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Reviews of Sleep Inn & Suites University 3 stars

West Lake Rd at I-20 (Exit 286, Abilene, TX 79601, United States

#21 of 39 hotels in Abilene

Guests' Choice

Review score

Based on 515 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    8.4

  • Facilities

    7.7

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 29 April 2024

    8.0
    Best Value, I'm happy I selected this hotel.
    • Leisure trip
    • Solo traveller
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    This is not the Hilton and you don't pay the price of the HIlton which was about 50% more expensive. It's an older hotel which can be seen when looking at the woodwork. But it doesn't feel old. Bedding is great, bathroom was spacious and clean. For my needs the Hilton wasn't worth the increased cost. The Hampton Inn and some other more expensive hotels were across the hwy from this, same off ramp. I think this place is best value.

    I live 30 miles away and had a 5:30 AM surgery appt. So decided to drive in and stay in Abilene instead of driving in the dark morning hours. My main purposes for choosing this hotel were proximity to hospital, price, and good reviews. All these expectations were met. Very easy drive to the hospital. Very comfortable room. No outside noise. If I ever needed to be in Abilene again overnight I'd stay here. I'd recommend it to company I might have. I left before breakfast was serving so can't speak to that but it looked like a nice eating area and the counter looked like it was more than dougnuts being served.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    9.0
    Mr
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed was a little soft for my liking

    The staff is so nice.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    9.0
    Relaxing and enjoyable, close to restaurants and other things.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom had no working fan or vent

    We didn't have time to eat but the breakfast looked good,

    Stayed in April 2024

  • Reviewed: 9 April 2024

    8.0
    Enjoyed my stay
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    The bathtub was quite slippery and there was no mat. There were grab bars on the wall of the bathtub. Use them. Also the bathroom floor was slippery when wet.

    Breakfast was good and in quantity. Very comfortable room.

    Stayed in April 2024

  • Reviewed: 12 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The cover on bed was stained or dirty. The carpet around the edges were not vacuumed.

    Staff and breakfast were good.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    9.0
    This hotel is conveniently located, safe, a good value for the price.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    I cannot think of anything, thank you!

    Convenient, safe, and a good value for the price; breakfast was good, and in particular we appreciated your employee, Sara, at breakfast making everyone feel welcome and serving us well!

    Stayed in January 2024

  • Reviewed: 23 October 2023

    8.0
    Very good
    • Family with young children
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They're was dust in hallways from remodeling

    Stayed in October 2023

  • Reviewed: 15 October 2023

    8.0
    The woman at the desk was very friendly and made us feel welcome. It was a sold out weekend.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The shower was very nice - perfect temp, good shower head. BUT there was no place to put the soap! You had to hold it or put it on the floor. Also, there were no grab bars or towel bars anywhere close to the shower entrance.

    The bed was very comfortable, and the room had a fridge and microwave and builtin closet.

    Stayed in October 2023

  • Reviewed: 17 September 2023

    8.0
    Basic hotel with decent amenities for a good price
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Could have been cleaner, breakfast was inconsistent (great one day and just ok the next)

    Friendly and helpful staff, decent breakfast, good sized room, cold air conditioning with record high temps outside, little gym to work out in, conveniently located off a main road and near restaurants, free toiletries

    Stayed in August 2023

  • Reviewed: 14 August 2023

    7.0
    It was OK
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    There was construction that was not completed in our room and left a hazard between the carper and tile. Also the TV was not hooked into the cable box and the employee had to come to the room, Climb on desk to fix it.

    Breakfast was good. Bed was unbelievably comfortable.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No wash cloths in bathroom. No shelf in shower to place soap or shampoo.

    Stayed in August 2023

  • Reviewed: 17 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Refrigerator had leftover food from previous guest in it, shower had not been cleaned...had long hairs in it. Staff cleaned room while we were out, they took dirty towels but never brought fresh.

    Staff was friendly

    Stayed in July 2023

  • Reviewed: 10 July 2023

    8.0
    Nice
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    Friendly service

    Stayed in July 2023

  • Reviewed: 1 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I realize there was some construction going on, but not in my room. The floors could have been vacuum more.

    Staff. Food. Location

    Stayed in June 2023

  • Reviewed: 27 June 2023

    9.0
    Great location and great price
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    That it didn't have a hot tub

    The breakfast was great!!!

    Stayed in June 2023

  • Reviewed: 23 June 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    The property needs more parking. And some repairs are needed on the outside... seems as tho a truck that was too tall tried to go thru the breezeway drive.

    Room was on first floor. Quiet & very convenient. Front desk staff very accommodating. When I arrived, my room had a lot of pet hair on 1 of the beds... so they quickly resolved the situation by moving me to another room.

    Stayed in May 2023

  • Reviewed: 15 June 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There wasn't anything I could say I disliked over all I like the stay.

    The staff the location and the bed was so. Comfortable.

    Stayed in June 2023

  • Reviewed: 1 June 2023

    8.0
    Not luxurious but comfortable and good value.
    • Leisure trip
    • Solo traveller
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A bit out of the way for the interstate. (I20)

    Good bed. Clean room and property.

    Stayed in May 2023

  • Reviewed: 28 May 2023

    8.0
    Good, but could be great if they wanted to
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Even though it is a clean hotel, it could use some well needed TLC. There was a bench in our room that had a huge black stain on most of the cushion. It wasn't a crucial piece of furniture, so I do not know why it wasn't just removed. Many large tiles in front of the bathroom had popped loose from the floor, making it feel like a falling hazard as you walked into the bathroom, but the biggest issue was that we didn't even need to use our key cards! You could just push the door right open because no matter how hard we tried, we could never get the door to latch. The hotel was sold out & luckily, we were only there for the night, so we just used all the extra locks once inside the room for the night.

    The hotel was easily accessible & away from other businesses & traffic, so it was very quiet. Our room was a nice size with all the necessary amenities & probably the most comfortable bed i have ever slept in. Staff was welcoming & the breakfast actually goes until 10:00 am on Sat & Sun mornings, which is nice for those not so morning people.

    Stayed in May 2023

  • Reviewed: 21 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Always clean with professional staff. Have stayed here several times and will continue to stop when I travel this way.

    Stayed in May 2023

  • Reviewed: 9 May 2023

    9.0
    100% everything was good to go. Enough said !
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    It was good !

    Stayed in April 2023

  • Reviewed: 17 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    LOCATION Staff was helpful COMPLIMENTARY BREAKFAST

    Stayed in March 2023

  • Reviewed: 3 April 2023

    7.0
    Slept well but felt like it wasn’t sanitized.
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was neat and tidy but the bathroom floors didn’t appear mopped thoroughly. Walls didn’t look clean and had scuffs, etc on them, toilet water flow had issues.

    easy to access, close to dining, close to the hospital

    Stayed in April 2023

  • Reviewed: 31 March 2023

    7.0
    Great location and comfortable bed.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It is quite dated. There was a gap around the door that was crazy big. The room had the weirdest shower I’ve ever seen - it was like a little tunnel.

    Location is great and bed was super comfortable. The person that checked us in was very helpful. The breakfast was a nice bonus.

    Stayed in March 2023

Showing 1 – 25

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