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  5. Reviews of Extended Stay America Suites - Austin - Northwest - Lakeline Mall

Reviews of Extended Stay America Suites - Austin - Northwest - Lakeline Mall 2 stars

13858 North US Highway 183, Austin, TX 78750, United States

#192 of 210 hotels in Austin

Guests' Choice

Review score

Based on 193 hotel reviews

5.6

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.5

  • Location

    7.4

  • Facilities

    6.1

  • Staff

    7.6

  • Value for money

    6.4

  • Free WiFi

    6.1

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Showing 1 – 25

  • Reviewed: 13 March 2024

    6.0
    Adequate
    • Leisure trip
    • Family with young children
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room we were assigned needed the floor vacuumed and mopped, so we were given another room which was better, but not perfect.

    Location for my purposes was ok

    Stayed in March 2024

  • Reviewed: 13 February 2024

    7.0
    A business trip. Wasn’t bothered by anything
    • Business trip
    • Solo traveller
    • King Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was cool.

    It was cool.

    Stayed in February 2024

  • Reviewed: 7 February 2024

    5.0
    Location was good, but dirty, rundown, I guess they were short staffed and needing training
    • Leisure trip
    • Couple
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Rooms were not clean. Air vents were caked with dust, under bed was not swept saw dirt ,dust and someone else’s clothes left under bed

    Location

    Stayed in February 2024

  • Reviewed: 12 June 2023

    7.0
    It was great for what we needed.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Breakfast was granola bars and coffee. Not what I thought they meant by breakfast but we were headed to lake so it somehow fit in our plans. No coffee maker, shower curtain or blow dryer in our room. When I asked the front desk, they didnt have a coffee makeer or shower curtain but gave me a blow dryer.

    Not a bad stay and the staff was super nice and our room was clean. Parking was good and the location was close to just about everything. Neighborhood was good as far as I know.

    Stayed in June 2023

  • Reviewed: 4 June 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    the breakfast

    Stayed in May 2023

  • Reviewed: 9 March 2023

    5.0
    Not bad
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    The room was not clean I give it a 3/10

    The hotel is close to restaurants, and stores, and the Lakeline mall is within walking distance

    Stayed in February 2023

  • Reviewed: 28 November 2022

    6.0
    Pleasant
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    BREAKFAST IS TERRIBLE

    FRONT DESK WAS AMAZING AND HELPFUL

    Stayed in October 2022

  • Reviewed: 21 September 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The third visit they put me in a handicap from and the rest room smelt like urine ,there were spots on the floor by the bed that hadn't been cleaned up.

    It was a good value, they take pets,good location first to times staff was nice.

    Stayed in September 2022

  • Reviewed: 5 August 2022

    7.0
    Good
    • Family with young children
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was a ring around the bath tub and the towels had hair in them.

    It was comfortable and my cat could stay in the room.

    Stayed in July 2022

  • Reviewed: 13 June 2022

    7.0
    Fit our needs well with wonderful staff.
    • Leisure trip
    • Group
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was a little dated but very clean. The rooms seemed a little expensive compared to previous times I’ve stayed but had much better pricing than other hotels in the area.

    The staff was very friendly, accommodating and understanding.

    Stayed in June 2022

  • Reviewed: 28 May 2022

    6.0
    It was ok but could have been better.
    • Leisure trip
    • Group
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the bathroom sink had a leak from the pipes and the shower curtain rod was broken.

    It was in a centric area easy to find and safe. It had a clean refrigerator and a good size kitchen area.

    Stayed in May 2022

  • Reviewed: 17 May 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There were roaches.

    Stayed in May 2022

  • Reviewed: 16 May 2022

    5.0
    only a weekend stay!
    • Leisure trip
    • Couple
    • King Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    When I checked in I was told the 3rd party website I used to book (Booking.com) sold me a room they didn’t have available which was king size, non-smoking but they had a handicap queen size room they could put us in so I accepted well I should have asked if the room was non-smoking because OMG it smelled horrible! The whole building has a weird smell walking in. If you’re looking for a short weekend stay this might due but longer than that I don’t recommend. The room itself was clean except for the smell & the bed was a bit uncomfortable but other than that it was an okay-ish stay.

