2825 Parkway, Pigeon Forge, TN 37863, United States
#450 of 460 hotels in Pigeon Forge
Guests' ChoiceBased on 5406 hotel reviews
4.8Cleanliness
5.5
Comfort
5.6
Location
8.0
Facilities
5.3
Staff
6.3
Value for money
6.1
Free WiFi
5.5
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End of dialog contentReviewed: 2 October 2023
Melinda
United StatesThey didn't have enough clean towels to give to each room.
It was convenient and close to everything
Stayed in October 2023
Reviewed: 30 September 2023
Alexis
United StatesThe staff was very rude the room was not comfortable it was falling apart and I have stayed here for years and now the new management is horrible
Location
Stayed in August 2023
Reviewed: 30 September 2023
Amanda
United StatesThe staff was not friendly and didn't want to give us towels. That is when we could find them. Dood key cards did work. The door in the bathroom was broken.
The beds were clean
Stayed in July 2023
Reviewed: 29 September 2023
Cassidy
United StatesI used to camp in Daytona, so it wasn't a huge issue for me, but the location is very near a racetrack that is open until midnight, so you may hear revving engines and speeding cars late into the evening.
It was pretty standard for the price! Safe room, clean bed, a little dingy. Came with a fridge and microwave, which i wasn't expecting, but was glad to make use of.
Stayed in September 2023
Reviewed: 21 September 2023
Bobby
United StatesYou can tell it's a very old Motel. Needs a renovation bad.
Location & Price is all it has going for it.
Stayed in September 2023
Reviewed: 20 September 2023
Bobbie
United StatesNeeds more cleaning
Location
Stayed in September 2023
Reviewed: 19 September 2023
Queen
United StatesBeds hard as a rock, difficult to sleep on
Location
Stayed in September 2023
Reviewed: 15 September 2023
Anita
United StatesNot enough parking out front. People were having to park in a back lot & walk around hotel. They never left us towels. We had to go ask for them to bathe. Don't think they ever mopped the floors. You couldn't walk around barefoot or your feet would be black. Staff didn't speak very good English. We probably won't stay there again.
The price & that it was a good location.
Stayed in June 2023
Reviewed: 13 September 2023
Howard
United StatesBroken shower curtain rod. Clothes rack was broken. Safety lock on door had screw missing and would not lock. You could see outside under the door. I asked to be changed to a different room. We moved to a room on the 2nd floor, and it was much nicer. We had to check out a day earlier than planned, and I was told we would receive a refund for that day, and we were charged for 2 full days on my credit card. This is my 2nd stay at a Wyndham owned place and it will be my last.
The location was the only thing we liked.
Stayed in August 2023
Reviewed: 13 September 2023
Catherine
United Statesstaff was not welcoming, tv wouldn't work
location and price
Stayed in September 2023
Reviewed: 13 September 2023
Amanda
United StatesEvery. Single. Thing.
Location
Stayed in June 2023
Reviewed: 12 September 2023
Katalinadragon
United StatesOverall disappointed with the facilities, had 4 people in the room but only 1 set of towels. Asked 3 times each day and was told to come back later. Cleanliness was a 3/10. Not sure the last time the room was actually deep cleaned either. Was the cheap option so I guess you get what you pay for.
Staff overall was nice. Location was perfect and right in the center of all the activities.
Stayed in September 2023
Reviewed: 11 September 2023
Cynthia
United StatesDidn’t get any new towels went to front desk they had no access to towels either
No breakfast
Stayed in September 2023
Reviewed: 5 September 2023
Porter
United Statesthe people working there are rude !!!
Stayed in September 2023
Reviewed: 5 September 2023
Roy
United StatesDidn’t like anything about it!!!! Rude staff there was people smoking pot & drinking beer on our floor all night long!!!!
Absolutely nothing & tried getting my money back but they were so rude and didn’t wanna discuss it! Cops were they 2 different times & my kids were scared!!!!
Stayed in September 2023
Reviewed: 4 September 2023
Heather
United StatesNo towels in the rooms no wash clothes even after asking
Location was great
Stayed in September 2023
Reviewed: 1 September 2023
Rendy
United StatesThe pool was dirty
Really good location
Stayed in August 2023
Reviewed: 30 August 2023
Jessica
United StatesLocation
 Very, very poorly maintenance !!! everything looks like it’s getting ready to fall apart  on our second morning there  the smell is so overwhelming outside  smell, like garbage and sewage  housekeeping was nowhere to be found  the stuff at the front desk did everything they could  considering
Stayed in August 2023
Reviewed: 27 August 2023
Jennifer
United StatesWe stayed 3 nights, 4 people and was only provided 3 towels for the entire stay along with half a roll of toilet paper. Beds squeaked and moved around when barely sitting on them. No extra lock for the doors. I usually don't give a review but this hotel needs some work all the way around.
Location was about all.
Stayed in August 2023
Reviewed: 23 August 2023
Kaylee
United Statesrooms were dirty, we weren’t given a single towel without asking and none were in the room when we checked in. you couldn’t even see the bottom of the pool it was so dirty. and it smelled like pot!
location
Stayed in July 2023
Reviewed: 20 August 2023
Jamie
United StatesThe pool was painted with wrong kind of paint and it looked like someone took a big wet dump in it and very green. When we woke up found 2 roaches in bathroom. And the elevator was out and we had to climb stairs to the 3rd floor.
The room was clean and no stains on anything
Stayed in August 2023
Reviewed: 19 August 2023
Kimberly
United Stateswe were there for 5 days & ran out of toilet paper so we had to go get our own toilet paper. normally at hotels housekeeping cleans the room when you are gone, nobody did while we were there. there was 3 of us and we only got 2 towels & wash rags. we went down to the front desk to ask for some more and the woman who I spoke to was mean & hateful! so I had to use my beach towel I packed to dry off after my shower. mind you the shower isn’t for normal people and the water was scalding hot you couldn’t take a normal shower because you could get third degree burn!!
the location was good & the room was decent for how much we paid.
Stayed in August 2023
Reviewed: 18 August 2023
Cynthia
United StatesRoom wasn’t that clean and the shower didn’t have hot water
Location
Stayed in August 2023
Reviewed: 15 August 2023
Carter
United StatesThat it was alot of things to do and was in walking distance
Stayed in August 2023
Reviewed: 14 August 2023
Robin-lynn
United StatesNo towels, wash cloths or floor mat for in front of the tub were in the room..Had to go.to the office..was given 2 towels 1 wash cloth for 3 people. A puddle of water on the floor where the a/c was .Was waiting in line about 20 minutes to get checked in. The clerk came out from behind the desk to give a guest some towels and wash clothes. This lady was 2 people behind me. She got out of line and went and talked to the clerk..The next thing I know the clerk said, Does anyone else have problems with their room? I ended up having to wait longer cause the clerk went to the ladies room to check it..I work in retail for over 37 years and dont allow people ti jump line..Thats wrong and disrespectful...Plus the clerk had a attitude..
The location was great..
Stayed in August 2023
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