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Reviews of Extended Stay America Suites - Los Angeles - Valencia 2 stars

24940 Pico Canyon Road, Stevenson Ranch, CA 91381, United States

#3 of 3 hotels in Stevenson Ranch

Guests' Choice

Review score

Based on 212 hotel reviews

6.6

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    7.1

  • Location

    8.4

  • Facilities

    6.8

  • Staff

    7.9

  • Value for money

    6.8

  • Free WiFi

    7.2

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Showing 76 – 100

  • Reviewed: 6 November 2022

    5.0
    if in a budget I guess it will do.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    it was outdated dirty and ran down. the breakfast was ok but the hot water they provided for the breakfast had all kind of stuff floating in it!!

    the staff was really nice. no deposit required.

    Stayed in November 2022

  • Reviewed: 31 October 2022

    10
    Exceptional
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    it’s nice and quite

    good area

    Stayed in October 2022

  • Reviewed: 27 October 2022

    4.0
    I did not like that there was no carpet in the rooms. Also, the hallways needed to be vacuumed Bad
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    The management staff needs to vacuum the lobby area and all hallways. It look like they may vacuum once a month if that much. "Terrible"

    Stayed in October 2022

  • Reviewed: 16 October 2022

    1.0
    Frustrated they cancelled my reservation without prior notice which is really unprofessional.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A call or email should have been made for the reservation cancellation.

    Liz at the front desk tried to help us get another place to stay for the night. Thank you.

    Stayed in October 2022

  • Reviewed: 15 July 2022

    10
    Easy check in, kind staff.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Great customer service

    Stayed in July 2022

  • Reviewed: 8 June 2022

    1.0
    Would never stay at this hotel and I would like a refund.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The hotel staff was friendly.

    The hotel smelled like a Las Vegas casino, some of the guest were smoking inside of there rooms the hotel towels were dirty and when I asked for clean towels the new towels that I received were dirty.. the hotel was painted poorly.. I spent touch money for my room I expected way more from this hotel .. I felt like I was staying at a motel 6. I would never stay there again.

    Stayed in June 2022

  • Reviewed: 7 June 2022

    4.0
    Clean and comfortable.
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Promised wifi, there was none.

    Perfect location for my activities.

    Stayed in June 2022

  • Reviewed: 22 May 2022

    1.0
    rude nasty staff . no towels . dirty
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    dirty

    terrible

    Stayed in May 2022

  • Reviewed: 9 May 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I like the place its quite and theres is kitchen inside the room

    Stayed in May 2022

  • Reviewed: 10 April 2022

    3.0
    Desk Staff is the best part of this hotel. Nice area for pets in the back.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the place is run down and out dated. halls were very dirty.

    The evening staff was great, friendly and very accommodating.

    Stayed in April 2022

  • Reviewed: 15 March 2022

    4.0
    Suited my needs for the time in Valencia
    • Business trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights

    There were papers strewn on the floor. Used toiletries on the elevator floor. The dark hardwood floors in the foyer and elevator looked dark and grundgy and needed be refurbished. Too much trash strewn around the parking lot. Person blasted loud rap music outside my window. Staff admitted that they have tried repeatedly to stop this even to the point of calling the sherrif. By the time the deputies arrive, the people blasting the music flee the scene. The staff admitted that they are helpless. It is an ongoing problem at this location.

    The staff were extremely willing to help.

    Stayed in March 2022

  • Reviewed: 7 March 2022

    1.0
    untill next time
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    sink was clogged had a leak in the restrooms beds are hard this room wasn’t up to standard like the last stays I had recently

    location and pricing

    Stayed in March 2022

  • Reviewed: 17 January 2022

    4.0
    Horrible
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Absolutely; Thank you for asking. The Hotel didn't ask how was my stay! 1. Tub wasn't clean. The shower curtain needs to be cleaned at the bottom. Shameful. 2. Soap was crumbled 3. Upstairs guest, paced back and forth most of the night. I didn't fall asleep until 6am. 4. My business magnet was taken off one side of my car. Overall extremely very disappointing

    Location

    Stayed in January 2022

  • Reviewed: 13 January 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    tight parking

    Big spacious room, very affordable

    Stayed in November 2021

  • Reviewed: 3 January 2022

    4.0
    Just OK, but not much more.
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    Room wasn't ready. Elevator wasn't working. Said they were going to give us a discount, but never got it.

    Location

    Stayed in January 2022

  • Reviewed: 28 December 2021

    5.0
    it was a decent place to stay
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    i didn’t like the drawers were falling off and not enough toiletries for family the beds also were uncomfortable

    i liked the kitchen

    Stayed in December 2021

  • Reviewed: 15 December 2021

    4.0
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 23 November 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothonh

    Beds

    Stayed in August 2021

  • Reviewed: 22 November 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The cleanliness an size.

    Stayed in November 2021

  • Reviewed: 8 November 2021

    2.0
    Dissappointed in my choice of hotel.
    • Leisure trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Our fam of 5 had 2 rooms. 2 adults 3 kids. 1st we werent even on the same floor (even though requested... and for an additional fee... we could have been. (at that rate we would have upgraded elsewhere had we known. 🤷‍♀️ 2nd... both Rooms smelled like pet urine and mildew....and carpet HEAVILY stained. Beds extremely uncomfortable and missing linens when compairing the two ammenities and items in each. The Shower in one of them had been overlooked when last used and not clean upon arrival as a new guest.I called front desk and asked about the bag around the shower head, and the empty bottles on the side of tub right away .. and their response was" I dont know why thats there." All I can say is... there are cheaper hotels with less stars and lower rating down the road that had better customer service and cleaner rooms than this hotel. Very dissappointed in this extended stay.

    The location was close to shopping and Six Flags and easy freeway access.

    Stayed in November 2021

  • Reviewed: 12 October 2021

    1.0
    Very poor
    • Leisure trip
    • People with friends
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dirty, broken closet rack, walls had not been cleaned, furniture was dusty, bathroom was dirt/ not cleaned at the top, sink was leaking from below, floor was cleaned.

    Close to six flags

    Stayed in October 2021

  • Reviewed: 12 September 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everyrhingvo to six flags

    Stayed in September 2021

  • Reviewed: 2 September 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Wonderful

    Stayed in August 2021

  • Reviewed: 17 August 2021

    2.0
    Smelled horrible
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room smelled horrible some kind of air freshener gel in the AC vent - bad for allergies or anyone in general. The bedding was damp like bed was made before linens were dry al the way; shower pressure was so hard it stung your body trying to shower. Not clean or sanitized. I will never stay again $200 for a stinky wet room!! No value at all

    The location

    Stayed in August 2021

  • Reviewed: 11 August 2021

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Old and dirty, out dated furniture that was not safe and ripped my shirt!

    Stayed in August 2021

Showing 76 – 100

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