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  5. Reviews of Hyatt House Nashville Downtown-Convention Center

Reviews of Hyatt House Nashville Downtown-Convention Center 3 stars

535 REP JOHN LEWIS WAY S, Nashville, TN 37203, United States

#81 of 198 hotels in Nashville

Guests' Choice

Review score

Based on 1801 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.7

  • Facilities

    8.8

  • Staff

    8.6

  • Value for money

    8.0

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 11 May 2024

    9.0
    Wonderful stay! Even though they were changing key systems the staff were inside and very helpful!
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Lotion in the room would be nice!

    Clean place, nice and helpful staff!

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    Would stay again!
    • Leisure trip
    • People with friends
    • Studio Suite with Two Queen Beds, Sofa Bed and Kitchen
    • Stayed 3 nights
    • Submitted via mobile

    Parking fees! We pay enough already!

    Loved how secure it was! Felt very safe at all times.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    Great facilities, staff went out of their way to make up for pool being out of order.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Pool was out of order. We specifically changed hotels at the last minute so we’d have an indoor pool, so we were extremely disappointed. Wyatt at the front desk was extremely accommodating and went the extra mile to ensure we were happy with our stay.

    Beautiful facilities, great service.

    Stayed in April 2024

  • Reviewed: 7 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 4 nights

    Pool was open, but water without heating, not possible enjoy it.

    Great breakfast, localization, culture possibilities. Hotel building itself is beautiful.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Everything was great.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    9.0
    Nice & would definitely stay again!
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I did not agree with having to pay $45 to park!! Like what else were we supposed to do with our car? That should be included in the price or at least told up front!!

    Nice, clean spacious room! Walking distance to our concert & downtown!

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio Suite with Kitchen and Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    Stayed here for 4 nights while passing through on our Honeymoon. Great location, walking distance to Broadway street, but far enough away to be a quiet area. Substantial breakfast provided. Very comfortable hotel. Would definitely recommend a stay here.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds, Sofa Bed and Kitchen
    • Stayed 3 nights
    • Submitted via mobile

    Pool was not working. Breakfast area too small too crowded.

    Stayed in March 2024

  • Reviewed: 28 April 2024

    9.0
    Nice property, didn’t know breakfast came with the room.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Didn’t tell us how elevator worked or that breakfast came with the room.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    9.0
    Nice upscale hotel
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The shower leaks water out of the door when closed. Don’t think the caulking was done right. Also the breakfast didn’t have much options and everything was basically done by 9am

    The bed and sink. The couch in the room was a nice touch too. I liked the location. I liked the security measures with the key cards for the entrance. Felt very safe.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    9.0
    The amenities were great. The hotel was clean staff at the front desk were polite, professional, and accommodating.
    • Leisure trip
    • Group
    • One-Bedroom Suite with Two Queen Beds with Kitchen and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Some staff were up at stoic, however, overall those at the front desk were fantastic and very accommodating

    It was clean and everything close by. Personel at the front desk was very nice and accommodating. However, some of the staff were a bit stoic.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Ty, had a great time.
    • Leisure trip
    • Couple
    • King Studio Suite with Kitchen, Tub and Sofa Bed - Disability Access
    • Stayed 7 nights
    • Submitted via mobile

    Staff and cleanliness

    Stayed in April 2024

  • Reviewed: 25 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Convenient location, clean, nice room and friendly staff

    Stayed in April 2024

  • Reviewed: 25 April 2024

    9.0
    Very nice stay!
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 4 nights

    Free water

    Stayed in March 2024

  • Reviewed: 23 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Entrance is lil confusing

    Clean, good breakfast, nice indoor pool

    Stayed in April 2024

  • Reviewed: 21 April 2024

    8.0
    Overall great stay just that issue and some staff members not very friendly no
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    I didnt like that they charged my credit card before we even checked it and they they said they would comp my parking because of the mistake but when I checked out I noticed they charged me for parking anyway!

    I liked how it was a little way from downtown but still could walk everywhere

    Stayed in April 2024

  • Reviewed: 17 April 2024

    9.0
    enjoyed the room
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed, Kitchen and Roll-In Shower - Disability Access
    • Stayed 2 nights

    Paying $45.00 a night for parking was upsetting. It should have been covered with our room cost. The distance to our room was way too far from the elevator for being a handicap room. The bathroom was good but there was no water pressure in the shower.

    Breakfast was very good, location was good. Room was excellent, nice size and quiet.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    Enjoyed our trip. Would stay closer to the action next time. Staff was great.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed and Kitchen
    • Stayed 5 nights

    Water pressure could be better. Didn't like the breakfast eggs! Seemed they were pebbles in size, rather than fluffy chunks of scrambled eggs.

    Location was three blocks too far away from Broadway for walking multiple times. But Uber pickup was great!

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Pleasant, a little more staff training.. Nof withstanding that barmen was top drawer.
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Staff seemed a bit all over the place different information from different staff members. Miss communication between departments, stated an extra night house keepers came to change room for new arrival twice. Alarm call never happened, message not passed on I was told!!

    Nice rooms.. Very clean. Breakfast adequate.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    8.0
    Nice place to stay, some staff were very good others didn’t seem to care lack of communication.
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Room size and location.

    Property is well located short walk to night life on Broadway in what appeared to be safe area. Rooms clean and good size.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    9.0
    Exceeded expectations
    • Leisure trip
    • Couple
    • Den King Room with Sofa Bed and Accessible Tub - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Cost of parking

    The room was exceptional! Bathroom was huge! Wine opener in room! Maybe 6 blocks from broadway! Bed was super comfortable! Room design is cool! The bathroom was so white and so clean! Breakfast was very good! Lobby is comfy! Would stay here again. I prepaid $190 total. Good price! But paring was $45 and that’s a rip off.

    Stayed in March 2024

  • Reviewed: 10 April 2024

    9.0
    Hyatt House Nashville Downtown
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds, Sofa Bed and Kitchen
    • Stayed 3 nights
    • Submitted via mobile

    We had a Studio Suite with 2 Queen beds & Kitchen. This room was very spacious & had full amenities, beds were comfy & shower was great. Breakfast was good, had alot of choice. Easy 5-10 min walk to downtown. I would recommend this hotel to others.

    Stayed in March 2024

  • Reviewed: 9 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    The bed and pillows were not that comfortable. Also parking at the hotel was $45 a night.

    I liked that it was only about 6-7 blocks from Broadway. It was close to the listening room and 3rd and Lindsley.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    pleasant and would stay again
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 3 nights

    Getting to breakfast early was much better as some food ran out - specifically cut fresh fruit. Tray for carrying food to table would help rather than making many trips to the buffet area and causing congestion. Layout resulted in a lot of crossing back and forth in the small buffet area. Wifi seemed to time out after a few hours resulting in high roaming charges from my phone provider when I thought I was connected to hotel wifi. I learnt to keep checking if connected and re-connecting before using my phone or laptop.

    Breakfast selection was adequate. Good range of TV channels and included very clear instructions how to cast Netflix etc from my device onto big TV.

    Stayed in April 2024

Showing 1 – 25

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