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  5. Reviews of Extended Stay America Suites - Austin - Metro

Reviews of Extended Stay America Suites - Austin - Metro 2 stars

6300 East US Highway 290, Austin, TX 78723, United States

#203 of 210 hotels in Austin

Guests' Choice

Review score

Based on 192 hotel reviews

4.7

Score breakdown

  • Cleanliness

    5.5

  • Comfort

    5.7

  • Location

    6.6

  • Facilities

    5.4

  • Staff

    6.6

  • Value for money

    5.6

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 28 February 2024

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Requested front facing room, 1st floor prior to arrival. Not available upon my arrival. No waste/garbage can in room. Odd aroma used for the fragrance in the rooms and facility. Incense, hookah type smell. Fitness room remains closed. No more breakfast.

    I was given what seemed like a larger room than my last stay. Supposedly they have new management. There are new fees as well, i.e. linens. Might be a fee for waste/garbage cans. This time my room had a shower curtain.

    Stayed in February 2024

  • Reviewed: 7 February 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    2 days i didnt have any breakfast. it was gone when i got stairs. there was roaches in my room. i have pictures. i was pretty upset and overreacted and my apologies to the staff. it was just crazy in there. the elevator broke and the first floor smelled horrible because of water leak. i understand that things happen it just wasnt a comfortable stay for me. i would stay again though it's perfect location for me job. thakn you

    Stayed in February 2024

  • Reviewed: 31 December 2023

    5.0
    Passable
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not knowing shower curtains were by request only. Having to reserve a working elevator when you're not on the first floor.

    Proximity to my activity.

    Stayed in December 2023

  • Reviewed: 18 December 2023

    5.0
    Decent place to stay for the price, could be a little cleaner though
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The rooms could be a little more cleaner. Really weird smell in the room, floors, doors, refrigerator and walls could use a good wipe down. Roaches were present.

    Friendly staff.

    Stayed in December 2023

  • Reviewed: 20 November 2023

    5.0
    It's a no for us!
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel is outdated! The worse. I felt the springs in the mattress

    The location

    Stayed in November 2023

  • Reviewed: 23 October 2023

    6.0
    Pleasant
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They don't have my room ready they give my room to so.ebody else

    When I got there they didn't have my room have to paid again 😒

    Stayed in October 2023

  • Reviewed: 5 October 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The hotel was dirty. The room was dirty. There were clothes that belonged to someone else in the room. The bed sheets had what looked like blood stains and the bed had a foul odor. The floors were so dirty that my 16 year old freaked out when she looked at her feet. There were people wandering around and loitering outside. We smelled pot and there was a prostitute. I had already committed to the stay and couldnt cancel without loosing the money. We were worried about being robbed. The prostitute made comments about how pretty our 16 year old (modest daughter ) was and it made us uncomfortable to use the pool which was part kf our plan. We came to have family time and felt uncomfortable. There was a man in the hall yelling and banging at some awful hour. He kept yelling.

    We loved the manager and the size of the room. We loved the kitchen.

    Stayed in October 2023

  • Reviewed: 29 June 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bed was uncomfortable and no blanket

    Kitchenette

    Stayed in June 2023

  • Reviewed: 12 May 2023

    5.0
    Never again
    • Business trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Couch was broken, room smelled like smoke, there was no free breakfast, pool was closed. Horrible mold smell in hallway and dead roaches

    Location

    Stayed in May 2023

  • Reviewed: 10 May 2023

    4.0
    disappointing
    • Leisure trip
    • Couple
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    dirty floors, run down, beds squeaked, no coffee, no ice and small roaches.

    location

    Stayed in May 2023

  • Reviewed: 20 April 2023

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Staff and facilities

    Location and room space

    Stayed in April 2023

  • Reviewed: 20 March 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights

    It wasn't the cleanest place I've stayed. The floor had definitely not been swept in a long time.

    Stayed in March 2023

  • Reviewed: 25 November 2022

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    Breakfast!? Not much of a breakfast.

    Great staff, clean room and great location. I will stay there again for shore.

    Stayed in November 2022

  • Reviewed: 19 November 2022

    6.0
    ok stay for the price
    • Business trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    it was dark inside the room and looked dingy

    it was easy to find

    Stayed in November 2022

  • Reviewed: 18 November 2022

    5.0
    Passable
    • Business trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The smell of my room and rudeness of management

    Free coffee

    Stayed in November 2022

  • Reviewed: 19 September 2022

    4.0
    It was ok.
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We had to wait for our room to be ready as check in time was 3pm and we arrived 430pm. We were told we would need to wait an hour and a half for our room to be ready due to shortage of housekeepers.This room was booked and paid for weeks in advance, so it was a matter of poor management and time management.There was a musty smell in the room and throughout the hotel.

    Grab and Go breakfast, muffins, cereal bars, oatmeal and coffee.

    Stayed in September 2022

  • Reviewed: 28 August 2022

    6.0
    Pleasant
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The elevator was very rocky and stayed on 3rd floor smelt like marijuana as soon as we got off elevator

    The location

    Stayed in August 2022

  • Reviewed: 9 August 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The room offers a widow that opens

    Stayed in August 2022

  • Reviewed: 15 June 2022

    4.0
    place seems neglected!
    • Business trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bath towels rather small, rooms are run-down, musty. No vending machines or ice on the premises! Staff somewhat complacent and slow, front desk always took a long time to tend to people in lobby!

    location

    Stayed in May 2022

  • Reviewed: 29 May 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They should have better breakfast for that high price. Fix the elevator. They don't have sheets in the room for the sofa-bed.

    It was clean and quiet.

    Stayed in May 2022

  • Reviewed: 23 May 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Hallways had an awful smell. Exercise room was closed. Pool was also closed-dirty. Didn't like grab- and-go breakfast.

    Suite was big and beds were comfortable.

    Stayed in May 2022

  • Reviewed: 29 March 2022

    5.0
    I don’t recommend this hotel
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    smellly, dirty, hairs in the bed

    nothing

    Stayed in March 2022

  • Reviewed: 30 November 2021

    5.0
    Owners do NOT care for the place
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Elevator did not work, they put us in the third floor, we are 60 and 64. Hall and stairs are have not seen a mop and a broom in weeks. They really stink.

    People on the front desk very friendly and the do the best.

    Stayed in November 2021

  • Reviewed: 1 October 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Clean

    Stayed in October 2021

Showing 1 – 25

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