1005 Crestline Pkwy, Atlanta, GA 30328-6013, United States
#72 of 262 hotels in Atlanta
Guests' ChoiceBased on 830 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.9
Facilities
8.6
Staff
8.7
Value for money
8.5
Free WiFi
8.6
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End of dialog contentReviewed: 4 June 2024
April
United StatesLocation
Stayed in May 2024
Reviewed: 3 June 2024
Katie
United StatesI booked an executive king suite. When we arrived and checked in, we were given our room key, and after we made it to the room, we discovered we had been placed in a room with two double beds instead. When I went to the front desk, I was told we were moved "probably" because they were all out of King Suites, and there was absolutely nothing they could do to change it.
The location was easily accessible and the room was clean.
Stayed in June 2024
Reviewed: 28 May 2024
Eric
United StatesThe breakfast they ran out of everything, including the cups
Place was clean and quiet
Stayed in May 2024
Reviewed: 28 May 2024
Christopher
United StatesPool was out of service!
Everything! Especially the cleanliness of the room.
Stayed in May 2024
Reviewed: 27 May 2024
Jeffery
United StatesTHE SPACING FOR THE BREAKFAST AREA COULD BE A LITTLE LARGER DUE TO THE COMPACITY OF THE PEOPLE THAT STAYED AT THE HOTEL.
NO ADDITIONAL COST FOR PARKING!
Stayed in May 2024
Reviewed: 26 May 2024
Presas
United StatesThe pool was not cleaned.
The room was tidy and clean. Breakfast was good. The location was good if you did not want to stay in a busy area.
Stayed in May 2024
Reviewed: 21 May 2024
Angela
United StatesRoom being prepared when we got there
Scheduled to 6 people. Has 2 towels when I arrived and don’t have bedding for the pull out couch needed in order to accommodate the 6 people scheduled. Them when I got extra towels, they were cheap, short thin towels like pool towels
Stayed in May 2024
Reviewed: 20 May 2024
Jason
United StatesLocation was a bit confusing to locate. Limited breakfast options and the all day coffee was cold after 5pm
Seemed to be an average hotel. Staff was polite and helpful.
Stayed in May 2024
Reviewed: 13 May 2024
Jason
United StatesThe property did not have the pool open it was like false advertisement on the website.. we came for for the pool and it was under construction
Stayed in May 2024
Reviewed: 11 May 2024
Tashondra
United StatesThe were ants in my first room, but that was the only issue. The staff member switched my room which was great.
Stayed in April 2024
Reviewed: 9 May 2024
Bernard
United StatesNo grits
Ok
Stayed in May 2024
Reviewed: 2 May 2024
Dorothy
United StatesN/A
Value, location
Stayed in April 2024
Reviewed: 13 April 2024
Patsy
United StatesI went to front desk to request a towel and was told.they would send one upper. Aftrr 23 minutes of waiting for towel. I called down to front desk to ask about the towel and then one was sent up in 3 minutes. But it took 26 minutes to get a towel to my room. And hotel wasn't able to find my paid reservation, so I had to call 2 different companies to find hotel reservation. But it was inputted into hotel system wrong spelling by someone. But glad it was found
Stay was good other than 2 issues listed below in what we didn't like
Stayed in April 2024
Reviewed: 10 April 2024
Taha
QatarRooms are spacious. Breakfast is suite good. The only isdue is rooms are not cleaned as good as one would expect. I believe they zre understaffed and cannot keep ip with the crowd.
Stayed in April 2024
Reviewed: 6 April 2024
Jamere
United StatesBreakfast hours are short
The comfort and cleanliness of the hotel facilities
Stayed in March 2024
Reviewed: 27 March 2024
Dana
United StatesThe room we booked was given away by mistake (which I totally understand- it happens. That’s not my issue) so we were upgraded to a king suite “for no extra charge”, except when I checked my bank account after checking out we were charged the extra for the suite. It’s not a problem since we stayed in the suite so of course I’ll pay for it. But don’t tell me it will cost the same as the booking I made ($738.34) and then when I checked my bank account I was charged $1,070 in increments. $160, $80, $490, and $170 two times.
Location was great. We did not try the breakfast so can’t say. Very clean and comfortable. Friendly staff. Staff was always cleaning when we were coming in and out. Mopping, sweeping, etc. I appreciate the high standard the hotel staff had for keeping it tidy.
Stayed in March 2024
Reviewed: 20 March 2024
Matthew
United StatesMy sink faucet was about to fall off. I feel like the hotel looks nice but cheaply made. Only one elevator was working, so you often had to wait extra time. They need to get that thing fixed ASAP. The breakfast area was not big enough for the amount of people they had. They needed more staff cleaning up during breakfast. All the trash cans were overflowing. The should have breakfast go to 10, not 9:30.
The rooms were clean, comfortable beds, the place looked nice, and I thought the price was very good. The breakfast was pretty good (scrambled eggs, sausage, warm biscuits, bagels, waffles, yogurt, juices, etc.). Checkout at 11. Costco is across the street!
Stayed in March 2024
Reviewed: 20 March 2024
Traci
United StatesGreat choice
Stayed in March 2024
Reviewed: 11 March 2024
Grzegorz
PolandOne working elevator is far not enough! Even two elevators are not enough for the size of the object. Breakfast was okay, but it wasn't replenished promptly.
Very spacious room, clean, good bed, quiet. Really good and relatively new object!
Stayed in March 2024
Reviewed: 11 March 2024
Tenena
United StatesWe were a given a room on the first floor by the door and heard stomping, running, and noises all night.
Comfort
Stayed in March 2024
Reviewed: 18 January 2024
Jason
United StatesOne elevator was broken
Good breakfast options Good location
Stayed in January 2024
Reviewed: 8 January 2024
Gem19
United States💧 water pressure in shower was pretty low
Great breakfast selection
Stayed in January 2024
Reviewed: 8 January 2024
Edgar
ColombiaThere was no hand soap and when asking for it I was told they run out of it
Location and the cleanliness. Breakfast was great as well as the staff!!
Stayed in January 2024
Reviewed: 2 January 2024
Smith
United StatesMost of the stay was splendid. The only situation that was concerning was when I was trying to check in on Friday night. I accidentally chose the wrong dates, and my reservation was canceled. When I tried to check in, the women expressed no empathy or eagerness to assist with my concern. The fix was simple, but I had to basically figure it out myself. Luckily, I asked questions to make sure to have a room but the energy was just off. Then, I asked for a printed receipt and she said no, they don't have that. I would get an email at the end of my stay, but the hotel emailed me the the receipt moments later. The woman had braids and glasses, and it was just not the best customer care. I'm a manager within my company, and if one of my agents exhibited the type of customer service that was provided to me, a conversation would have been had, and possible further action. All of the other staff were more than helpful and understanding. The score would have been a 10 if this did not take place.
Location, Quiet, Updated Room, Breakfast selection, MOST of the staff were very kind Very clean and neat. I didn't hear any of my neighbors. Workout room has speakers so that's a plus.
Stayed in December 2023
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