I did not like that. We don’t get a view of the outside view. The view we had was internal, so we just saw other windows at the hotel.

Everything was clean and nice and service was very fast and helpful

Stayed in April 2024

I did not like that the web site says check in before you park and we circled the block until I had to call to find out what to do because there was absolutely no place to park

Stayed in April 2024

Under staffed - everyone was so wonderful and did their absolute best. It was clear at meal time and after the concert we attended the exceptional staff was not equipped to handle the " rush" . We didn't order food because we felt so bad for everyone. Hopefully, this Hyatt can hire another staff or 2 in the future.

Stayed in April 2024

Wish it were still The Grand Hotel. The Grand had early morning coffee service delivered to your room if you ordered the night before. Now it is a typical big hotel chain, not that is bad. I did order room service breakfast. It was just ok. Food reminded me what you get at Dennys but served on paper takeout. Bad coffee.

Great location and great value. Big clean, quiet room with great value. Friendly staff. Nice mini market in lobby area if you run short of snacks and soda. Will definitely stay again.

Stayed in March 2024

Refrigerator was too small. Could use better parking considering the challenges with downtown and driving and such. Continental breakfast should be offered for what's paid. The side elevator for carts to get outside for luggage seems really inefficient. The inside elevators need to double in size to better fit the luggage carts. Closet lighting was almost nonexistent, so that definitely could be improved.

Shower size was nice. Good room size. Fitness center is amazing! Staff were really helpful, specifically Aly (spelling?)

Stayed in March 2024

They don’t have parking

The room was nice

Stayed in March 2024

Steep price during the conference week.

Excellent location in midtown, walking distance to the conference center. It is possible to use the skywalk and walk indoors all the way. Plenty of restaurants around. Spacious room.

Stayed in March 2024

Decoration room

Rooms and bedrooms

Stayed in March 2024

No guide channel on the television and the American flag flying outside of the building is a disgrace, it is tattered and torn.

The staff was friendly, the room and hotel were nice

Stayed in February 2024

I loved every thing ❤️

The room was very clean and big. All the workers were very nice.

Stayed in January 2024

They told me to park in the ramp across the street and to bring in the ticket to validate it. The ticket I was given didn’t work so I had to pay twice for parking. ($60)

Front staff gave me bandaids when I had blisters

Stayed in November 2023

Did not have a microwave to warm up my leftovers in my room. Asked for extra garbage bags to help put our garbage in to make it easier for staff, but no one gave us any.

The exercise room. Walking distance to the game and back.

Stayed in November 2023

the bar and breakfast area seemed understaffed

Great location

Stayed in November 2023

The room was very small especially for the price.

The room was very clean and the bed was comfortable which is the 2 main things for us

Stayed in November 2023

When I check in , the lady at reception assign me a room with continuing vibration noise. And I came down to switch room, she acts cold and ignore me all time , leave me to another staff there. Though the male staff dealing my inquiry is nice, but the white lady who assigned the room to me reacts ignorance and cold. luckily the property manager was able to upgrade my booking the next day which gave me a quiet room for the rest of 4 nights staying.

Some staff are nice, the staffs help my check out are super friendly and funny. Very good gym. excellent location, everything is nearby.

Stayed in October 2023

Pillows were awful, no closet, parking was expensive and not listed on the info. No food nearby nor any type of store. It was a nice clean place, but it missed a lot of things we needed checking in late from out of town. Seemed overpriced for what it was.

Room was nice.

Stayed in October 2023

My room (704) needs a full length mirror - I had a black tie event to attend and I would have appreciated this.

Clean, well appointed room, comfortable bed, excellent location, friendly and helpful staff

Stayed in October 2023

Simply put some bottled water in the room, its not too much to ask. You wake up in the night thirsty, your not going to go down to the lobby in your night clothes. Such a simple thing and so needed.

room was lovely staff were lovely

Stayed in September 2023

No hot coffee at the bar when requested. Didn’t like the room not being cleaned and clean towels every day

Central

Stayed in October 2023

We had to wait over an hour for our room. Needs a new shower head in Room 1511.

Convenience

Stayed in September 2023

Our room was in an inner courtyard, so it was very dark, but as we spent most of our time outside it didn’t detract from our stay. It encouraged us to get out and about.

Great downtown location, super friendly staff, huge bathrooms and easy parking once you figure out how it works!

Stayed in September 2023

The hotel was very much up to par.

Very comfortable room. Staff were helpful and friendly.

Stayed in July 2023

Nobody made up the room the whole stay

Stayed in September 2023

Took hours to get checked in, then sent to a smaller room than I had booked, was almost late to show bc of staff not being timely. We arrived at 2:45, didn’t get into rooms until after 5 pm

Clean and nice valet

Stayed in June 2023