The breakfast - To few healthy choices. To much sugar and fat and on top of that served in or on plastic plates/mugs. The coffe was good though.

The location was great and the staff was very friendly and always there to help if needed. The bed was so cozy.

Stayed in April 2024

I didn't like that they charged for parking.

It was a nice hotel.

Stayed in April 2024

NO BALCONY it's advertised with a balcony! Truly disappointed because the stair rail is not a balcony! The only reason I reserved the hotel! False advertising! Absolutely NO BALCONY!

Cleanliness, location, quiet, and staff. Walking distance to the bars, restaurants, and the pool and jacuzzi.

Stayed in April 2024

The free breakfast is ok but could be improved to make for a perfect stay

This is a unassuming hotel that overdelivers in terms of comfort and friendliness

Stayed in April 2024

Wonderful accomodations, stocked kitchen great, also location to everything needed great.

Stayed in December 2023

Breakfast options were repetitive. It became boring after a few days.

It was close to everything. The apartment was quiet and neat. They upgraded me to a bigger apartment. Friendly staff. Valerie was very helpful and friendly. Check in was as smooth.

Stayed in October 2023

The absence of bars of soap!!

The spaciousness for the price & the automated shades.

Stayed in October 2023

All the breakfasts meat was pork

Location

Stayed in October 2023

There were no cooking pots available, although i requested and they got for me but it took a while. Also the kitchen cabinets require some upgrades.

The rooms were spacious and clean. They upgraded my room on arrival so me and my sister had two big rooms to ourselves. It was beautiful. They also granted us late check out till 1pm.

Stayed in October 2023

Could have been a little less expensive.

The most important factor for e is customer service. The staff was extremely friendly and accommodating.

Stayed in October 2023

Less breakfast options

Stayed in June 2023

Rooms needed some maintenance

Breakfast

Stayed in April 2023

Nothing comes to mind.

Enjoyed our stay at this property. The staff were very welcoming from arrival to departure. I really need to remember staff names to shout them out especially when they make you feel like family. Breakfast was also good. In addition to the regular food spread, there's also a live station where you can get omelettes (or any special item) made on the spot. There's a bar on site in the lobby/breakfast area. If you like to sip and mingle this is the spot for you. They're quite generous with the liquor as well (HA HA!) If you're an aviation geek like myself you'll enjoy this because it's close to the Addison airport so there are light GA aircraft and business jets passing over often.

Stayed in April 2023

No fans, I was supposed to have 2 queen size beds, and had a full size bed instead and wheelchair accessible shower . The ac didn't put out much air . And one of the check in ladies was kind of snotty

It was super cozy, home away from home. It was real clean and comfortable. Super relaxing environment

Stayed in March 2023

There was an issue the the main suite toilet clogging up twice. Had to call on two different occasions to get maintenance to fix the issue. I would highly recommend that someone (maintenance) in particular is on duty 24-7. Thank God the toilet overflowed during business hours otherwise we would have to wait until the next morning for clean up.

Rooms were clean and enjoyed the full kitchen. We requested the first floor and was given what we asked for. I would defiantly recommend. Thank you

Stayed in January 2023

The carpet was stained, the room had a bad odor, the front door handle stuck, the outlet at the vanity didn’t work and the shower pressure was very low. And there is no elevator to carry luggage upstairs.

The grounds were nicely kept. The room was large with a full kitchen. The breakfast was good, other than the coffee.

Stayed in January 2023

As with every hotel, the in room coffee is poor and there’s never any real cream available

I was traveling solo with two dogs. This property had an amazing grassy area that was very safe from the busy city. It was the best value, most spacious and comfortable, and the most accepting of my dogs of any of the 5 places I stayed on my road trip. Thank You Hyatt House!!

Stayed in January 2023

Our first suite was on the third floor and they moved us to the second floor which was better since three in our group were over 70. It was hard on them. I forgot to request a first floor suite and that an elevator wasn't on the property. Otherwise it was a great stay.

Our suite was wonderful. It felt like home since we had a kitchen and living room. Not stuck in just a room.

Stayed in December 2022

The waffle machine was broken.

It was all very comfy

Stayed in November 2022

The fact that the 3rd floor isn't handicap accessible...

The location & the size of my room...

Stayed in October 2022

The beds are horribly uncomfortable. They feel as if they have been slept in for way too long without upgrading. I was actually sinking into the bed. Same goes for the sofa beds. It made for an uncomfortable visit

Thr staff was very friendly and helpful. I liked the breakfast buffet and the always available coffee. It is very well located.

Stayed in October 2022

n/a

I love all the amenities as well as the second bedroom with bathroom.

Stayed in October 2022

not very comfortable beds

good price

Stayed in September 2022

The breakfast.

Didn't care for it

Stayed in September 2022