10 West Orvis St., Massena, NY 13662, United States
#4 of 5 hotels in Massena
Guests' ChoiceBased on 61 hotel reviews
7.2Cleanliness
7.7
Comfort
7.8
Location
8.2
Facilities
7.3
Staff
8.6
Value for money
7.7
Free WiFi
6.0
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Showing 1 – 25
Reviewed: 6 January 2024
Servais
CanadaEverything was fine.
The location is perfect. Right downtown and close to everything. The motel has a good restaurant and very friendly bar in the hotel.
Stayed in January 2024
Reviewed: 25 November 2023
Grigg
United Statessmall bathroom
convenience
Stayed in November 2023
Reviewed: 19 July 2023
Gail
United StatesThe breakfast was a little delayed the first morning. The elevators looked old but worked fine.
I liked the hotel and convenient parking. Our bed was comfortable and the breakfast was good. Couldn't beat the value for what we got. Although I would stay here again, our relatives are moving so doubt if I will return since that is the main reason we were there.
Stayed in July 2023
Reviewed: 12 January 2023
Brenda
United StatesNeed to get rid of old chairs in hotel rooms
Good location and restaurant/bar.
Stayed in December 2022
Reviewed: 22 November 2022
Lisette
VenezuelaWe saw an animal like a lizard intolerancia the room
Location
Stayed in September 2022
Reviewed: 12 September 2022
Michael
United StatesThe breakfast was scrambled eggs and bacon for three days in a row. A change in menu would be better.
The breakfast was good.
Stayed in September 2022
Reviewed: 29 August 2022
Harold
United StatesCould not control the A/C. Threshold to the bathroom was an inch high. It hurt when you forgot to step over it. Aall doors to the hallway HAD TO BE SLAMMED to close properly.
Easy to get to. Friendly and helpful staff. restaurant on the premises.
Stayed in August 2022
Reviewed: 11 August 2022
David
United StatesThe main floors in the hotel smelled of cigarette smoke.
Same thing every day. Would have been nice for a little variety.
Stayed in August 2022
Reviewed: 24 June 2022
Charles
United StatesSome of the facility 's conditions were poor because of age and lack of attention.
Breakfast was great 😊 Laundry services were great.
Stayed in June 2022
Reviewed: 18 March 2022
Meghan
United StatesIt needs a pool so the kids can have something to do other then be In the room.
Great location. The restaurant/bar downstairs was great
Stayed in March 2022
Reviewed: 27 February 2022
Larry
United Stateskey would not work in access door from icy parking lot. 8 pillows in room - all too fat and firm. no fan in bathroom. No lounge chair in room.
Location. attached restaurant
Stayed in February 2022
Reviewed: 13 February 2022
William
United States???
Location was perfect.
Stayed in February 2022
Reviewed: 21 March 2024
Stacy
United StatesSmells of cigarettes. Needs updating in room
Staff, and breakfast
Stayed in March 2024
Reviewed: 23 August 2023
Jessica
United StatesIt was not clean and the long term residents made it feel like an apartment building.
Stayed in August 2023
Reviewed: 20 February 2023
Salim
Canadatoo old
Stayed in February 2023
Reviewed: 5 January 2023
Sierra
United Statessuper friendly staff, understanding of my service dog, no issues or hassle checking in with him.
Stayed in January 2023
Reviewed: 3 January 2023
Robert
United StatesBlizzard delayed our arrival by one day. We were only able to stay one night but paid for two.
Proximity to family. Excellent breakfast.
Stayed in December 2022
Reviewed: 11 December 2022
Corinne
United Stateseverything!! very dirty and run down. toilet handle falling off, tub was dirty, room and entire hotel smelled like smoke. chipped paint, vents piled with dirt i could go on and on
the front desk person was nice
Stayed in December 2022
Reviewed: 21 September 2022
John
United Stateseverything
Stayed in September 2022
Reviewed: 24 August 2022
Desiree
United StatesThe pillows to soft
Beautiful hotel. I wish we had time to check out the restaurant they had. Nice rooms
Stayed in August 2022
Reviewed: 25 July 2022
Michel
CanadaNothing
Breakfast
Stayed in July 2022
Reviewed: 26 June 2022
The
United StatesThe room was tired and worn, rust on the heating/cooling system. Rusty broken toilet paper holder. Bathroom door did not close (room 408). Mold in the bathroom. Desk chair looked like a ' free craiglist office chair, torn and split) Not enough parking.
The mattress was awesome.
Stayed in June 2022
Reviewed: 28 March 2022
Margaret
United StatesRooms were very small
Did not see breakfast coffee only
Stayed in March 2022
Reviewed: 24 March 2022
Roger
CanadaPlace is very dated,bad location, and below the standard one gets for similar price
Due to covid, breakfast was a soggy egg on sausage in a bag
Stayed in March 2022
Showing 1 – 25
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