Front desk, 3different staff members, have very poor customer service. Not friendly at all. Had to ask twice for a tv remote and then had to go back to the room to come back and let him know what kind of tv was in our room. Broken picture hanging in our room was the first thing we saw. One of our rooms had excellent beds, but ours had very uncomfortable thin mattresses that you feel every spring. Was hoping to swim, but pool was being painted. Need to notify people online that it doesn’t open until May 25.

Zeke was exceptional

Stayed in May 2024

The rooms had bugs roaches n bath tubs not cleaned no towels or bath rags microwave was missing n etc...the family

The price n location is great n walking distance to everything is great 👍

Stayed in April 2024

During my checkin, the maintenance guy was definitely not professional. Cussing all loud to the front desk over whether or not he asked for towels.

Last minute booking. Good location.

Stayed in May 2024

We only got two towels for 3people , no wash cloths and the tv didn't work. When we called the front desk the said we had to wait til the next day for the tv to get fixed and to get more towels and wash cloths and then the next day I had to buttowels cause they syaid still no towels ava

Area was great and staff was friendly

Stayed in May 2024

Gap in between the door and door frame and the strong stitch of bleach

In close proximity to everything

Stayed in May 2024

Not friendly

Stayed in May 2024

Cleanliness, staff

Location

Stayed in April 2024

The hotel needs a major renovation, the first day the door knob fell off, there was no TV control and they did not clean any day of my stay.

Really nice location

Stayed in April 2024

The staff and condition of the hotel left a lot to be desired. The first room I was given was very dirty, and we had to be moved. At check-in, they give you a spiel about discount show tickets. The hotel was run down, and you could smell marijuana constantly. People were smoking it everywhere. Not that I care, but it is not what you expect in a tourist town like Pigeon Forge. They also require a $75 deposit, which I was not informed of until check-in. I was told I would get it back upon check-out but have yet to receive it. I would not recommend this hotel. Also, the locks on the doors do not work.

The location.

Stayed in April 2024

No towels our entire stay. Used the same 4 small hand towels for 3 people the entire 3 day stay. No shower curtain. No coffee pot. Very overpriced for what it was.

Great location for rod run activities. It was clean. The staff was nice and spoke English.

Stayed in April 2024

We arrived and waited 45 minutes for a room to be ready. When we got into the room, there were no towels. Went to front desk and when I asked for towels, a blonde heavy set lady looked at me like...wth. I said, there are no towels, aren't they included with my stay. She just rolled her eyes. The tall very thin guy went to laundry and took about 10 minutes for him to return. Bed was very squeaky on the side closest to door. I believe that side of bed is broken.

The location was great.

Stayed in April 2024

Cleaner room. Have linens in the room. Have elevator working if you put people on upper floors.

No breakfast. Room wasn't real clean. Had a man with another key try to come into my room, said he was looking for another room which was on the other side of building. Location is good. Price was ok for the days I was there but would have stayed longer if price didn't double and more for the weekend. No linens. Elevator didn't work properly

Stayed in March 2024

When we first arrived a couple had to come back down to get towels and toilet paper because there were none in their room after being cleaned. Everyone had to bring their old towels down to the front desk in order to get new ones. We didn’t have a remote to our tv so I had to go to front desk to get a remote. I knew there was a deposit- no biggie. For some reason I thought they had already took the deposit, again, no biggie. Paid it $75. Then the maintenance man had to chime in and say, “yea we have that deposit because people like to steal the tvs out of the rooms.” Sir, I am here with my family on vacation. I do not want your tv. I have plenty at home. lol then I over hear him talking to the front desk. I guess a refrigerator wasn’t working in one of the rooms. He said, “I’ll go get them a bag of ice because I’m not switching that out tonight while they’re in there.” The frame is smaller than the mattress. My husband woke up in the middle of the night to use the restroom and the whole mattress flipped on my side. Which we did get a laugh out of it while he was helping me off the ground but that is not how I wanted to be woken up haha Lastly, BED BUGS!!!!! I checked the beds like I normally would staying at a hotel. First night, nothing. Second night, when I woke up Sunday morning I counted 16 bites just on my arms. No one else in my family got bitten but I welt up when I get bite and I immediately knew. 4 days later and I still have bites on me. So we went straight to a laundromat and washed everything we brought with us.

Location! Within walking distance of “the island,” shopping, food and go karts. Price but you get what you paid for.

Stayed in April 2024

The beds made noise. They where people outside all night making noise. The door kelped getting stuck. Not enough towels for 4 adults. No coffee maker.

The location

Stayed in March 2024

It was dirty,staff was rude,beds was hard as a rock, there was no towels or toilet paper in the rooms and when I ask the front desk or towels there wasn’t any! They had shopping carts for transferring your stuff to and from your room the one luggage cart they did have was rusted! Floors was filthy couldn’t go without wearing shoes in the room! Beds was dirty also!

The location was great!

Stayed in April 2024

The tv was bad, channels were not working and I told the front desk several times. Someone was supposed to come to the room to advise or fix it but never did.

Location, price

Stayed in March 2024

It seamed like it was more of a local residents spot like the locals use it as housing

The price is good the location to

Stayed in April 2024

Upon arrival guests was only allowed one room key per room due to a shortage. The room was very disappointing as well. There was 2 towels for 4 people till the next morning and the 2nd bed never had a comforter even after asking several times. There was a small 19 inch tv in the room that did not have a remote. After several trips to the front desk this issue was not resolved till the following afternoon. Overall very disappointing, there was trash all in the parking lot and the air was not working properly and all that was done was taking the filters out by maintenance

The connivence of the attractions.

Stayed in March 2024

Roches everywhere, bathroom door almost fall apart

Its walking distance to the island

Stayed in March 2024

Walls dirty, stained sheets, and not to mention the pool looks horrible!!

The Location

Stayed in March 2024

No towels in the room, had to ask for them. Tub was dirty and door lock was broke. Needs updated.

Location and price was good.

Stayed in March 2024

That after I paid for a week we got kicked out along with others lied to about being kicked out and not refunded

That it was cheap

Stayed in March 2024

The last several stays it seemed that they had let a lot of things go but now it seems that they are about to turn it around

It appears that they are getting ready to do some much needed maintenance work. And the staff are very nice third floor Housekeepers were sweet and awesome!

Stayed in March 2024

Was loud , people complained about bed bugs and roaches .

The location

Stayed in December 2023