Air conditioning didn’t work in our room. No one came to fix it. Since it was a little cold we were okay but having the AC working would have been great.

Stayed in May 2024

Small rooms but I guess to be expected in NYC

Very convenient location. Ability to hold bags if you arrive prior to your room being ready or after checkout so that you can sightsee. Buffet style breakfast was good. Friendly staff!

Stayed in May 2024

The room was very small, with sofa-bed open there was basically no room left to walk. Breakfast was very basic.

Great position in times Square area, walking distance from Penn Station and Hudson Yards. The room was silent, we weren't disturbed by noise frome the street or neighbors.

Stayed in May 2024

Tight bathroom

Location and breakfast and value

Stayed in May 2024

The breakfast was fine but there were a lot of people who either weren’t eating and taking up the tables or others who were finished and lingered at the tables leaving few places to sit. We ended up eating our breakfast in our room.

Stayed in April 2024

Housekeeping never came in to clean. I would’ve liked clean towels, at least.

Location was amazing and the room was clean

Stayed in May 2024

Lobby toilet not good

Clean with friendly staff

Stayed in May 2024

Had to move three rooms! First, they didn’t have a room available as we ordered. The replacement room had its air conditioning system broken, so we had to move again.

Location and employees willingness to help

Stayed in May 2024

Sofa bed uncomfortable. Lift wait sometimes very long.

Convenient location. Good value.

Stayed in May 2024

Nothing

Great location, Very comfortable rooms, nice breakfast, and staff so kindly

Stayed in May 2024

The room is a bit small. After we pulled out the sofa bed for our son, there was hardly any space left in the room. Felt the room was not bigger than the cabin we stayed for 11 nights during our cruise prior to our stay at Hyatt. But this is totally understandable, given the prime location of the hotel. Also, the room size would be quite okay if it's just for two people. However, it took us quite some time to accept the small water flow from the sink faucet. It was so small that I was positive the faucet got dirty and the filter was blocked. But the front desk acted swiftly and a plumber was sent up, he turned it on and told us blandly and briefly it was totally normal and took off - as if the usual water flow we get everywhere else were just our whimsical, pampered imagination. It was not an easy task for me to wash our clothes every night with such a small water flow.

The best thing is its location - it's very convenient to get to all the attractions we wanted to go to, quite some on foot, and others by subway or bus. Loved being able to walk to Times Square twice, Empire State Building, Hudson Yards Edge, Bryant Park and so on. We were also happy to find out that we could take the Airport Express bus not far from the hotel directly to Newark Liberty International Airport. Second, the staff was very friendly and ready to help whenever asked. The room was kept clean daily. Third, the breakfast actually exceeded our expectations with a lot of fruit and quite some varieties. We also loved the icemaker and ice water provided on each floor and the hot water available 24 hours on the first floor for making tea and hot chocolate.

Stayed in May 2024

The rooms were very small and quaint. no where to actually move around. sink in bathroom was SUPER tiny.

Stayed in May 2024

Free breakfast is great for people who can eat eggs and dairy. I was limited to some fruit and potatoes. I’m truly blown away that at a price of ~$480+ a night, a free bottle of water isn’t included in the room. Seeing a $0.25 water bottle in the room costs $6 per bottle after the price to stay there was a shock. The room and bathroom are incredibly small. I accidentally left a sweater on the bed when I checked out, but hotel staff says they haven’t been able to locate it.

The bed and pillows were really comfortable. On site bar/restaurant was nice. I arrived at happy hour and enjoyed a margarita, wings, and Parmesan fries.

Stayed in May 2024

Room very small

Location excellent for walking to Times Square. Close to Penn Station as well as subway Breakfast was good

Stayed in May 2024

Rooms are very small along with a very small shower room.

The hotel was in a quiet area. Staff were all excellent. The bed was comfy and good tv. Great shower.

Stayed in May 2024

Central to Manhattan

Stayed in April 2024

Small room

Breakfast very good.

Stayed in April 2024

N/A

Very good. Food was very palatable.

Stayed in May 2024

Was not keen on the breakfast buffet procedure.

Perfect location within easy walking distance of most attractions.

Stayed in April 2024

We liked everything. Maybe to be picky, newer carpets would be nicer, but they were clean and no problem.

Very nice helpful staff, room though small (typical NY) was comfortable and completely clean, beds and pillows great. Location is great and very convenient to Times Square, lots of cheaper eats and delis on 9th street, parking in Port Authority is the best IMO. Room over 12 floor had nice view.

Stayed in May 2024

Not so near to tourist areas.

Breakfast is good. Staff are very accommodating.

Stayed in May 2024

How small the rooms were or the fact that you couldn't have a microwave inside your room. The photo I submitted is literally from the front door of the room.

I liked that it was not far from the hubbub of times square. The breakfast was amazing every morning. The staff of check-in and check out were super pleasant and very nice.

Stayed in May 2024

The second day concierge who assisted us with Airport transport was not very friendly. Everyone else in the front office was very friendly and supportive and knows how to handle customers when they get anxious about missing a flight due delayed pick-up arrival.

Excellent location. Closer to Time Square and NYC Bus Terminal and all restaurants etc. Good breakfast. Excellent support from the front office staff. Very friendly and supportive. Assisted us with late check-out, luggage keep till our departure after checking-out, loading to taxi, arranging tours.

Stayed in May 2024

The staff were rude, the hotel also a took $100 deposit for the room and never refunded me it even though they told me it was going to be refunded, messaged them about it and got no reply.

Location was good

Stayed in February 2024