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Reviews of Hyatt Place Altoona/Des Moines 3 stars

480 Bass Pro Drive NW, Altoona, IA 50009, United States

#2 of 13 hotels in Altoona

Guests' Choice

Review score

Based on 103 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.5

  • Facilities

    9.3

  • Staff

    9.6

  • Value for money

    8.7

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 15 April 2024

    10
    I will be back...
    • Leisure trip
    • Solo traveller
    • Standard King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    everything was great!

    clean,quite,and comfortable!....good breakfast...awesome staff.... Ms Michelle!...best hostess 5 🌟 🌟 🌟 🌟 🌟

    Stayed in April 2024

  • Reviewed: 15 May 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Price was expensive

    Room set up, break, bar, location

    Stayed in May 2023

  • Reviewed: 29 April 2023

    9.0
    loved it
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Accessible Tub - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    200$ 1 night

    location

    Stayed in April 2023

  • Reviewed: 8 April 2023

    10
    Exceptional
    • Family with young children
    • Queen Room with Two Queen Beds, Sofa Bed and Accessible Tub
    • Stayed 1 night
    • Submitted via mobile

    We only stayed one night so can't really think of anything that was bad.

    Staff was really friendly and helpful. Rooms were clean and spacious. Planning another trip to the area and will be staying here again.

    Stayed in April 2023

  • Reviewed: 8 April 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    very clean and neat great location

    Stayed in April 2023

  • Reviewed: 28 March 2023

    10
    very friendly & accommodating staff.
    • Solo traveller
    • Standard Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    only negative was stalled elevator due to teenagers jumping around in it on evening 3-24-23. However quick response was observed by emergency personnel.

    clean & good location.

    Stayed in March 2023

  • Reviewed: 12 March 2023

    10
    one of the best I’ve stayed at
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    the rooms were very nice and the staff was friendly

    Stayed in March 2023

  • Reviewed: 7 March 2023

    9.0
    Very comfy and inviting place to stay. Adult and kid friendly.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night

    Overall we loved our experience.

    My family wasn't impressed with the breakfast, the eggs were powder, the french toast was on the cold side and there was no regular syrup left only sugar free. My favorite was the fruit and we enjoyed the coffee and hot cocoa in the travel cups. We very much liked our room and the small sofa was very comfortable, Instead of the large light over top though might we suggest a lamp behind the corner of the sofa for reading. We loved the view of the lake and the walkway/sidewalk in the back which we used to walk to the burger house next door. We enjoyed the pool and the workout room. I particularly liked the ice water available in the lobby. Another suggestion I would have is to have a cucumber or orange ice water. I have seen this in fancier hotels.

    Stayed in March 2023

  • Reviewed: 6 March 2023

    8.0
    It was a nice stay. Grand daughters were in archery, spent time in the pool having fun.
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed
    • Stayed 2 nights

    Breakfast could be better, yogurt was bad. I think got frozen.

    Clean, comfortable, friendly staff.

    Stayed in March 2023

  • Reviewed: 4 March 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    parking

    the whole vibe was chill

    Stayed in February 2023

  • Reviewed: 29 January 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    charges too much for a 13 lb dog

    Stayed in January 2023

  • Reviewed: 25 December 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 3 nights

    The breakfast was perfectly acceptable, but compared to the rest of the facility I felt like it was a bit "underwhelming". Not a dealbreaker by any means, but it was the only thing I couldn't give high marks. I would have liked oatmeal that was pre-made, eggs with more taste or a waffle-maker. Coffee was good though!

    Great location and very friendly, helpful staff! Very comfortable beds. The pool and hot tub were nice. All in all, this is a great place to stay!

    Stayed in December 2022

  • Reviewed: 3 December 2022

    9.0
    great place to stay
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    a little hard to get to

    very nice, clean, modern

    Stayed in November 2022

  • Reviewed: 6 November 2022

    10
    Exceptional
    • Family with young children
    • Queen Room with Two Queen Beds, Sofa Bed and Accessible Tub
    • Stayed 1 night
    • Submitted via mobile

    I am still waiting for the deposit money to be credited back to my debit card.

    The staff was very kind, and helped me easily resolve a reservation mix up. The room was beautiful and clean and I enjoyed the fitness center and snack bar.

    Stayed in November 2022

  • Reviewed: 18 October 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds, Sofa Bed and Accessible Tub
    • Stayed 7 nights
    • Submitted via mobile

    It was hard to get linen and trash picked up.

    The place was so beautiful and clean. The people were very nice. Breakfast was nice.

    Stayed in October 2022

  • Reviewed: 22 September 2022

    10
    it was great for the short time we spent there!
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Roll-In Shower - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    the property had a wonderful walk way to a couple of good restaurants which we loved after being on the road for over 8 hrs it was nice to be able to stretch our legs! wish we had time to stay an extra day to explore the area more (outlet mall for shopping & amusement park for kids) and that was just what we could see from the property, not to mention our room was clean, comfortable & spacious!

    Stayed in September 2022

  • Reviewed: 13 September 2022

    10
    An absolute treat for the $!!!
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    This is no fault of the Hyatt Place or the neighboring hotel but the grass area used for dogs had a considerable amount of dog piles. There is a convenient stand with dog bags and an attached waste can stationed right there. Unfortunately, some LAZY dog owners spoil that for responsible guests. Maybe, the staff could check and clean it up once or twice daily.

    Location, STAFF, CLEANLINESS, tv size including easy remote, BED, SHOWER, sectional couch, hard floors (no carpet), hot breakfast buffet and finally, THE IMPRESSIVE SUPER MODERN ROOM DESIGN, WOW!!! The design is also a smart design in every way.

    Stayed in September 2022

  • Reviewed: 10 September 2022

    8.0
    Very nice hotel but could cut the price or at least have a better breakfast
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    We were disappointed with the breakfast. The cooked eggs were very blah tasting and the French toast sticks were not fresh. was hoping for a much bigger, tastier meal with a waffle maker.

    It was very clean and nicely furnished and decorated. The King room was very good size and we really enjoyed the sofa so we had somewhere to sit instead of just a bed.

    Stayed in August 2022

  • Reviewed: 6 September 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    hot tub

    Stayed in September 2022

  • Reviewed: 21 August 2022

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Standard King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    great location, really nice rooms

    Stayed in July 2022

  • Reviewed: 18 August 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Super clean. I love being able to eat your breakfast on real plates with real silverware. It's the little things that make a big difference.

    Stayed in August 2022

  • Reviewed: 8 August 2022

    9.0
    great place!
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    clean, comfortable, updated

    Stayed in June 2022

  • Reviewed: 5 August 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was great my family loved it, different options was a plus for us and everything tasted good no complaints at all with the location of the Breakfast bar.

    Stayed in July 2022

  • Reviewed: 4 August 2022

    10
    We loved it!
    • Leisure trip
    • Group
    • Standard King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    We only stayed one nice but we had no complaints at all.

    It was very nice. Very high quality and all around a great experience.

    Stayed in July 2022

Showing 1 – 25

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