    There was a Pluckers close by.

    Stayed in May 2022

  • Reviewed: 22 February 2022

    7.1
    Dont eat the muffins
    • Leisure trip
    • Family with young children
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The mattress was hard, no pull-out sofas were available, the breakfast muffin had mold on it with an expired expiration date

    The staff was very nice , coffee was great but no regular liquid creamer. 'Breakfast' was only granola bars, muffins and instant oatmeal

    Stayed in February 2022

  • Reviewed: 16 February 2022

    7.0
    Everything worked as expected. Clean but a little worn.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    It would be nice to patch the cigarette burns on the counters. A couple of hangars would have been nice.

    The room us generally clean but a little worn. The TV and internet worked well. The kitchen was a nice design for one person.

    Stayed in February 2022

  • Reviewed: 7 September 2021

    5.0
    Was expecting more over all.
    • Leisure trip
    • Family with young children
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    Not much of a breakfast other than free coffee and hot water for some oatmeal. First room I got 414 smelt awful. Service was great in getting me a new room 404 and it was ok. Did not feel clean and everything was old and out of date and stained to show it. The property needs a Major update...rooms were way outdated as far as appliances, beds, tv etc..

    First room I got 414 smelt awful. Service was great in getting me a new room 404 and it was ok.

    Stayed in September 2021

  • Reviewed: 2 May 2024

    1.0
    Horrible
    • Leisure trip
    • Group
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    it was nasty. Paint job, horrible, missing baseboards in the room, a black man running around the property with his jeans, pulled all the way down where you could see his penis and butt asking myself and my daughter to call 911 before he ran into the hotel and ask them to call 911 and then the somewhat bloody paper towel or toilet paper that he had around his hand on the floor and when I came back down to ask for a refund that had not been picked up off the floor so it was gross.

    Nothing

    Stayed in April 2024

  • Reviewed: 25 April 2024

    3.0
    See the previous comment above and WE WILL NOT STAY THERE AGAIN!
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The stale smell, the dirty conditions of the floors and fixtures, the entrance is in need of a good cleaning. Dirty carpets in the halls, and in the rooms. The room needs a good cleaning. Terrible mattress! This property needs a thorough cleaning and updating.

    Other than an Ok location the overall condition of the property was really bad. I can’t think of anything that we did like.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    1.0
    Worst hotelI've ever stayed at. Given the price was doubled because of eclipse, it was disappointing
    • Leisure trip
    • Couple
    • King Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No coffee in room. No ice in the hotel. Room was filthy. Carpet had some sort of stuck stains on it. Kinoleum floor in bath room was warped and peeling up. Ele tric outlets didn't work.

    There was no coffee in room breakfast was a small dry cup cake, they were stail. The coffee was very weak. Just brown water.

    Stayed in April 2024

  • Reviewed: 25 March 2024

    3.0
    Never again at that location
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Key card were incorrectly key add to have key card reprogrammed every I went out. 2 guys were drink beer in lobby by desk.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was very dirty in the lobby, hallways, elevator and hotel room. The front desk ladies were completely unprofessional and harassing me.

    Nothing.

    Stayed in March 2024

  • Reviewed: 27 February 2024

    10
    Awesome
    • Leisure trip
    • Solo traveller
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Wish I could have stayed longer

    Professional friendly staff

    Stayed in February 2024

  • Reviewed: 7 February 2024

    10
    Would stay again.
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing, great place

    Very clean, staff was so sweet. My daughter is autistic and the gentleman at the front desk took the time to talk to her and give her a high five before we left. I called before we traveled down and explained we would be in after midnight, the gentleman I talked to was so sweet, even told me to travel safe.

    Stayed in February 2024

  • Reviewed: 4 February 2024

    1.0
    • Family with young children
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

Showing 1 – 25

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