The hotel overall needed to be cleaned, the weight room was basic and the grab-n-go breakfast was terrible!

The room was nice and a good size, the location of the hotel was in a convenient place.

Stayed in May 2024

It had a swimming pool although it wasn’t open yet

Stayed in May 2024

Services availble at the inn were not noted in the room, with a map of the inn not available to indicate where the pool and workout rooms were, and where ice and snacks could be located. The arm chair was beyond dirty. I did not want to rest my arms on the chair. Numbers were mixed on the signage for direction to the rooms.

There were three international visitors in our group of four. Two did not have a photo ID'. They were able to be registered : the clerk copied the leader of the group's information (a US Citizen), to register them. Coffee was good. We were headed to a breakfast meeting both days. The inn was close to a good selection of restaurants and the CVNP, as a tourist attraction.

Stayed in April 2024

The breakfast wasn’t fast and hot breakfast it was cereal bars and stuff

The spacing

Stayed in May 2024

Breakfast was below average.

Spacious room, full size fridge

Stayed in May 2024

Beds can be bigger. Pool water can be ALOT warmer than what it was! Extremely cold & many others complained about the temperature. I ended up driving 29 minutes away from the hotel to Strongsville Rec Center paying an extra $30 for my kids to enjoy the water. Not a big breakfast variety. Fresh fruit, oatmeal & muffins nothing extravagant.

Me & my 3 kids loved the location& spacious rooms

Stayed in May 2024

I booked a room with a pull out couch and then was told that booking through a third party meant the room type wasn’t guaranteed. There was no other rooms available so I was stuck.

Stayed in April 2024

No coffee maker? It was the only thing I didn't like and couldn't understand.

The refrigerator is great. The size of the room. The comfort of the bed

Stayed in April 2024

Pool was closed for maintenance, Breakfast was, coffee, hot chocolate, boiled eggs, chocolate muffins, and oatmeal you had to make in a cup and eat with a fork...very sad. 😔

Nice location, clean, loved the kitchens in the room.

Stayed in April 2024

Room cleaning every 7 days

Stayed in April 2024

I both times placed on the floor with a bunch of kids. The first time someone kicked the door the second time. They just screamed all night. That was just irritating me. You have to get up early.

Area

Stayed in April 2024

The hotel was fine but I didn't like the extra hundred dollars added when I booked it. The website needs to be more precise when booking a room so no surprises

Stayed in April 2024

Vending machine prices, haven't got my deposit back

The room

Stayed in April 2024

Grab and Go breakfast! Horrible, more like snacks. Ran out of food..

Location! Great area

Stayed in April 2024

The breakfast was very slim. Oatmeal, granola bars and yogurt.

All staff I encountered was very friendly.

Stayed in April 2024

Room had double beds instead of queens. Had to switch rooms because the first one had definite smoking/pot smell. Front desk said that we only get new towels every 5th day.

Price was good.

Stayed in April 2024

Broken phone, broken exercise equipment. Gave away my rooms- I reserved a king room w pull out couch- needed two beds and was given a room with one bed. Night front desk person did nothing to resolve the problem and even lied about what he was doing . Told me he was looking for roll a way beds - came to find out the hotel doesn’t even have one. Said he would call the manager but left a message on the sales office line- that was closed at 11pm. I had to stay up until 2:30 in the morning trying to rectify the situation. Plus had to share a bed with my colleague because they gave away my rooms. When they finally resolved my problem the following morning my- and I was moved to the rooms I had reserved, I was told there were no more blankets for the pull out couch. I had to be cold while sleeping . It was 30-40 degrees in Cleveland at the time. Oh! And the night worker - Alex- was high every night. We stayed 5 nights and every night we saw him there was an overwhelming smell of marijuana.

Sunni, front desk person was awesome! Fixed my problem- since they had given away my rooms, even though I called to check that they would be available

Stayed in April 2024

It was extremely expensive for what it was, admittedly this was during the solar eclipse, but still the price was outrageous. The hotel staff were average - the front desk has loud music playing when I checked in and I couldn’t hear the front desk attendant, I asked him to turn it down or speak a little louder and he refused

Clean, spacious rooms, comfortable

Stayed in April 2024

Location, price

I loved the spacious room, the heated pool area, the comfort beds, clean areas

Stayed in April 2024

Staff could definitely be more educated on what's going on with the hotel. I was essentially charged twice for my one night stay because it was never explained to me that a security deposit was actually charged to my account as apposed to just held until we checked out. And now I have to wait 7-10 businesstays to get my money back which I think is ridiculous. And they actually end up charging the wrong hard for the room. The bed was hard as a rock. The breakfast was pretty pathetic. The luggage carts were never around. And when I asked staff where they were they basically just shrugged their shoulders and said I don't know.

The cleanliness of the hotel was really good. Most of the staff I encountered was good.

Stayed in April 2024

Floors was dirty smell like a dog

My room toilet had blood on the seat underneath

Stayed in March 2024

Pool was not open and it was not notified of that prior to check in. We were unaware of renovations being done. Breakfast and coffee was disappointing.

Staff was very nice, except for one fellow who didn't really look too happy about being there. The women we had were so sweet and helpful.

Stayed in January 2024

N/A

Clean, convenient, and comfortable.

Stayed in March 2024

Two of the staff were very polite and professional, while the other was slightly not.

Perfect location and very nice room.

Stayed in March 2024