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  5. Reviews of Hyatt House New Orleans Downtown

Reviews of Hyatt House New Orleans Downtown 3 stars

1250 Poydras St, Downtown New Orleans, New Orleans, 70113 , United States

#22 of 169 hotels in New Orleans

Guests' Choice

Review score

Based on 857 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    8.9

  • Staff

    9.0

  • Value for money

    8.5

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 15 May 2024

    10
    good I hope to come back
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 5 nights

    no problem nothing to say

    good selection for breakfast location was good room was nice and clean great staff night and day I really enjoyed all of them I found that even the cleaning people and those in the eating area were nice Dealing with nice people helps to make your day

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Good time & enjoyable
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 12 nights
    • Submitted via mobile

    Small

    Location

    Stayed in May 2024

  • Reviewed: 2 May 2024

    10
    Exceptional
    • Business trip
    • Group
    • King Room
    • Stayed 7 nights

    Ana received us and she took care of our check-in, we're so glad that she was there to help us in our trip to NOLA. She shared with us a lot of tips about the city, and helped us to feel 'like a local'. Thank you Ana! Breakfast and location was just perfect! We stayed for a week, and every morning the breakfast was full of alternatives. The room is perfect, not noises around, everything perfectly clean.

    Stayed in May 2024

  • Reviewed: 30 April 2024

    9.0
    Great value for money
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 8 nights

    It should be a dress code for breakfast. It is not nice to have breakfast with guests in pajamas and wearing night hats.

    Breakfast was very good. Very well located, only 20 minutes walking from the French quarter. The swimming pool was also good. The staff was amazing, gave us a greater support when the airline lost my mother luggage.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    The Hyatt House is an excellent location in downtown New Orleans: Food, shopping and transportation
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights

    Everything was on spot.

    The facility was spotless and very appealing. The setup was very accessible and the food variety was excellent. It suited varied palettes. The staff was very attentive and professional. The quality of food was excellent and the atmosphere was very relaxing to start the day.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    10
    Excellent hotel and staff
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The reception area being on the 11th floor, just a bit confusing, but everyone was so helpful.

    The place was immaculately clean, the staff were all helpful and friendly, especially Kailah. The breakfast was the best I’ve seen so far, so many choices to choose from.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness

    Stayed in April 2024

  • Reviewed: 22 April 2024

    10
    Very nice hotel. Great breakfast food and great location.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Studio king very spacious and come with kitchenette. The bathroom was large and shower big enough for 2 or 3. The mattress quality was on the lower end but no the worst.

    Stayed in April 2024

  • Reviewed: 19 April 2024

    9.0
    Great stay !
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 8 nights

    The toaster at breakfast is the slowest ever made. Two toasters would be great, with two faster toasters the breakfast would be exceptional!

    The room is comfortable and well-equipped. Quiet in general. Cleaning is on demand, which is fine, but the replacement of coffee and tea should be systematic as you don't always remember to ask.

    Stayed in March 2024

  • Reviewed: 16 April 2024

    10
    Great time would recommend.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast and veiw

    Nice place nice breakfast 👌

    Stayed in April 2024

  • Reviewed: 15 April 2024

    10
    Very happy with everything.
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Location to events Clean Breakfast selection

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Great stay. Verify card charges.
    • Leisure trip
    • Group
    • King Studio
    • Stayed 5 nights
    • Submitted via mobile

    There were excessive charges on my card that didn't clear fully until a week after returning home. The excess charge was an additional $1K.

    Breakfast was the best I've ever had at ANY hotel.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    10
    Overall out stay was wonderful and we were wishing we could stay longer.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    I thought it was a bit odd that the lobby was on the 11th floor and was a bit crowded at times since there was only one elevator from the 1st to the 11th floor. We stayed on the 14th floor and there were plenty of elevators from the 11th to the other floors. The temp in the fridge was too cold and it was freezing our drinks and couldn't find a way to adjust it.

    We had a great view of downtown and the room was nice and clean. The bed nice and comfy and we both rested well. The shower was really nice and we both like that. We usually slept in but one day we took advantage of the breakfast and it was great! We both ordered an omlet and it was really good. All the staff was super nice and very helpful.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    10
    Great
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    The location and service

    Stayed in April 2024

  • Reviewed: 5 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Needs better parking options

    Best breakfast!!!

    Stayed in March 2024

  • Reviewed: 5 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Accessible Tub - Disability Access
    • Stayed 3 nights
    • Submitted via mobile

    If you are here to see the sights, it's a little far from the best parts. It's about a 30 minute walk from French Quarter.

    I liked the security features of this property. One must have a key to travel between floors.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    9.0
    Great stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The elevator situation

    The breakfast spread was legit 👍

    Stayed in April 2024

  • Reviewed: 18 March 2024

    9.0
    Nice breakfast and spacious room
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    Proximity to restaurants and other attractions

    Stayed in March 2024

  • Reviewed: 14 March 2024

    9.0
    Nice
    • Business trip
    • Couple
    • King Room
    • Stayed 5 nights

    We had a little issue checking in do to a computer problem. Not a big issue. But it took awhile for them to get is straight. wish they had more options for breakfast. The same options for 5 days in a row that's all. the food was ok though.

    the staff was great! rooms were clean. Bartender was fabulous!

    Stayed in March 2024

  • Reviewed: 2 March 2024

    10
    The Hyatt House is a clean and very comfortable hotel. The location is great and the room was quiet and had a nice view.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    There was not a safe in the room.

    Great location for concert at the Smoothie King Center.

    Stayed in March 2024

  • Reviewed: 22 February 2024

    10
    awesome stay
    • Leisure trip
    • Couple
    • King Studio - High Floor
    • Stayed 2 nights

    the parking

    breakfast was awesome.

    Stayed in February 2024

  • Reviewed: 14 February 2024

    9.0
    I would come back again for a business trip and even for a long weekend
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Loved the set up of the room. Would be great for long stays. Breakfast was good and a great start for the day. I had a meeting with the Customs office so the location was PERFECT!

    Stayed in January 2024

  • Reviewed: 10 February 2024

    9.0
    Great location and great staff
    • Leisure trip
    • Couple
    • King Room
    • Stayed 6 nights
    • Submitted via mobile

    Nothing

    Excellent location for getting around with sights a short walk away or bus ride. Not too noisy to get a good night's sleep. Really friendly staff throughout the hotel, who are really helpful. Breakfast had good choices, the omelette bar was a nice touch. Comfy bed and good facilities in the room.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    Everyone was on point

    Beautiful breakfast and helpful staff

    Stayed in February 2024

Showing 1 – 25

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