This hotel is fantastic! There is nothing negative to say.

Extremely Clean, great decor,fantastic pool and gym, nice laundry facilities, awesome location

Stayed in August 2021

Nothing!

The customer service rises above most! There was nothing that we needed or wanted for that the location did not immediately respond to or assist with. Everything was done with a smile and pleasant attitude! I cannot recommend this place enough!

Stayed in June 2021

N/a

Clean and lots of parking.

Stayed in June 2021

The only and MAIN thing that I didn't like is that the toilet seat was dirty and a long piece of hair was wrapped/folded in a clean towel. This is the first time I event had a problem but, considering that this is a high end hotel, the bathrooms should be wiped down and cleaned even if they look clean. I think the workers are getting comfortable with not cleaning. We sit or personal parts on these toilets and there shouldn't be any butt dirt on the toilets.

Every time I come to Fishers, this place to shears be my first pick. The staff is friendly, the breakfast is great and the place is clean.....

Stayed in March 2024

Our room smelled terrible like onions and vomit. I went to front desk and they offered me a can of disinfectant spray. They said they did not have another suite for my family. The smell was so repulsive that it woke us during the night. I went down to front desk in the morning to discuss it, front desk person grabbed someone from the back, someone in back gave me card of someone who is supposed to call me on the matter. Their name is Nicole Jones. We shall see if I receive a call today as stated yesterday morning.

The bartender was friendly

Stayed in February 2024

The food at the free breakfast.

A very modern hotel that is clean. Everything looks nice but breakfast food was just average at best.

Stayed in January 2024

Meh, don’t stay here for the view.

Breakfast, while basic, was presented well. The attendants taking care of the buffet did a good job. Location was excellent for a multiday stay or a business trip. Several great eating and entertainment establishments are within a 4 minute walk.

Stayed in December 2023

Terrible bath - water from shower spews all over the bath floor. Closet is ridiculous - has a lock box when does not permit closing of the closet door unless you lock the lockbox. Noisy room. Price was higher than it should be for a model 8 experience -- and for what? a bath that doesn't work right - terrible design. I'll never stay here again.

breakfast and location were fine.

Stayed in November 2023

I called twice, once to confirm and once to change th reserve ration fron two night to one. Upon arrival , res was not change and staff helped take one night one room off. I was still charged two nights for second room.very disappointed

Stayed in November 2023

Issues straightaway with confirmed early check in. We had an event to attend at 4 and needed to be in the room at 3. First desk clerk took cell # and said to wait in the lobby. They would text us when ready. Shift change happened. At 3:05 I approached the desk to again state need to get in room. I booked online and confirmed early check in at 3 would be OK. New desk clerk responded that early check in is n9t guaranteed. I eventually was switched to a king room with pullout sofa but we barely made it to the wedding event on time. I was not happy. Subsequent encounters with staff were very pleasant. The hotel itself is very modern, minimalist design which felt cold and sterile to me. It was clean and comfortable as far as that goes. But for the price point, I would have hoped for some warmer, luxurious touches. The free breakfast was good. I would say that I have had equally good hot, free breakfasts at Hampton Inn or Holiday Inn Express - for a better rate. I don't think I would choose Hyatt hotel chain in the future. It was very pricey, but did not exceed my prior experiences with Hampton Inn and Holiday Inn Express.

Convenient location

Stayed in October 2023

The shower is an absolute mess. It doesn't contain water very well and leaked onto the bathroom floor multiple times in great excess.

The room was beautiful and comfortable.

Stayed in October 2023

The guy that checked us in was extremely rude

Location and hotel were nice.

Stayed in September 2023

Bathroom was dirty, rooms were small.

Great location

Stayed in September 2023

My room wasn’t cleaned everyday.

Pool- free breakfast- laundry room

Stayed in June 2023

Took an hour to checkin, literally. Staff did offer a discount because of the hassle. But then hotel is pet friendly which is fine, but when we got into our room it smelled of a wet dog and there was dog food under the desk. Luckily the smell dissipated by the next morning. Oh and no exhaust fan in the bathroom.

Location, location. Comfy beds, good breakfast. Onsite bar and close to all the things.

Stayed in July 2023

dissatisfaction with staff and attention. A 6 night stay and we quite literally had to plead to get the room serviced one time during the stay. the toilet paper holder was falling off the wall -we mentioned it 3 times and nothing was done about it. We eventually put trash and used towels out in the hallway. on departure the, front desk staff morning greeting was one word… “Room?” followed by a second word, “Receipt?” … What happened to common social courtesy in the hospitality industry??? “Good morning! Checking out ? Was everything alright with your stay with us?” … Well, actually no, we had trouble with…

location to purpose of trip; potential for it to be a nicer property

Stayed in April 2023

I stay here every time I’m in town. This time the room didn’t seem very clean. lots of hair in the bed and on the couch, dead bugs, dusty. The bed also wasn’t comfortable at all and there wasn’t a true fitted sheet so it kept coming off the bed. yuck

Great location

Stayed in February 2023

water had a foul smell.

location and friendly staff.

Stayed in July 2022

they only half cleaned the room 1 time on the 3rd day out of the 5 days i was there and that was because i asked them to clean it, yet they did a very poor job at cleaning it. on the 4th day i went to the front counter and asked them again to clean the room because i spilled a soda in the restroom and i was ignored again.

good location

Stayed in May 2022

For the high price, I was expecting a way nicer room.

Stayed in July 2021

$75 per fee

clean

Stayed in December 2022

The location

Stayed in August 2022

Beds were very comfortable. Room very clean. Staff really friendly.

Stayed in August 2022

beautiful and clean. located in a great area

Stayed in June 2022

Nothing, the property was perfect!

Location was perfect!

Stayed in December 2021