocre at best. As basic as basic comes and overpriced. A little surprised that a hotel sitting basically "on the campus" of a beautiful university was so "vanilla" with so few amenities.

Stayed in June 2023

Walking in it smelled like cigarette smoke, and so did the room.

The closeness to Liberty's campus. It was comfortable.

Stayed in April 2023

The entire floor smelled like Marijuana

The location was good and the pricing was decent

Stayed in January 2023

no counter space in the bathroom

last minute availability

Stayed in October 2022

kitchen needs upgrading

privacy

Stayed in June 2022

supplies were limited if at all in possession. ( kitchen and bathroom supplies)

close proximity to the university of lynchburg

Stayed in May 2022

The bed was so hard I could not get a good nights rest on it. My back hurt when I got up in the morning. Tossed and turned a lot trying to get comfortable.

Breakfast was a snack. Location was good.

Stayed in May 2022

Room smelled like someone had been smoking in there previously. Shower didn't drain. Some of the washclothes were noticeably dingy. Breakfast wasn't the best. No coffee machine in room.

Location was wonderful and the Asst Mgr Shelly was extremely helpful in rectifying our concerns while there.

Stayed in April 2022

Breakfast was very disappointing. Also staff needs to be more aware of front desk. We checked in late 2am. No one was at front desk. We used courtesy phone and no one answered. After 15 minutes of waiting my husband walked around trying to find employee. He finally heard a noise in the breakroom and knocked. Found an employee so was able to check in. We had children with us so this was not great. For an extended stay suite no dishes in the kitchen was a surprise.

Location was great for why we were there.

Stayed in April 2022

Booked the room for two nights 3 weeks in advance with the option to modify or cancel booking up to 6pm night of our stay (costs extra for that). We found out the night before we would be held up and couldn't leave until 8pm the night of our stay. It's a 6+ hour drive. So we thought we could just cancel the first night, catching a different hotel on the way down and keep the second night. Unable to do that on line so we called and had to leave a message with the desk clerk for the supervisor. No return call, so we called back the next day and were told first: "If you don't show up for the first night, your entire booking will be cancelled and you lose the room on the 2nd night. And, you cannot cancel just the first night as then you'll lose your entire booking and you'll lose the room on second night. This is because we are sold out and the system cannot modify the reservation". We double checked and the entire town was sold out. We opted to drive 6 hours straight, check in at 2am. I will not be booking at any Extended Stay Suites in the future. Staff was nice enough but paying extra for flexibility we didn't receive just doesn't fly. Also, the 'no smoking room' smelled like smoke, had a cigarette burn on the comforter.

The staff was very friendly, we checked in and out in minutes.

Stayed in February 2022

The staff were not helpful or friendly. We had to remove our own garbage, go get more towels, they only provided 2 washcloths, and everything smelled like cigarette smoke.

The room was not dirty

Stayed in January 2022

not clean lobby smelled stale and a little like moldy body odor the room was not cleaned well at all i saw dust bunnies and old dirt all over

great location to visit Liberty University polite staff

Stayed in October 2021

Like I have said before I have been coming here an staying in this location for a pretty long time now. Lynchburg that is. An I have never felt so much negative stuff with the lady at the front desk she wasn't very nice at any point in time we have had to deal with her. She is not a very nice person. If you don't like your job then get a new one.

I have always like coming to this location an normally there are some great people that come here.

Stayed in November 2021

Very clean

Bed was hard

Stayed in October 2021

Room smelled awful like mildew and old cig smoke-no utensils or dishware to cook or eat with. Staff ignored us in hallways and on property in passing when addressed with hello. Front desk was nice when asked a question, seemed to want to offer suggestion. No real amenities, lousy "continental" breakfast options.

Convenient to purpose of visit to the area. Glad to have our dog stay with us. Great they provided a pet area and clean up bags!

Stayed in October 2021

Bed and pillows very uncomfortable, air conditioning not working properly, refrigerator not cold, no towels and saw a roach in bathroom.

Location, room size, pet friendly and staff nice.

Stayed in August 2021

The breakfast was granola bars on an end table. The price of the room was well over $200 more than I expected to pay. Some door handles are broke and protocol (knowing what to do, when like get new linens) is unknown. They also advertise free toothbrushes, shampoo, razor if you forget them. Well, I did forget. And they didn't have any. At night we either had to deal with a loud humming from the ice center or bright parking lot lights blinding us all night.

Plenty of hot water and pretty clean. The windows opened 3 inches or so but I love fresh air.

Stayed in August 2021

Breakfast offered was a muffin/granola bar/oatmeal with coffee/tea/hot chocholate

Stayed in July 2021

no drinking glasses provided. no breakfast provided.

trolley to handle luggage

Stayed in June 2021

There were no utensils, pots or pans in the kitchen area. The was something needed for us.

The rooms were big, clean and comfortable.

Stayed in April 2021